Behaviour & Information Technology, Volume 31, Issue 3 (2012)

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Behaviour & Information Technology, Volume 31, Issue 3 (2012)

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Services and HCI: New Opportunities

Editorial

Editorial
New opportunities for services and human–computer interaction
Peter J. Wild, Geke van Dijk & Neil Maiden
Pages: 205-208
Published online: 22 Feb 2012
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Articles

Article
Affective and social determinants of mobile data services adoption
Dimitrios C. Karaiskos, Dimitris A. Drossos, Alexandros S. Tsiaousis, George M. Giaglis & Konstantinos G. Fouskas
Pages: 209-219
Published online: 27 Apr 2011
AbstractforAffective and social determinants of mobile data services adoption | Full Text | References | PDF (558.8 KB)
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Article
Storytelling Group – a co-design method for service design
Anu Kankainen, Kirsikka Vaajakallio, Vesa Kantola & Tuuli Mattelmäki
Pages: 221-230
Published online: 19 Apr 2011
AbstractforStorytelling Group – a co-design method for service design | Full Text | References | PDF (486.7 KB)
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Article
The role of HCI models in service front-end development
Fabio Paterno, Carmen Santoro & Lucio Davide Spano
Pages: 231-244
Published online: 27 Apr 2011
AbstractforThe role of HCI models in service front-end development | Full Text | References | PDF (2.4 MB)
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Article
Lowering the line of visibility: incidental users in service encounters
Ohad Inbar & Noam Tractinsky
Pages: 245-260
Published online: 27 Apr 2011
AbstractforLowering the line of visibility: incidental users in service encounters | Full Text | References | PDF (1,010.5 KB)
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Article
The tension between user-centred design and e-government services
Nalini P. Kotamraju & Thea M. van der Geest
Pages: 261-273
Published online: 04 Jul 2011
AbstractforThe tension between user-centred design and e-government services | Full Text | References | PDF (543.6 KB)
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Article
Design of a patient-centric, service-oriented health care navigation system for a local health integration network
Gokul Bhandari & Anne Snowdon
Pages: 275-285
Published online: 04 May 2011
AbstractforDesign of a patient-centric, service-oriented health care navigation system for a local health integration network | Full Text | References | PDF (766.8 KB)
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Article
Adding user experience into the interactive service design loop: a persona-based approach
Djilali Idoughi, Ahmed Seffah & Christophe Kolski
Pages: 287-303
Published online: 27 May 2011
AbstractforAdding user experience into the interactive service design loop: a persona-based approach | Full Text | References | PDF (2.8 MB)
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Article
User-centred design and evaluation of EnergyCoach – an interactive energy service for households
Cecilia Katzeff, Åsa Nyblom, Sara Tunheden & Carin Torstensson
Pages: 305-324
Published online: 24 Oct 2011
AbstractforUser-centred design and evaluation of EnergyCoach – an interactive energy service for households | Full Text | References | PDF (2.2 MB)
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