Journal of Access Services, Volume 11, Issue 3 (2014)

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Journal of Access Services, Volume 11, Issue 3 (2014)

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The Role of Assessment and Evaluation in Improving Access Services

Introductions

Introduction
Introduction: On Assessment and Access Services
Michael J. Krasulski
Pages: 105-108
Published online: 07 Jul 2014
First Page PreviewforIntroduction: On Assessment and Access Services | Full Text | References | PDF (46.9 KB)
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Articles

Article
Utilizing Building Usage Assessment: Determining Deployment of Student Workers in an Academic Library
Ryan F. Buller
Pages: 109-118
Published online: 07 Jul 2014
AbstractforUtilizing Building Usage Assessment: Determining Deployment of Student Workers in an Academic Library | Full Text | References | PDF (64.3 KB)
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Article
Understanding the Voice of the Customer: Practical, Data-Driven Planning and Decision Making for Access Services
Robyn Huff-Eibl, John Miller-Wells & Wendy Begay
Pages: 119-134
Published online: 07 Jul 2014
AbstractforUnderstanding the Voice of the Customer: Practical, Data-Driven Planning and Decision Making for Access Services | Full Text | References | PDF (605.6 KB)
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Article
Why Can't They Keep the Book Longer and Do We Really Need to Charge Fines? Assessing Circulation Policies at the Harold B. Lee Library: A Case Study
Duane Wilson
Pages: 135-149
Published online: 07 Jul 2014
AbstractforWhy Can't They Keep the Book Longer and Do We Really Need to Charge Fines? Assessing Circulation Policies at the Harold B. Lee Library: A Case Study | Full Text | PDF (75 KB)
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Article
Evaluating the Staffing of an Interlibrary Loan Unit: An Exercise in Data-Driven Decision Making and Debunking “Anecdata”
Colleen S. Harris
Pages: 150-158
Published online: 07 Jul 2014
AbstractforEvaluating the Staffing of an Interlibrary Loan Unit: An Exercise in Data-Driven Decision Making and Debunking “Anecdata” | Full Text | References | PDF (81.4 KB)
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Article
Transforming Resource Sharing Services at an Australian Academic Library: The Case of the University of Wollongong
Rebecca Daly, Liz Baker & Lisa McIntosh
Pages: 159-174
Published online: 07 Jul 2014
AbstractforTransforming Resource Sharing Services at an Australian Academic Library: The Case of the University of Wollongong | Full Text | References | PDF (200.8 KB)
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Article
Stories From the Stacks: Students Lost in the Labyrinth
Dan Schoonover & Kirsten M. Kinsley
Pages: 175-188
Published online: 07 Jul 2014
AbstractforStories From the Stacks: Students Lost in the Labyrinth | Full Text | References | PDF (516.9 KB)
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Article
Using Data to Assess Staffing and Services: University of Iowa Main Library
Amy R. Paulus
Pages: 189-205
Published online: 07 Jul 2014
AbstractforUsing Data to Assess Staffing and Services: University of Iowa Main Library | Full Text | References | PDF (442.7 KB)
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Article
Assessment and Evaluation Methods for Access Services
Dallas Long
Pages: 206-217
Published online: 07 Jul 2014
AbstractforAssessment and Evaluation Methods for Access Services | Full Text | References | PDF (74.9 KB)
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