Journal of Access Services, Volume 13, Issue 2 (2016)

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Journal of Access Services, Volume 13, Issue 2 (2016)

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Creating the Single Service Point: Current Perspectives on a Recurring Theme

Original Articles

Article
Redefining roles and responsibilities: Implementing a triage reference model at a single service point
Michael LaMagna, Sarah Hartman-Caverly & Lori Marchetti
Pages: 53-65
Published online: 08 Jun 2016
AbstractforRedefining roles and responsibilities: Implementing a triage reference model at a single service point | Full Text | References | PDF (349.4 KB)
  • 2120 Views
  • 13 CrossRef citations
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Article
Where did the reference desk go? Transforming staff and space to meet user needs
Brian Bunnett, Andrea Boehme, Steve Hardin, Shelley Arvin, Karen Evans, Paula Huey & Carey LaBella
Pages: 66-79
Published online: 08 Jun 2016
AbstractforWhere did the reference desk go? Transforming staff and space to meet user needs | Full Text | References | PDF (452.5 KB)
  • 2173 Views
  • 7 CrossRef citations
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Article
Service matters: Single Service Point as a collaborative and professional learning initiative for service excellence
Marianne Chauvet, Vicki Bourbous & Frances Liston
Pages: 80-90
Published online: 08 Jun 2016
AbstractforService matters: Single Service Point as a collaborative and professional learning initiative for service excellence | Full Text | References | PDF (319.1 KB)
  • 1088 Views
  • 5 CrossRef citations
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Article
Improving the patron experience: Sterling Memorial Library's single service point
Laura Galas Sider
Pages: 91-100
Published online: 08 Jun 2016
AbstractforImproving the patron experience: Sterling Memorial Library's single service point | Full Text | References | PDF (302.9 KB)
  • 747 Views
  • 5 CrossRef citations
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Article
X marks the spot: Creating and managing a single service point to improve customer service and maximize resources
Mary Ann Venner & Seti Keshmiripour
Pages: 101-111
Published online: 08 Jun 2016
AbstractforX marks the spot: Creating and managing a single service point to improve customer service and maximize resources | Full Text | References | PDF (623.8 KB)
  • 1163 Views
  • 6 CrossRef citations
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Article
Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk
Joanne Oud & Peter Genzinger
Pages: 112-130
Published online: 08 Jun 2016
AbstractforAiming for service excellence: Implementing a plan for customer service quality at a blended service desk | Full Text | References | PDF (405.7 KB)
  • 1770 Views
  • 7 CrossRef citations
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Article
Single service points in libraries: A review
Linda Frederiksen & Brandon Wilkinson
Pages: 131-140
Published online: 08 Jun 2016
AbstractforSingle service points in libraries: A review | Full Text | References | PDF (335 KB)
  • 1360 Views
  • 6 CrossRef citations
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Article
How less is truly more: Merging library support services
Kendra Skellen & Alex Kyrychenko
Pages: 141-149
Published online: 08 Jun 2016
AbstractforHow less is truly more: Merging library support services | Full Text | References | PDF (442 KB)
  • 746 Views
  • 2 CrossRef citations
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