Patient influencer: the impact of homophily on value co-creation behaviour in online health communities

References

• Akman, Hande, Carolin Plewa, and Jodie Conduit. 2019. “Co-Creating Value in Online Innovation Communities.” European Journal of Marketing 53 (6): 1205–1233. https://doi.org/10.1108/EJM-12-2016-0780.
   Web of Science ®Google Scholar
• Antonacci, Grazia, Andrea Fronzetti Colladon, Alessandro Stefanini, and Peter Gloor. 2017. “It is Rotating Leaders Who Build the Swarm: Social Network Determinants of Growth for Healthcare Virtual Communities of Practice.” Journal of Knowledge Management 21 (5): 1218–1239. https://doi.org/10.1108/JKM-11-2016-0504.
   Web of Science ®Google Scholar
• Assaker, Guy, Rob Hallak, and Rania El-Haddad. 2020. “Consumer Usage of Online Travel Reviews: Expanding the Unified Theory of Acceptance and Use of Technology 2 Model.” Journal of Vacation Marketing 26 (2): 149–165. https://doi.org/10.1177/1356766719867386
   Web of Science ®Google Scholar
• Assiouras, Ioannis, George Skourtis, Antonios Giannopoulos, Dimitrios Buhalis, and Michalis Koniordos. 2019. “Value Co-Creation and Customer Citizenship Behavior.” Annals of Tourism Research 78: 102742. https://doi.org/10.1016/j.annals.2019.102742.
   Web of Science ®Google Scholar
• Balta, Maria, Raffaella Valsecchi, Thanos Papadopoulos, and Dorota Joanna Bourne. 2021. “Digitalization and Co-Creation of Healthcare Value: A Case Study in Occupational Health.” Technological Forecasting and Social Change 168: 120785. https://doi.org/10.1016/j.techfore.2021.120785.
   Web of Science ®Google Scholar
• Bhatti, Waheed Akbar, Mario Glowik, and Ahmad Arslan. 2020. “Knowledge Sharing Motives and Value Co-Creation Behavior of the Consumers in Physiotherapy Services: A Cross-Cultural Study.” Journal of Knowledge Management 25 (5): 1128–1145. https://doi.org/10.1108/JKM-04-2020-0273.
   Web of Science ®Google Scholar
• Blocker, Christopher P, Brennan Davis, and Laurel Anderson. 2022. “Unintended Consequences in Transformative Service Research: Helping Without Harming.” Journal of Service Research 25 (1): 3–8. https://doi.org/10.1177/10946705211061190.
   Web of Science ®Google Scholar
• Bu, Yi, Joy Parkinson, and Park Thaichon. 2022. “Influencer Marketing: Homophily, Customer Value Co-Creation Behaviour and Purchase Intention.” Journal of Retailing and Consumer Services 66: 102904. https://doi.org/10.1016/j.jretconser.2021.102904.
   Web of Science ®Google Scholar
• Casaló, Luis V., Carlos Flavián, and Sergio Ibáñez-Sánchez. 2020. “Influencers on Instagram: Antecedents and Consequences of Opinion Leadership.” Journal of Business Research 117: 510–519. https://doi.org/10.1016/j.jbusres.2018.07.005.
   Web of Science ®Google Scholar
• Centola, Damon. 2011. “An Experimental Study of Homophily in the Adoption of Health Behavior.” Science 334 (6060): 1269–1272. https://doi.org/10.1126/science.1207055.
   PubMed Web of Science ®Google Scholar
• Chen, Langtao, Aaron Baird, and Detmar Straub. 2020. “A Linguistic Signaling Model of Social Support Exchange in Online Health Communities.” Decision Support Systems 130: 113233. https://doi.org/10.1016/j.dss.2019.113233.
   Web of Science ®Google Scholar
• Chen, Chen, Rong Du, Jin Li, and Weiguo Fan. 2017. “The Impacts of Knowledge Sharing-Based Value Co-Creation on User Continuance in Online Communities.” Information Discovery and Delivery 45 (4): 227–239. https://doi.org/10.1108/IDD-11-2016-0043.
   Web of Science ®Google Scholar
• Chen, Longshan, Leping Yuan, and Zhangxiang Zhu. 2021. “Empirical Study of Consumer Participation Motivation in Value Cocreation Within Cultural and Creative Virtual Brand Communities.” Asia Pacific Journal of Marketing and Logistics 33 (7): 1630–1647. https://doi.org/10.1108/APJML-05-2020-0363.
   Web of Science ®Google Scholar
• Chiu, Chao-Min, Hsin-Yi Huang, Hsiang-Lan Cheng, and Jack Shih-Chieh Hsu. 2019. “Driving Individuals’ Citizenship Behaviors in Virtual Communities Through Attachment.” Internet Research 29 (4): 870–899.
   Web of Science ®Google Scholar
• CINIC. 2022. “The 50th Statistical Report on the Development Status of the Internet in China.” Cyberspace Administration of China. http://www.cnnic.net.cn/n4/2022/0914/c88-10226.html.
   Google Scholar
• Dahl, Andrew J., George R. Milne, and James W. Peltier. 2021. “Digital Health Information Seeking in an Omni-Channel Environment: A Shared Decision-Making and Service-Dominant Logic Perspective.” Journal of Business Research 125: 840–850. https://doi.org/10.1016/j.jbusres.2019.02.025.
   Web of Science ®Google Scholar
• Davey, Janet, and Christian Grönroos. 2019. “Health Service Literacy: Complementary Actor Roles for Transformative Value Co-Creation.” Journal of Services Marketing 33 (6): 687–701. https://doi.org/10.1108/JSM-09-2018-0272.
   Web of Science ®Google Scholar
• Delpechitre, Duleeep, Lisa L. Beeler-Connelly, and Nawar Chaker. 2018. “Customer Value Co-Creation Behavior: A Dyadic Exploration of the Influence of Salesperson Emotional Intelligence on Customer Participation and Citizenship Behavior.” Journal of Business Research 92: 9–24. https://doi.org/10.1016/j.jbusres.2018.05.007.
   Web of Science ®Google Scholar
• Fan, Hanmei, and Reeva Lederman. 2018. “Online Health Communities: How Do Community Members Build the Trust Required to Adopt Information and Form Close Relationships?” European Journal of Information Systems 27 (1): 62–89. https://doi.org/10.1080/0960085X.2017.1390187.
   Web of Science ®Google Scholar
• Field, Joy M, Darima Fotheringham, Mahesh Subramony, Anders Gustafsson, Amy L Ostrom, Katherine N Lemon, Ming-Hui Huang, and Janet R McColl-Kennedy. 2021. “Service Research Priorities: Designing Sustainable Service Ecosystems.” Journal of Service Research 24 (4): 462–479. https://doi.org/10.1177/10946705211031302.
   Web of Science ®Google Scholar
• Frasquet-Deltoro, Marta, María del Carmen Alarcón-del-Amo, and Carlota Lorenzo-Romero. 2019. “Antecedents and Consequences of Virtual Customer Co-Creation Behaviours.” Internet Research 29 (1): 218–244. https://doi.org/10.1108/IntR-06-2017-0243.
   Web of Science ®Google Scholar
• Freeze, Ronald D., and Robyn L.L. Raschke. 2007. “An Assessment of Formative and Reflective Constructs in Is Research.” In Proceedings of the 15th European Conference on Information Systems, ECIS 2007, 1481–1492. https://aisel.aisnet.org/ecis2007/171.
   Google Scholar
• Galvagno, Marco, and Daniele Dalli. 2014. “Theory of Value Co-Creation: A Systematic Literature Review.” Managing Service Quality 24 (6): 643–683. https://doi.org/10.1108/MSQ-09-2013-0187.
   Google Scholar
• Gummerus, Johanna, Veronica Liljander, and Reija Sihlman. 2017. “Do Ethical Social Media Communities Pay Off? An Exploratory Study of the Ability of Facebook Ethical Communities to Strengthen Consumers’ Ethical Consumption Behavior.” Journal of Business Ethics 144 (3): 449–465. https://doi.org/10.1007/s10551-015-2830-y.
   Web of Science ®Google Scholar
• Hair Jr, Joe, Joseph F. Hair Jr, G. Tomas, M. Hult, Christian M. Ringle, and Marko Sarstedt. 2021. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: Sage Publications.
   Google Scholar
• Hair, J. F., G. T. M. Hult, C. M. Ringle, and M. Sarstedt. 2022. 2022. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 3rd ed. Thousand Oaks,CA: SAGE.
   Google Scholar
• Hair, Joseph F, Jeffrey J Risher, Marko Sarstedt, and Christian M Ringle. 2019. “When to Use and How to Report the Results of PLS-SEM.” European Business Review 31 (1): 2–24. https://doi.org/10.1108/EBR-11-2018-0203.
   Web of Science ®Google Scholar
• Haobin Ye, Ben, Lawrence Hoc Nang Fong, and Jian Ming Luo. 2021. “Parasocial Interaction on Tourism Companies’ Social Media Sites: Antecedents and Consequences.” Current Issues in Tourism 24 (8): 1093–1108. https://doi.org/10.1080/13683500.2020.1764915.
   Web of Science ®Google Scholar
• Harman, Harry H. 1976. Modern Factor Analysis. Chicago, USA: University of Chicago Press.
   Google Scholar
• Hau, Le Nguyen, Pham Ngoc Tram Anh, and Pham Ngoc Thuy. 2017. “The Effects of Interaction Behaviors of Service Frontliners on Customer Participation in the Value Co-Creation: A Study of Health Care Service.” Service Business 11 (2): 253–277. https://doi.org/10.1007/s11628-016-0307-4.
   Web of Science ®Google Scholar
• Huang, Ni, Zhijun Yan, and Haonan Yin. 2021. “Effects of Online–Offline Service Integration on E-Healthcare Providers: A Quasi-Natural Experiment.” Production and Operations Management 30 (8): 2359–2378. https://doi.org/10.1111/poms.13381.
   Web of Science ®Google Scholar
• Hwang, Kumju, and Qi Zhang. 2018. “Influence of Parasocial Relationship between Digital Celebrities and Their Followers on Followers’ Purchase and Electronic Word-of-Mouth Intentions, and Persuasion Knowledge.” Computers in Human Behavior 87: 155–173. https://doi.org/10.1016/j.chb.2018.05.029.
   Web of Science ®Google Scholar
• Infante, Dominic A, Andrew S Rancer, and Deanna F Womack. 1993. Building Communication Theory. Illinois, USA: Waveland PressInc.
   Google Scholar
• Karpen, Ingo O., Liliana L. Bove, and Bryan A. Lukas. 2012. “Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation.” Journal of Service Research 15 (1): 21–38. https://doi.org/10.1177/1094670511425697.
   Web of Science ®Google Scholar
• Karpen, Ingo O., Liliana L. Bove, Bryan A. Lukas, and Michael J. Zyphur. 2015. “Service-Dominant Orientation: Measurement and Impact on Performance Outcomes.” Journal of Retailing 91 (1): 89–108. https://doi.org/10.1016/j.jretai.2014.10.002.
   Web of Science ®Google Scholar
• Labrecque, Lauren I. 2014. “Fostering Consumer-Brand Relationships in Social Media Environments: The Role of Parasocial Interaction.” Journal of Interactive Marketing 28 (2): 134–148. https://doi.org/10.1016/j.intmar.2013.12.003.
   Web of Science ®Google Scholar
• Ladhari, Riadh, Elodie Massa, and Hamida Skandrani. 2020. “YouTube Vloggers’ Popularity and Influence: The Roles of Homophily, Emotional Attachment, and Expertise.” Journal of Retailing and Consumer Services 54: 102027. https://doi.org/10.1016/j.jretconser.2019.102027.
   Web of Science ®Google Scholar
• Lam, Jason M.S., Hishamuddin Ismail, and Sean Lee. 2020. “From Desktop to Destination: User-Generated Content Platforms, Co-Created Online Experiences, Destination Image and Satisfaction.” Journal of Destination Marketing & Management 18: 100490. https://doi.org/10.1016/j.jdmm.2020.100490.
   Web of Science ®Google Scholar
• Latif, Muhammad Salman, and Jian Jun Wang. 2024. “The Moderating Role of Face on Value Co-Creation Behavior and Co-Creation Attitude in Online Health Communities.” Aslib Journal of Information Management. https://doi.org/10.1108/AJIM-07-2023-0228.
   Web of Science ®Google Scholar
• Latif, Muhammad Salman, Jian-Jun Wang, and Mohsin Shahzad. 2024. “Do Ethics Drive Value Co-Creation Behavior in Online Health Communities?” Information Technology & People 37 (1): 1–28. https://doi.org/10.1108/ITP-07-2022-0554
   Web of Science ®Google Scholar
• Leban, Marina, Thyra Uth Thomsen, Sylvia von Wallpach, and Benjamin G. Voyer. 2021. “Constructing Personas: How High-Net-Worth Social Media Influencers Reconcile Ethicality and Living a Luxury Lifestyle.” Journal of Business Ethics 169: 225–239. https://doi.org/10.1007/s10551-020-04485-6.
   Web of Science ®Google Scholar
• Lee, Jung Eun, and Brandi Watkins. 2016. “YouTube Vloggers’ Influence on Consumer Luxury Brand Perceptions and Intentions.” Journal of Business Research 69 (12): 5753–5760. https://doi.org/10.1016/j.jbusres.2016.04.171
   Web of Science ®Google Scholar
• Lejealle, Catherine, Sylvaine Castellano, and Insaf Khelladi. 2021. “The Role of Members’ Lived Experience in the Evolution of Online Communities Toward Online Communities of Practice.” Journal of Knowledge Management 26 (8): 1968–1984. https://doi.org/10.1108/JKM-03-2021-0250.
   Web of Science ®Google Scholar
• Leo, Wei Wei Cheryl, Cindy Yunhsin Chou, and Tom Chen. 2019. “Working Consumers’ Psychological States in Firm-Hosted Virtual Communities.” Journal of Service Management 30 (3): 302–325. https://doi.org/10.1108/JOSM-03-2018-0077.
   Web of Science ®Google Scholar
• Liang, Xiaobei, Xiaojuan Hu, Eldon Y. Li, and Hu Meng. 2023. “Untangling the Influence of Perceived Sustainability Orientation on Value-Co-Creation Behavior in Crowdfunding Process: Investigating a Mediation Model.” Internet Research 33 (4): 1544–1572. https://doi.org/10.1108/INTR-12-2021-0921.
   Web of Science ®Google Scholar
• Liu, Xuan, Shan Lin, Shan Jiang, Ming Chen, and Jia Li. 2022. “Social Support Acquisition in Online Health Communities: A Social Capital Perspective.” Internet Research 33 (2): 664–695. https://doi.org/10.1108/INTR-03-2021-0189.
   Web of Science ®Google Scholar
• Liu, Shan, Wenyi Xiao, Chao Fang, Xing Zhang, and Jiabao Lin. 2020. “Social Support, Belongingness, and Value Co-Creation Behaviors in Online Health Communities.” Telematics and Informatics 50: 101398. https://doi.org/10.1016/j.tele.2020.101398.
   Web of Science ®Google Scholar
• Mcnally, David, and Steve Sharples. 2015. “Patient Leadership: Taking Patient Experience to the Next Level?” Patient Experience Journal 2 (2): 7–15. https://doi.org/10.35680/2372-0247.1091
   Google Scholar
• Mirzaei, Tala, and Pouyan Esmaeilzadeh. 2021. “Engagement in Online Health Communities: Channel Expansion and Social Exchanges.” Information & Management 58 (1): 103404. https://doi.org/10.1016/j.im.2020.103404.
   Web of Science ®Google Scholar
• Nadeem, Waqar, Mari Juntunen, Nick Hajli, and Mina Tajvidi. 2021. “The Role of Ethical Perceptions in Consumers’ Participation and Value Co-Creation on Sharing Economy Platforms.” Journal of Business Ethics 169 (3): 421–441. https://doi.org/10.1007/s10551-019-04314-5
   Web of Science ®Google Scholar
• Nambisan, Priya. 2011. “Information Seeking and Social Support in Online Health Communities: Impact on Patients’ Perceived Empathy.” Journal of the American Medical Informatics Association 18 (3): 298–304. https://doi.org/10.1136/amiajnl-2010-000058.
   PubMed Web of Science ®Google Scholar
• Nambisan, Priya, and Satish Nambisan. 2009. “Models of Consumer Value Cocreation in Health Care.” Health Care Management Review 34 (4): 344–354. https://doi.org/10.1097/HMR.0b013e3181abd528
   PubMed Web of Science ®Google Scholar
• Oderanti, Festus Oluseyi, Feng Li, Marija Cubric, and Xiaohui Shi. 2021. “Business Models for Sustainable Commercialisation of Digital Healthcare (EHealth) Innovations for an Increasingly Ageing Population.” Technological Forecasting and Social Change 171: 120969. https://doi.org/10.1016/j.techfore.2021.120969.
   Web of Science ®Google Scholar
• Onofrei, George, Raffaele Filieri, and Lorraine Kennedy. 2022. “Social Media Interactions, Purchase Intention, and Behavioural Engagement: The Mediating Role of Source and Content Factors.” Journal of Business Research 142: 100–112. https://doi.org/10.1016/j.jbusres.2021.12.031.
   Web of Science ®Google Scholar
• Pappas, Ilias O., and Arch G. Woodside. 2021. “Fuzzy-Set Qualitative Comparative Analysis (FsQCA): Guidelines for Research Practice in Information Systems and Marketing.” International Journal of Information Management 58 (February): 102310. https://doi.org/10.1016/j.ijinfomgt.2021.102310.
   Google Scholar
• Petter, Stacie, Detmar Straub, and Arun Rai. 2007. “Specifying Formative Constructs in Information Systems Research.” MIS Quarterly 31 (4): 623–656. https://doi.org/10.2307/25148814.
   Web of Science ®Google Scholar
• Podsakoff, Philip M., Scott B. MacKenzie, Jeong Yeon Lee, and Nathan P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology 88 (5): 879–903. https://doi.org/10.1037/0021-9010.88.5.879.
   PubMed Web of Science ®Google Scholar
• Prahalad, Coimbatore K, and Venkat Ramaswamy. 2004. “Co-Creation Experiences: The Next Practice in Value Creation.” Journal of Interactive Marketing 18 (3): 5–14. https://doi.org/10.1002/dir.20015
   Google Scholar
• Prajapati, Bhavna, Mark Dunne, and Richard Armstrong. 2010. “Sample Size Estimation and Statistical Power Analyses.” Optometry Today 16 (7): 10–18.
   Google Scholar
• Qiao, Wanxin, Zhijun Yan, and Xiaohan Wang. 2021. “Join or Not: The Impact of Physicians’ Group Joining Behavior on Their Online Demand and Reputation in Online Health Communities.” Information Processing & Management 58 (5): 102634. https://doi.org/10.1016/j.ipm.2021.102634.
   Web of Science ®Google Scholar
• Ragin, Charles C. 2008. “Measurement Versus Calibration: A Set-Theoretic Approach.” The Oxford Handbook of Political Methodology, 174–198. https://doi.org/10.1093/oxfordhb/9780199286546.003.0008.
   Google Scholar
• Ragin, Charles C. 2009. “Configurational Comparative Methods: Qualitative ComparativeAnalysis (QCA) and Related Techniques.” Configurational Comparative Methods: Qualitative Comparative Analysis (QCA) and Related Techniques 51: 87–122. https://doi.org/10.4135/9781452226569.n5
   Google Scholar
• Roldán, José L., and Manuel J. Sánchez-Franco. 2012. “Variance-Based Structural Equation Modeling: Guidelines for Using Partial Least Squares in Information Systems Research.” In Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems, 193–221. IGI Global. https://doi.org/10.4018/978-1-4666-0179-6.ch010.
   Google Scholar
• Roscoe, John T. 1969. Fundamental Research Statistics for the Behavioral Sciences. (No Title). Holt: Rinehart and Winston.
   Google Scholar
• Sakib, M. D. Nazmus, Mohammadali Zolfagharian, and Atefeh Yazdanparast. 2020. “Does Parasocial Interaction with Weight Loss Vloggers Affect Compliance? The Role of Vlogger Characteristics, Consumer Readiness, and Health Consciousness.” Journal of Retailing and Consumer Services 52: 101733. https://doi.org/10.1016/j.jretconser.2019.01.002.
   Web of Science ®Google Scholar
• Samsa, Çağlar, and Alpaslan Yüce. 2022. “Understanding Customers Hospital Experience and Value Co-Creation Behavior.” The TQM Journal 34 (6): 1860–1876. https://doi.org/10.1108/TQM-09-2021-0282.
   Google Scholar
• Sarstedt, Marko, Christian M. Ringle, and Joseph F. Hair. 2017. Partial Least Squares Structural Equation Modeling. Handbook of Market Research. Switzerland: Springer Cham.
   Google Scholar
• Schiavone, Francesco, Daniela Mancini, Daniele Leone, and Domenica Lavorato. 2021. “Digital Business Models and Ridesharing for Value co-Creation in Healthcare: A Multi-Stakeholder Ecosystem Analysis.” Technological Forecasting and Social Change 166: 120647. https://doi.org/10.1016/j.techfore.2021.120647.
   Web of Science ®Google Scholar
• Schwarz, Andrew, Tracey Rizzuto, Colleen Carraher-Wolverton, José L Roldán, and Ramon Barrera-Barrera. 2017. “Examining the Impact and Detection of the “Urban Legend” of Common Method Bias.” ACM SIGMIS Database: The DATABASE for Advances in Information Systems 48 (1): 93–119. https://doi.org/10.1145/3051473.3051479
   Google Scholar
• Shahzad, Mohsin, Ying Qu, Saif Ur Rehman, Abaid Ullah Zafar, Xiangan Ding, and Jawad Abbas. 2020. “Impact of Knowledge Absorptive Capacity on Corporate Sustainability with Mediating Role of CSR: Analysis from the Asian Context.” Journal of Environmental Planning and Management 63 (2): 148–174. https://doi.org/10.1080/09640568.2019.1575799.
   Web of Science ®Google Scholar
• Shahzad, Mohsin, Ying Qu, Abaid Ullah Zafar, and Andrea Appolloni. 2021. “Does the Interaction Between the Knowledge Management Process and Sustainable Development Practices Boost Corporate Green Innovation?” Business Strategy and the Environment 30 (8): 4206–4222. https://doi.org/10.1002/bse.2865.
   Web of Science ®Google Scholar
• Sharma, Shikha, and Jodie Conduit. 2016. “Cocreation Culture in Health Care Organizations.” Journal of Service Research 19 (4): 438–457. https://doi.org/10.1177/1094670516666369
   Web of Science ®Google Scholar
• Shen, Han, Laurie Wu, Sitong Yi, and Lan Xue. 2020. “The Effect of Online Interaction and Trust on Consumers’ Value Co-Creation Behavior in the Online Travel Community.” Journal of Travel & Tourism Marketing 37 (4): 418–428. https://doi.org/10.1080/10548408.2018.1553749.
   Web of Science ®Google Scholar
• Shirazi, Farid, Yun Wu, Ali Hajli, Arash H. Zadeh, Nick Hajli, and Xiaolin Lin. 2021. “Value Co-Creation in Online Healthcare Communities.” Technological Forecasting and Social Change 167: 120665. https://doi.org/10.1016/j.techfore.2021.120665.
   Web of Science ®Google Scholar
• Teng, Hsiu Yu, and Cheng Hsien Tsai. 2020. “Can Tour Leader Likability Enhance Tourist Value Co-Creation Behaviors? The Role of Attachment.” Journal of Hospitality and Tourism Management 45: 285–294. https://doi.org/10.1016/j.jhtm.2020.08.018.
   Web of Science ®Google Scholar
• Thakur, Ramendra, Arifin Angriawan, and John H Summey. 2016. “Technological Opinion Leadership: The Role of Personal Innovativeness, Gadget Love, and Technological Innovativeness.” Journal of Business Research 69 (8): 2764–2773. https://doi.org/10.1016/j.jbusres.2015.11.012
   Web of Science ®Google Scholar
• Torkzadeh, Samaneh, Mohammadali Zolfagharian, and Pramod Iyer. 2020. “Customer Value Co-Creation Behaviors and Service Outcomes: Insights from a Transformative Service.” Journal of Strategic Marketing 29 (8): 635–657. https://doi.org/10.1080/0965254X.2020.1777458.
   Web of Science ®Google Scholar
• Triplett, Nicholas T., Alexia Kingzette, Lauren Slivinski, and Tsuki Niu. 2022. “Ethics for Mental Health Influencers: MFTs as Public Social Media Personalities.” Contemporary Family Therapy 44 (2): 125–135. https://doi.org/10.1007/s10591-021-09632-3.
   Web of Science ®Google Scholar
• Tsai, Wan-Hsiu Sunny, and Linjuan Rita Men. 2013. “Motivations and Antecedents of Consumer Engagement with Brand Pages on Social Networking Sites.” Journal of Interactive Advertising 13 (2): 76–87. https://doi.org/10.1080/15252019.2013.826549
   Google Scholar
• Tseng, Hsiao Ting, Fahad Ibrahim, Nick Hajli, Tahir M. Nisar, and Haseeb Shabbir. 2022. “Effect of Privacy Concerns and Engagement on Social Support Behaviour in Online Health Community Platforms.” Technological Forecasting and Social Change 178: 121592. https://doi.org/10.1016/j.techfore.2022.121592.
   Web of Science ®Google Scholar
• Tukachinsky, Riva, Nathan Walter, and Camille J Saucier. 2020. “Antecedents and Effects of Parasocial Relationships: A Meta-Analysis.” Journal of Communication 70 (6): 868–894. https://doi.org/10.1093/joc/jqaa034
   Web of Science ®Google Scholar
• Vargo, Stephen L., and Robert F. Lusch. 2016. “Institutions and Axioms: An Extension and Update of Service-Dominant Logic.” Journal of the Academy of Marketing Science 44 (1): 5–23. https://doi.org/10.1007/s11747-015-0456-3.
   Web of Science ®Google Scholar
• Vo, Thanh-thu, Quynh Hoa Le, and Linh N.K. Duong. 2024. “Promoting University Brand through Student Co-Creation Behaviors: The Role of Online Brand Posts.” https://doi.org/10.1108/JTS-11-2023-0026.
   Google Scholar
• Wang, Xuequn, Mina Tajvidi, Xiaolin Lin, and Nick Hajli. 2020a. “Towards an Ethical and Trustworthy Social Commerce Community for Brand Value Co-Creation: A Trust-Commitment Perspective.” Journal of Business Ethics 167 (1): 137–152. https://doi.org/10.1007/s10551-019-04182-z.
   Web of Science ®Google Scholar
• Wang, Xiangyu, Kang Zhao, Xun Zhou, and Nick Street. 2020b. “Predicting User Posting Activities in Online Health Communities with Deep Learning.” ACM Transactions on Management Information Systems 11 (3): 1–15. https://doi.org/10.1145/3383780.
   Web of Science ®Google Scholar
• WHO. 2019. “Building Ethics Capacity.” https://www.who.int/activities/building-ethics-capacity.
   Google Scholar
• Woodside, Arch G. 2016. “Moving Beyond Multiple Regression Analysis and Symmetric Tests to Algorithms and Asymmetric Tests.” In Bad to Good, 83–111. Bingley: Emerald Group Publishing Limited. https://doi.org/10.1108/978-1-78635-334-420161004.
   Google Scholar
• Xie, Jinghua, Aaron Tkaczynski, and Nina K. Prebensen. 2020. “Human Value Co-Creation Behavior in Tourism: Insight from an Australian Whale Watching Experience.” Tourism Management Perspectives 35: 100709. https://doi.org/10.1016/j.tmp.2020.100709.
   Web of Science ®Google Scholar
• Yan, Zhijun, Lini Kuang, and Liangfei Qiu. 2022. “Prosocial Behaviors and Economic Performance: Evidence from an Online Mental Healthcare Platform.” Production and Operations Management 31 (10): 3859–3876. https://doi.org/10.1111/poms.13792.
   Web of Science ®Google Scholar
• Yang, Shuang, Jian Cai, and Hongwei Tu. 2021. “Effects of Humor Climate Within Online Brand Community.” Marketing Intelligence & Planning 39 (7): 909–923. https://doi.org/10.1108/MIP-10-2020-0457.
   Web of Science ®Google Scholar
• Yang, Hangzhou, and Huiying Gao. 2021. “User Recommendation in Online Health Communities Using Adapted Matrix Factorization.” Internet Research 31 (6): 2190–2218. https://doi.org/10.1108/INTR-09-2020-0501.
   Web of Science ®Google Scholar
• Yang, Han, Zhijun Yan, Lin Jia, and Huigang Liang. 2021. “The Impact of Team Diversity on Physician Teams’ Performance in Online Health Communities.” Information Processing & Management 58 (1): 102421. https://doi.org/10.1016/j.ipm.2020.102421.
   Web of Science ®Google Scholar
• Yi, Youjae, and Taeshik Gong. 2013. “Customer Value Co-Creation Behavior: Scale Development and Validation.” Journal of Business Research 66 (9): 1279–1284. https://doi.org/10.1016/j.jbusres.2012.02.026.
   Web of Science ®Google Scholar
• Zhang, Kem Z. K., Stuart J. Barnes, Sesia J. Zhao, and Hong Zhang. 2018. “Can Consumers Be Persuaded on Brand Microblogs? An Empirical Study.” Information & Management 55 (1): 1–15. https://doi.org/10.1016/j.im.2017.03.005
   Web of Science ®Google Scholar
• Zhang, Xing, and Shan Liu. 2022. “Understanding Relationship Commitment and Continuous Knowledge Sharing in Online Health Communities: A Social Exchange Perspective.” Journal of Knowledge Management 26 (3): 592–614. https://doi.org/10.1108/JKM-12-2020-0883.
   Web of Science ®Google Scholar
• Zhang, Xing, Shan Liu, Xing Chen, Lin Wang, Baojun Gao, and Qing Zhu. 2018. “Health Information Privacy Concerns, Antecedents, and Information Disclosure Intention in Online Health Communities.” Information & Management 55 (4): 482–493. https://doi.org/10.1016/j.im.2017.11.003.
   Web of Science ®Google Scholar
• Zhao, Jing, Tao Wang, and Xiucheng Fan. 2015. “Patient Value Co-Creation in Online Health Communities: Social Identity Effects on Customer Knowledge Contributions and Membership Continuance Intentions in Online Health Communities.” Journal of Service Management 26 (1): 72–96. https://doi.org/10.1108/JOSM-12-2013-0344.
   Web of Science ®Google Scholar
• Zhu, Yaguang, Mengfei Guan, and Erin Donovan. 2020. “Elaborating Cancer Opinion Leaders’ Communication Behaviors Within Online Health Communities: Network and Content Analyses.” Social Media + Society 6 (2): 1–13. https://doi.org/10.1177/2056305120909473.
   Web of Science ®Google Scholar