114
Views
0
CrossRef citations to date
0
Altmetric
Research Article

A new framework for ethical artificial intelligence: keeping HRD in the loop

&
Pages 428-451 | Received 22 Dec 2023, Accepted 18 Apr 2024, Published online: 06 May 2024

References

  • Accenture. 2018. “Process Reimagined: Together, People and AI Are Reinventing Business Processes from the Ground Up.” Retrieved from https://www.accenture.com/_acnmedia/pdf-76/accenture-process-reimagined.pdf.
  • AHRD Standards on Ethics and Integrity. Academy of Human Resource Development. 2nd.https://cdn.ymaws.com/www.ahrd.org/resource/resmgr/bylaws/AHRD_Ethics_Standards_(2)-fe.pdf.
  • Ardichvili, A. 2022. “The Impact of Artificial Intelligence on Expertise Development: Implications for HRD.” Advances in Developing Human Resources 24 (2): 78–98. https://doi.org/10.1177/15234223221077304.
  • Bankins, S., and P. Formosa. 2023. “The Ethical Implications of Artificial Intelligence (AI) for Meaningful Work.” Journal of Business Ethics 1–16. https://doi.org/10.1007/s10551-023-05339-7.
  • Bezuidenhout, A., and V. Anderson. 2023. “Future Proofing HRD Interventions for Digital Transformation Through Authentic Appreciative Inquiry.” Proceedings of the University Forum for Human Resource Development Annual Conference 2023, Dublin, Ireland.
  • Bhatt, P., and A. Muduli. 2023. “Artificial Intelligence in Learning and Development: A Systematic Literature Review.” European Journal of Training And 47 (7/8): 677–694. https://doi.org/10.1108/EJTD-09-2021-0143.
  • Bilgin, T. 2023, April 10. “Navigating the Age of AI: Why Mentoring Matters More Than Ever.” Retrieved from https://mentorcruise.com/blog/navigating-the-age-of-ai-why-mentoring-matters-more-than-ever-14f0f/.
  • Cebulla, A., Z. Szpak, C. Howell, G. Knight, and S. Hussain. 2023. “Applying Ethics to AI in the Workplace: The Design of a Scorecard for Australian Workplace Health and Safety.” AI & Society 38 (2): 919–935. https://doi.org/10.1007/s00146-022-01460-9.
  • Chelliah, J. 2017. “Will Artificial Intelligence Usurp White Collar Jobs?” Human Resource Management International Digest 25 (3): 1–3. https://doi.org/10.1108/HRMID-11-2016-0152.
  • Cooperrider, D., and S. Srivastva. 1987. “Appreciative inquiry in organizational life.” In Vol.1 of Research in organizational change and development, edited by R. Woodman and W. Pasmore, 129–169. JAI Press. https://www.oio.nl/wp-content/uploads/APPRECIATIVE_INQUIRY_IN_Orgnizational_life.pdf.
  • Diller, S. J. 2024. “Ethics in Digital and AI Coaching.” Human Resource Development International 1–13. https://doi.org/10.1080/13678868.2024.2315928.
  • Duggan, J., U. Sherman, R. Carbery, and A. McDonnell. 2020. “Algorithmic Management and App‐Work in the Gig Economy: A Research Agenda for Employment Relations and HRM.” Human Resource Management Journal 30 (1): 114–132. https://doi.org/10.1111/1748-8583.12258.
  • EDSAFE AI Alliance. (2023). “The SAFE Benchmarks.” https://www.edsafeai.org/publications.
  • Ernst, E., R. Merola, and D. Samaan. 2018. “The Economics of Artificial Intelligence: Implications for the Future of Work.” International Labor Organization Future of Work 5 (1): 1–42. https://doi.org/10.2478/izajolp-2019-0004.
  • Felzmann, H., E. F. Villaronga, C. Lutz, and A. Tamò-Larrieux. 2019. “Transparency You Can Trust: Transparency Requirements for Artificial Intelligence Between Legal Norms and Contextual Concerns.” Big Data & Society 6 (1): 1–14. https://doi.org/10.1177/2053951719860542.
  • Fischer, G., J. Lundin, and J. O. Lindberg. 2020. “Rethinking and Reinventing Learning, Education and Collaboration in the Digital Age—From Creating Technologies to Transforming Cultures.” The International Journal of Information and Learning Technology 37 (5): 241–252. https://doi.org/10.1108/IJILT-04-2020-0051.
  • Garg, R., A. W. Kiwelekar, L. D. Netak, and A. Ghodake. 2021. “I-Pulse: A NLP Based Novel Approach for Employee Engagement in Logistics Organization.” International Journal of Information Management Data Insights 1 (1): 100011. https://doi.org/10.1016/j.jjimei.2021.100011.
  • Gkinko, L., and A. Elbanna. 2023. “Designing Trust: The Formation of employees’ Trust in Conversational AI in the Digital Workplace.” Journal of Business Research 158:113707. https://doi.org/10.1016/j.jbusres.2023.113707.
  • Gligor, D. M., K. G. Pilai, and I. Golgeci. 2021. “Theorizing the Dark Side of Business-To-Business Relationships in the Era of AI, Big Data, and Blockchain.” Journal of Business Research 133:79–88. https://doi.org/10.1016/j.jbusres.2021.04.043.
  • Herrmann, T., and S. Pfeiffer. 2023. “Keeping the Organization in the Loop: A Socio-Technical Extension of Human-Centered Artificial Intelligence.” AI & Society 38 (4): 1523–1542. https://doi.org/10.1007/s00146-022-01391-5.
  • Hughes, C., L. Robert, K. Frady, and A. Arroyos. 2019. “Artificial intelligence, employee engagement, fairness, and job outcomes.” In Managing Technology and Middle-and Low-Skilled Employees, 61–68. Emerald Publishing Limited. https://doi.org/10.1108/978-1-78973077-720191005.
  • Jarrahi, M. H. 2018. “Artificial Intelligence and the Future of Work: Human-AI Symbiosis in Organizational Decision Making.” Business Horizons 61 (4): 577–586. https://doi.org/10.1016/j.bushor.2018.03.007.
  • Kim, P. T., and M. T. Bodie. 2021. “Artificial Intelligence and the Challenges of Workplace Discrimination and Privacy.” Journal of Labor & Employment Law 35 (2): 289–315. https://scholarship.law.slu.edu/cgi/viewcontent.cgi?article=1629&context=faculty.
  • Kolbjørnsrud, V., R. Amico, and R. J. Thomas. 2016. “How Artificial Intelligence Will Redefine Management.” Harvard Business Review 2:1–6.
  • Kong, H., Y. Yuan, Y. Baruch, N. Bu, X. Jiang, and K. Wang. 2021. “Influences of Artificial Intelligence (AI) Awareness on Career Competency and Job Burnout.” International Journal of Contemporary Hospitality Management 33 (2): 717–734. https://doi.org/10.1108/ijchm-07-2020-0789.
  • Koo, B., C. Curtis, and B. Ryan. 2021. “Examining the Impact of Artificial Intelligence on Hotel Employees Through Job Insecurity Perspectives.” International Journal of Hospitality Management 95:102763. https://doi.org/10.1016/j.ijhm.2020.102763.
  • Malik, A., P. Budhwar, and B. A. Kazmi. 2023. “Artificial Intelligence (AI)-Assisted HRM: Towards an Extended Strategic Framework.” Human Resource Management Review 33 (1): 100940. https://doi.org/10.1016/j.hrmr.2022.100940.
  • Malik, A., P. Budhwar, C. Patel, and N. R. Srikanth. 2022. “May the Bots Be with You! Delivering HR Cost-Effectiveness and Individualized Employee Experiences in an MNE.” The International Journal of Human Resource Management 33 (6): 1148–1178. https://doi.org/10.1080/09585192.2020.1859582.
  • Malik, N., S. N. Tripathi, A. K. Kar, and S. Gupta. 2021. “Impact of Artificial Intelligence on Employees Working in Industry 4.0 Led Organizations.” International Journal of Manpower 43 (2): 334–354. https://doi.org/10.1108/IJM-03-2021-0173.
  • Manheim, K., and L. Kaplan. 2019. “Artificial Intelligence: Risks to Privacy and Democracy.” Yale Journal of Law & Technology 21 (106): 106–188.
  • McClelland, C. 2023. The Impact of Artificial Intelligence: Widespread Job Losses. IoT for All. https://www.iotforall.com/impact-of-artificial-intelligence-job-losses#:~:text=McKinsey%20%26%20Company%20reckons%20that%2C%20depending,to%20switch%20job%20categories%20entirely.
  • Memarian, B., and T. Doleck. 2023. “Fairness, accountability, transparency, and ethics (FATE) in artificial intelligence (AI), and higher education: A systematic review.” Computers and Education: Artificial Intelligence 100152:1–12. https://doi.org/10.1016/j.caeai.2023.100152.
  • Nugent, S. E., and S. Scott-Parker. 2022. “Recruitment AI has a Disability Problem: Anticipating and mitigating unfair automated hiring decisions.” In Towards Trustworthy Artificial Intelligent Systems, edited by M. I. A. Ferreira and M. O. Tokhi, 85–96. Springer International Publishing.
  • Ojanperä, S., N. O’Clery, and M. Graham. 2018. Data Science, Artificial Intelligence and the Futures of Work. The Alan Turing Institute. https://doi.org/10.5281/zenodo.1475162.
  • Oracle, and F. W. A. Study. (2019). “From fear to enthusiasm: Artificial intelligence is winning more hearts and minds in the workplace.” https://www.oracle.com/a/ocom/docs/applications/hcm/ai-at-work-ebook.pdf.
  • United Nations Educational, Scientific and Cultural Organization, and Organization, C. 2021. Recommendation on the ethics of artificial intelligence. United Nations Educational. https://unesdoc.unesco.org/ark:/48223/pf0000379920.page=14.
  • Pandya, S., and J. Wang. 2023. “Artificial intelligence in career development: A scoping review.” Proceedings of the University Forum for Human Resource Development Annual Conference 2023, National College of Ireland.
  • Pereira, V., E. Hadjielias, M. Christofi, and D. Vrontis. 2023. “A Systematic Literature Review on the Impact of Artificial Intelligence on Workplace Outcomes: A Multi-Process Perspective.” Human Resource Management Review 33 (1): 100857. https://doi.org/10.1016/j.hrmr.2021.100857.
  • Prentice, C., S. Dominique Lopes, and X. Wang. 2020. “Emotional intelligence or artificial intelligence–an employee perspective.” Journal of Hospitality Marketing & Management 29 (4): 377–403. https://doi.org/10.1080/19368623.2019.1647124.
  • Presbitero, A., and M. Teng-Calleja. 2023. “Job attitudes and career behaviors relating to employees’ perceived incorporation of artificial intelligence in the workplace: A career self-management perspective.” Personnel Review 52 (4): 1169–1187. https://doi.org/10.1108/PR-02-2021-0103.
  • Rahwan, I. 2018. “Society-In-The-Loop: Programming the Algorithmic Social Contract.” Ethics and Information Technology 20 (1): 5–14. https://doi.org/10.1007/s10676-017-9430-8.
  • Salvi Del Pero, A., P. Wyckoff, and A. Vourc’h. 2022. “Using artificial intelligence in the workplace: What are the main ethical risks?.” OECD Social, Employment, and Migration Working Papers 273:1–74. https://doi.org/10.1787/840a2d9f-en.
  • Sekerka, L. E., A. M. Brumbaugh, J. A. Rosa, and D. Cooperrider. 2006. “Comparing Appreciative Inquiry to a diagnostic technique in organizational change: The moderating effects of gender.” International Journal of Organization Theory & Behavior 9 (4): 449–489. https://doi.org/10.1108/IJOTB-09-04-2006-B001.
  • Srithika, T. M., and S. Bhattacharyya. 2009. “Facilitating organizational unlearning using appreciative inquiry as an intervention.” Vikalpa: The Journal for Decision Makers 34 (4): 67–78. https://doi.org/10.1177/0256090920090406.
  • Su, Z., G. Togay, and A. M. Côté. 2021. “Artificial intelligence: A destructive and yet creative force in the skilled labor market.” Human Resource Development International 24 (3): 341–352. https://doi.org/10.1080/13678868.2020.1818513.
  • Tiron-Tudor, A., and D. Deliu. 2021. “Reflections on the human-algorithm complex duality perspectives in the auditing process.” Qualitative Research in Accounting and Management. https://doi.org/10.1108/qram-04-2021-0059.
  • Trocin, C., I. V. Hovland, P. Mikalef, and C. Dremel. 2021. “How artificial intelligence affords digital innovation: A cross-case analysis of Scandinavian companies.” Technological Forecasting and Social Change 173:121081. https://doi.org/10.1016/j.techfore.2021.121081.
  • Varma, A., C. Dawkins, and K. Chaudhuri. 2023. “Artificial Intelligence and People Management: A Critical Assessment Through the Ethical Lens.” Human Resource Management Review 33 (1): 100923. https://doi.org/10.1016/j.hrmr.2022.100923.
  • Von Krogh, G. 2018. “Artificial intelligence in organizations: New opportunities for phenomenon-based theorizing.” Academy of Management Discoveries 4 (4): 404–409. https://doi.org/10.5465/amd.2018.0084.
  • Votto, A. M., R. Valecha, P. Najafirad, and H. R. Rao. 2021. “Artificial Intelligence in Tactical Human Resource Management: A Systematic Literature Review.” International Journal of Information Management Data Insights 1 (2): 100047. https://doi.org/10.1016/j.jjimei.2021.100047.
  • Wang, J., F. B. Lawrence, and B. Nagarathnam. 2018. Optimizing human capital development: A distributor’s guide for building sustainable competitive advantage through talent strategy. Washington, DC: National Association of Wholesaler-Distributors Institute for Distribution Excellence.
  • Wilkens, U. 2020. “Artificial intelligence in the workplace–A double-edged sword.” The International Journal of Information and Learning Technology 37 (5): 253–265. https://doi.org/10.1108/IJILT-02-2020-0022.
  • Wilson, H. J., and P. R. Daugherty. 2018. “Collaborative intelligence: Humans and AI are joining forces.” Harvard Business Review 96 (4): 114–123. https://hbr.org/2018/07/collaborative-intelligence-humans-and-ai-are-joining-forces.
  • Younis, R. A. A., and H. M. Adel. 2020, September. “Artificial intelligence strategy, creativity-oriented HRM and knowledge-sharing quality: Empirical analysis of individual and organizational performance of AI-powered businesses.” In The Annual International Conference of The British Academy of Management (BAM). London: United Kingdom.
  • Zerilli, J., U. Bhatt, and A. Weller. 2022. “How transparency modulates trust in artificial intelligence.” In Patterns Review, Vol. 3. Open Access. https://doi.org/10.1016/j.patter.2022.100455

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.