Workplace bullying and employees’ turnover intention in hospitality industry: evidence of Nepal

Abstract

Bullying influence individuals, organizations and society, requiring support for individuals, causing mental stress leading to exhaustion and potential employee turnover. This study examines the effect of workplace bullying on turnover intentions among hotel employees, including emotional exhaustion as mediator. This study includes five star and non-five-star hotel staffs. A sample of 323 hotel employees were considered in convenience for self-administered questionnaires survey. Data analysis and model fit were conducted with SmartPLS 4 and SPSS 24. This study found that workplace bullying sustainably influence turnover intention through emotional exhaustion among hotel employees. This study concludes that workplace bullying is vital in connection with the turnover intention. This shows a bullied employee leave the organisation while emotionally exhausted. Social support, organizational culture or the way the executive leads matters taking it to a positive endeavor.

Keywords:

• Workplace bullying
• employee exhaustion
• employees’ turnover intentions
• hospitality industry
• sustainability

Reviewing Editor:

• Huifen (Helen) Cai, Middlesex University Business School, United Kingdom

Subjects:

• Hotel Management
• The Hospitality Industry
• Hospitality Management

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Gangaram Biswakarma

Dr. Gangaram Biswakarma is currently working as an Assistant Professor in Central Department of Management and Deputy Director in the School of Management, Faculty of Management, Tribhuvan University, Nepal. He earned his PhD in Management (OB/HR) from JJT University, India. He has completed his M. Phil., MBA, MTM and PGDHSM from various Universities in India. He has also completed FDP from IIM Shillong, India. He is currently a Postdoc fellow at Srinivas University, India. His research interests include Organisational Behavior, HRM, Sustainability, Tourism Management, IT management.

Perdoor Sreeramana Aithal

Prof. Dr. Perdoor Sreeramana Aithal is the Vice Chancellor of Srinivas University, India. He has 29 years of experience in Teaching and research and 18 years of experience in Administration. Dr. Perdoor Sreeramana Aithal got his first Ph.D. degree in Physics from Mangalore University in the area of nonlinear optical materials and his second Ph.D. degree in Business Management from Manipal University. Dr. Perdoor Sreeramana Aithal has got FIRST Rank among Top 12,000 Business Management Authors worldwide in Elsevier’s SSRN Research network consecutively for the second year. He has published 101 papers in scholarly refereed journals during last 12 months as on February 2018. His research areas are E-Business, Information Technology, Nanotechnology, Photonics. Strategic Management, Operations Research, Technology Management, Organizational Development, Innovations in Higher Education & Research.

Sanju Kumar Singh

Dr. Sanju Kumar Singh is an international lecturer at Department of Management, Faculty of Economics and Business, Universitas Airlangga, Surabaya, Indonesia. His expertise lies in management and accounting concentration. He has published several articles in reputed journals. As a corresponding author I, Sanju Kumar Singh would like to inform you that we have decided to put Dr. Gangaram Biswakarma’s photo when it is published.

Achyut Gnawali

Prof. Dr. Achyut Gnawali, an esteemed professor at the Central Department of Management in Tribhuvan University, holds a distinguished PhD in Accounting from the same institution. His expansive expertise lies within the realms of accounting, organizational management and HRM. Renowned for his scholarly contributions, he has authored an extensive array of articles featured in esteemed national and international journals, solidifying his position as a respected authority in his field.

Jayanta Ghimire

Mr. Jayanta Ghimire is a HR professional and a freelancer researcher and consultant. He has an MBA from the School of Management, Tribhuvan University. His research interests include HRM, Organizational Theory and Organizational Behavior.