Hotel employees’ attitudes toward technology adoption and training support and their engagement, satisfaction, and retention

Abstract

This study explores employees’ attitudes to technology adoption through their perceived usefulness and perceived ease of use of technology adoption. It further assesses the impact of employees’ attitude to technology adoption and perceived training support toward their engagement, satisfaction, and retention. Target samples were frontline employees of five hotels in Hong Kong. The questionnaire was distributed and 140 respondents participated in this study. Results showed the positive impact of perceived ease of use on attitude to technology adoption. Furthermore, employees’ attitude and training support from the hotel positively promoted their engagement and enhanced satisfaction and retention. However, employees’ perceived usefulness did not influence their attitudes, and employee engagement had no impact on employee retention. Theoretical development and practical implications were discussed.

Keywords:

• Attitude toward technology adoption
• employee engagement
• employee retention
• employee satisfaction
• TAM theory
• training support

Disclosure statement

No potential conflict of interest was reported by the author(s).