Lessons from Successes in Medical Communication Training and Their Applications to Accounting Education

References

• Aga , M. and Safakli , O. 2007 . An empirical investigation of service quality and customer satisfaction in professional accounting firms: evidence from North Cyprus . Problems and Perspectives in Management , 5 ( 3 ) : 84 – 98 .
   Google Scholar
• Alder , J. , Christen , R. , Zemp , E. and Bitzer , J. 2007 . Communication skills training in obstetrics and gynaecology: whom should we train? A randomized controlled trial . Archives of Gynecology and Obstetrics , 276 ( 6 ) : 605 – 612 .
   PubMedGoogle Scholar
• Allen , M. and Bourhis , J. 1996 . The relationship of communication apprehension to communication behavior: a meta-analysis . Communication Quarterly , 44 ( 2 ) : 214 – 226 .
   Google Scholar
• Aly , I. and Islam , M. 2003 . Audit of accounting program on oral communications apprehension: a comparative study among accounting students . Managerial Auditing Journal , 18 ( 9 ) : 751 – 760 .
   Google Scholar
• Arnold , R. , Losh , D. , Mauksch , L. , Maresca , T. , Storck , M. Wenrich , M. 2009 . Lexicon creation to promote faculty development in medical communication . Patient Education and Counseling , 74 ( 2 ) : 179 – 183 .
   PubMed Web of Science ®Google Scholar
• Ashiabor , H. , Blazey , P. and Janu , P. 2006 . Investigation, Integration and Implementation of Generic Skills within the Business Law Curriculum , Sydney : Macquarie University .
   Google Scholar
• Bayer-Fetzer Conference on Physician-Patient Communication in Medical Education . 2001 . Essential elements of communication in medical encounters: the Kalamazoo Consensus Statement . Academic Medicine , 76 ( 4 ) : 390 – 393 .
   PubMed Web of Science ®Google Scholar
• Beck , J. E. and Halim , H. 2008 . Undergraduate internships in accounting: what and how do Singapore interns learn from experience? . Accounting Education: an international journal , 17 ( 1 ) : 1 – 22 .
   Google Scholar
• Belsey , P. 2005 . Bored to tears . Accountancy Age , 8 September, p. 10
   Google Scholar
• Birkett , W. P. 1993 . Competency Based Standards for Professional Accountants in Australia and New Zealand , Sydney : ASCPA,ICAA,NZSA .
   Google Scholar
• Blanthorne , C. , Bhamornsiri , S. and Guinn , R. E. 2005 . Are technical skills still important? . The CPA Journal , 75 ( 3 ) : 64 – 65 .
   Google Scholar
• Bonvicini , K. A. , Perlin , M. J. , Bylund , C. L. , Carroll , G. , Rouse , R. A. and Goldstein , M. G. 2009 . Impact of communication training on physician expression of empathy in patient encounters . Patient Education and Counseling , 75 ( 1 ) : 3 – 10 .
   PubMed Web of Science ®Google Scholar
• Bonwell , C. and Eison , J. 1991 . Active Learning: Creating Excitement in the Classroom ERIC Digest , Washington , DC : George Washington University, School of Education and Human Development .
   Google Scholar
• Brent , P. 2006 . Soft skills speak volumes . CA Magazine , 139 ( 9 ) : 12
   Google Scholar
• Brown , R. F. and Bylund , C. L. 2008 . Communication skills training: describing a new conceptual model . Academic Medicine , 83 ( 1 ) : 37 – 44 .
   PubMed Web of Science ®Google Scholar
• Brown , R. F. , Bylund , C. L. , Eddington , J. , Gueguen , J. A. and Kissane , D. W. 2010 . Discussing prognosis in an oncology setting: initial evaluation of a communication skills training module . Psycho-Oncology , 19 ( 4 ) : 408 – 414 .
   PubMed Web of Science ®Google Scholar
• Brown , R. F. , Bylund , C. L. , Gueguen , J. A. , Diamond , C. , Eddington , J. and Kissane , D. 2010 . Developing patient-centered communication skills training for oncologists: describing the content and efficacy of training . Communication Education , 59 ( 3 ) : 235 – 248 .
   Web of Science ®Google Scholar
• Bui , B. and Porter , B. 2010 . The expectation-performance gap in accounting education: an exploratory study . Accounting Education: an international journal , 19 ( 1–2 ) : 23 – 50 .
   Google Scholar
• Burns , A. and Moore , S. 2008a . Communicating in professional accounting contexts—unexplored territory . Taxation in Australia , 43 ( 5 ) : 315 – 317 .
   Google Scholar
• Burns , A. and Moore , S. 2008b . Questioning in simulated accountant–client consultations: exploring implications for ESP teaching . English for Specific Purposes , 27 ( 3 ) : 322 – 337 .
   Web of Science ®Google Scholar
• Burrows , H. S. 1993 . An overview of the uses of standardised patients for teaching and evaluating clinical skills . Academic Medicine , 68 ( 6 ) : 443 – 451 .
   PubMed Web of Science ®Google Scholar
• Bylund , C. L. , Brown , R. F. , Bialer , P. A. , Levin , T. T. , Lubrano di Ciccone , B. and Kissane , D. W. 2011 . Developing and implementing an advanced communication training program in oncology at a comprehensive cancer center . Journal of Cancer Education, online , : 1 – 8 .
   Google Scholar
• Bylund , C. L. , Brown , R. F. , di Ciccone , B. L. , Levin , T. T. , Gueguen , J. A. Hill , C. 2008 . Training faculty to facilitate communication skills training: development and evaluation of a workshop . Patient Education and Counseling , 70 ( 3 ) : 430 – 436 .
   PubMed Web of Science ®Google Scholar
• Cegala , D. J. and Broz , S. L. 2002 . Physician communication skills training: a review of theoretical backgrounds, objectives and skills . Medical Education , 36 ( 11 ) : 1004 – 1016 .
   PubMed Web of Science ®Google Scholar
• Chant , S. , Randle , J. , Russell , G. and Webb , C. 2002 . Communication skills training in healthcare: a review of the literature . Nurse Education Today , 22 ( 3 ) : 189 – 202 .
   PubMed Web of Science ®Google Scholar
• Chiurri , M. and Varaksina , A. 2006 . End of the myth: CPAs do have to write . The CPA Journal , 76 ( 5 ) : 10
   Google Scholar
• Cleland , J. , Foster , K. and Moffat , M. 2005 . Undergraduate students' attitudes to communication skills learning differ depending on year of study and gender . Medical Teacher , 27 ( 3 ) : 246 – 251 .
   PubMed Web of Science ®Google Scholar
• Daff , L. 2010 . Confusing communication . Critical Perspectives on Accounting , 21 ( 8 ) : 771
   Google Scholar
• Daff , L. 2011 . The communicating accountant . Critical Perspectives on Accounting , 22 ( 5 ) : 529
   Google Scholar
• Davey , A. , France , A. and Street , T. 2010 . “ Advertised skills and characteristics of management accountants ” . In Contemporary Research in Cost and Management Accounting Practices: The Twenty First Century Perspective , Edited by: Shil , N. and Pramanik , A. 128 – 137 . Miami : North American Business Press .
   Google Scholar
• De Lange , P. , Jackling , B. and Gut , A. 2006 . Accounting graduates' perceptions of skills emphasis in undergraduate courses: an investigation from two Victorian universities . Accounting and Finance , 46 ( 3 ) : 365 – 386 .
   Web of Science ®Google Scholar
• Delvaux , N. , Merckaert , I. , Marchal , S. , Libert , Y. , Conradt , S. Boniver , J. 2005 . Physicians' communication with a cancer patient and a relative . Cancer , 103 ( 11 ) : 2397 – 2411 .
   PubMed Web of Science ®Google Scholar
• Epstein , R. 2007 . Assessment in medical education . New England Journal of Medicine , 356 ( 4 ) : 387 – 396 .
   PubMed Web of Science ®Google Scholar
• Epstein , R. and Hundert , E. 2002 . Defining and assessing professional competence . American Medical Association , 287 ( 2 ) : 226 – 235 .
   PubMed Web of Science ®Google Scholar
• Fadlon , J. , Pessach , I. and Toker , A. 2004 . Teaching medical students what they think they already know . Education for Health , 17 ( 1 ) : 35 – 41 .
   PubMedGoogle Scholar
• Fallowfield , L. , Jenkins , V. , Farewell , V. and Solis-Trapala , I. 2003 . Enduring impact of communication skills training: results of a 12-month follow-up . British Journal of Cancer , 89 ( 8 ) : 1445 – 1449 .
   PubMed Web of Science ®Google Scholar
• Fleet , W. , Summers , J. and Smith , B. 2006 . Communication Skills Handbook for Accounting , Brisbane : John Wiley & Sons .
   Google Scholar
• Friedman , A. L. and Lyne , S. R. 2001 . The beancounter stereotype: towards a general model of stereotype generation . Critical Perspectives on Accounting , 12 ( 4 ) : 423 – 451 .
   Google Scholar
• Grace , D. and Gilsdorf , J. 2004 . Classroom strategies for improving students' oral communication skills . Journal of Accounting Education , 22 ( 2 ) : 165 – 172 .
   Google Scholar
• Graduate Careers Australia . 2010 . Snapshot graduate outlook 2010. Available at http://www.graduatecareers.com.au/ucm/groups/content/documents/documents/snapshot_gos2010.pdf (accessed September 2011)
   Google Scholar
• Graduate Management Admission Council . 2008 . 2008 Corporate recruiters survey—Asian regional outlook. Available at http://www.gmac.com/NR/rdonlyres/CA809C36-6F8B-4881-B212-0C9018980EE9/0/2008CRS_Asia.pdf (accessed June 2010)
   Google Scholar
• Grant , V. and Hawken , S. 2000 . What do they think of it now? Medical graduates' views of earlier training in communication skills . Medical Teacher , 22 ( 3 ) : 260 – 264 .
   Web of Science ®Google Scholar
• Gray , F. E. 2010 . Specific oral communication skills desired in new accountancy graduates . Business Communication Quarterly , 73 ( 1 ) : 40 – 67 .
   Google Scholar
• Greene , J. O. and Burleson , B. R. 2003 . Handbook of Communication and Social Interaction Skills , Mahwah , NJ : Lawrence Erlbaum .
   Google Scholar
• Griffin , S. J. , Kinmonth , A. L. , Veltman , M. W. , Gillard , S. , Grant , J. and Stewart , M. 2004 . Effect on health-related outcomes of interventions to alter the interaction between patients and practitioners: a systematic review of trials . Annals of Family Medicine , 2 ( 6 ) : 595 – 608 .
   PubMed Web of Science ®Google Scholar
• Gueguen , J. A. , Bylund , C. L. , Brown , R. F. , Levin , T. T. and Kissane , D. W. 2009 . Conducting family meetings in palliative care: themes, techniques, and preliminary evaluation of a communication skills module . Palliative and Supportive Care , 7 ( 02 ) : 171 – 179 .
   PubMedGoogle Scholar
• Hancock , P. , Howieson , B. , Kavanagh , M. , Kent , J. , Tempone , I. and Segal , N. 2009 . Volume 1 Final Report: Accounting for the Future: More than Numbers , Sydney : Australian Learning and Teaching Council .
   Google Scholar
• Haq , C. , Steele , D. , Marchand , L. , Seibert , C. and Brody , D. 2004 . Integrating the art and science of medical practice: innovations in teaching medical communication skills . Family Medicine , 36 ( 1; Suppl ) : 43 – 50 .
   Google Scholar
• Hargie , O. 2006 . “ Skill in theory: communication as skilled performance ” . In The Handbook of Communication Skills. 3rd edn , Edited by: Hargie , O. 7 – 36 . East Sussex : Routledge .
   Google Scholar
• Hargie , O. , Dickson , D. , Boohan , M. and Hughes , K. 1998 . A survey of communication skills training in UK Schools of Medicine: present practices and prospective proposals . Medical Education , 32 ( 1 ) : 25 – 34 .
   PubMed Web of Science ®Google Scholar
• Haskard , K. , Williams , S. , DiMatteo , M. , Rosenthal , R. , White , M. and Goldstein , M. 2008 . Physician and patient communication training in primary care: effects on participation and satisfaction . Health Psychology , 27 ( 5 ) : 513 – 522 .
   PubMed Web of Science ®Google Scholar
• Hassall , T. , Joyce , J. , Arquero Montaño , J. and Donoso Anes , J. 2005 . Priorities for the development of vocational skills in management accountants: a European perspective . Accounting Forum , 29 ( 4 ) : 379 – 394 .
   Google Scholar
• Helliar , C. V. , Monk , E. A. and Stevenson , L. A. 2009 . The development of trainee auditors' skills in tertiary education . International Journal of Auditing , 13 ( 3 ) : 185 – 202 .
   Google Scholar
• Hietanen , P. , Aro , A. , Holli , K. and Schreck , M. 2007 . A short communication course for physicians improves the quality of patient information in a clinical trial . Acta Oncologica , 46 ( 1 ) : 42 – 48 .
   PubMed Web of Science ®Google Scholar
• Holsbrink-Engels , G. 2000 . Designing role-plays for interpersonal skills training . Performance Improvement , 39 ( 9 ) : 32 – 39 .
   Google Scholar
• Holsbrink-Engels , G. 2001 . Using a computer learning environment for initial training in dealing with social-communicative problems . British Journal of Educational Technology , 32 ( 1 ) : 53 – 67 .
   Web of Science ®Google Scholar
• ICAA and CPA . 2009 . Professional Accreditation Guidelines for Higher Education Programs , Sydney : ICAA and CPA .
   Google Scholar
• Jackling , B. and Sullivan , C. 2007 . Financial planners in Australia: an evaluation of gaps in technical and behavioral skills . Financial Services Review , 16 ( 3 ) : 211 – 239 .
   Google Scholar
• Jackling , B. and Watty , K. 2010 . Generic skills . Accounting Education: an international journal , 19 ( 1 ) : 1 – 3 .
   Google Scholar
• Jenkins , V. and Fallowfield , L. 2002 . Can communication skills training alter physicians' beliefs and behavior in clinics? . Journal of Clinical Oncology , 20 ( 3 ) : 765 – 769 .
   PubMed Web of Science ®Google Scholar
• Jones , A. and Sin , S. 2003 . Generic Skills in Accounting: Competencies for Students and Graduates, update , Frenchs Forest , NSW : Pearson Education Australia .
   Google Scholar
• Joyner , B. and Young , L. 2006 . Teaching medical students using role play: twelve tips for successful role plays . Medical Teacher , 28 ( 3 ) : 225 – 229 .
   PubMed Web of Science ®Google Scholar
• Kavanagh , M. and Drennan , L. 2008 . What skills and attributes does an accounting graduate need? Evidence from student perceptions and employer expectations . Accounting & Finance , 48 ( 2 ) : 279 – 300 .
   Web of Science ®Google Scholar
• Kelly , M. and Murphy , A. 2004 . An evaluation of the cost of designing, delivering and assessing an undergraduate communication skills module . Medical Teacher , 26 ( 7 ) : 610 – 614 .
   PubMed Web of Science ®Google Scholar
• Kember , D. and Leung , D. Y. P. 2005 . The influence of active learning experiences on the development of graduate capabilities . Studies in Higher Education , 30 ( 2 ) : 155 – 170 .
   Web of Science ®Google Scholar
• Kranacher , M. 2007 . The problem with communication . The CPA Journal , 77 ( 7 ) : 80
   Google Scholar
• Krause , M. J. 2007 . Assessing the ‘new information professional’ beyond college . The CPA Journal , 77 ( 9 ) : 68
   Google Scholar
• Kurtz , S. , Silverman , J. and Draper , J. 2005 . Teaching and Learning Communication Skills in Medicine , Oxon , , UK : Radcliffe Publishing .
   Google Scholar
• Lane , C. and Rollnick , S. 2007 . The use of simulated patients and role-play in communication skills training: a review of the literature to August 2005 . Patient Education and Counseling , 67 ( 1–2 ) : 13 – 20 .
   PubMed Web of Science ®Google Scholar
• Lepschy , A. 2008 . “ Communications training ” . In Handbook of Communication Competence , Edited by: Strohner , H. and Rickheit , G. 315 – 342 . Berlin : Walter de Gruyter .
   Google Scholar
• Losh , D. P. M. , Mauksch , L. B. M. , Arnold , R. W. M. , Maresca , T. M. M. , Storck , M. G. M. Maestas , R. R. M. 2005 . Teaching inpatient communication skills to medical students: an innovative strategy . Academic Medicine , 80 ( 2 ) : 118 – 124 .
   PubMed Web of Science ®Google Scholar
• Ludwig , C. 2002 . The value of interpersonal skills . Today's CPA , 29 ( 2 ) : 26
   Google Scholar
• Maguire , P. and Pitceathly , C. 2002 . Key communication skills and how to acquire them . British Medical Journal , 325 ( 7366 ) : 697 – 700 .
   PubMed Web of Science ®Google Scholar
• Makoul , G. , Krupat , E. and Chang , C. H. 2007 . Measuring patient views of physician communication skills: development and testing of the Communication Assessment Tool . Patient Education and Counseling , 67 ( 3 ) : 333 – 342 .
   PubMed Web of Science ®Google Scholar
• McCroskey , J. C. 1984 . “ The communication apprehension perspective ” . In Avoiding Communication: Shyness, Reticence and Communication Apprehension , Edited by: Daly , J. A. and McCroskey , J. C. 13 – 38 . Beverley Hills , CA : Sage Publications .
   Google Scholar
• McNeilly , K. and Barr , T. 2006 . I love my accountants—they're wonderful: understanding customer delight in the professional services arena . The Journal of Services Marketing , 20 ( 3 ) : 152 – 159 .
   Google Scholar
• Merino , B. D. 1981 . Are accountants stereotypes? . Journal of Accountancy , 151 ( 5 ) : 114
   Google Scholar
• Messmer , M. 2006 . Finding commonalities in difference . Strategic Finance , 88 ( 3 ) : 13
   Google Scholar
• Milne , M. J. and McConnell , P. J. 2001 . Problem-based learning: a pedagogy for using case material in accounting education . Accounting Education: an international journal , 10 ( 1 ) : 61 – 82 .
   Google Scholar
• Newble , D. 2004 . Techniques for measuring clinical competence: objective structured clinical examinations . Medical Education , 38 ( 2 ) : 199 – 203 .
   PubMed Web of Science ®Google Scholar
• Norcini , J. 2003 . Peer assessment of competence . Medical Education , 37 ( 6 ) : 539 – 543 .
   PubMed Web of Science ®Google Scholar
• Ogilvie , R. 2006 . Conversation comes easy . Charter , 77 ( 6 ) : 33 – 35 .
   Google Scholar
• Ong , L. M. L. , de Haes , J. , Hoos , A. M. and Lammes , F. B. 1995 . Doctor-patient communication: a review of the literature . Social Science & Medicine , 40 ( 7 ) : 903 – 918 .
   PubMed Web of Science ®Google Scholar
• Ramsey , P. , Wenrich , M. , Carline , J. , Inui , T. , Larson , E. and LoGerfo , J. 1993 . Use of peer ratings to evaluate physician performance . American Medical Association , 269 ( 13 ) : 1655 – 1660 .
   PubMed Web of Science ®Google Scholar
• Roter , D. , Larson , S. , Shinitzky , H. , Chernoff , R. , Serwint , J. R. Adamo , G. 2004 . Use of an innovative video feedback technique to enhance communication skills training . Medical Education , 38 ( 2 ) : 145 – 157 .
   PubMed Web of Science ®Google Scholar
• Ruchala , L. V. and Hill , J. W. 1994 . Reducing accounting students' oral communication apprehension: empirical evidence . Journal of Accounting Education , 12 ( 4 ) : 283 – 303 .
   Google Scholar
• Rumney , I. 2006 . A matter of linguistics . Charter , 77 ( 2 ) : 44 – 45 .
   Google Scholar
• Saxby , C. L. , Ehlen , C. R. and Koski , T. R. 2004 . Service quality in accounting firms: the relationship of service quality to client satisfaction and firm/client conflict . Journal of Business & Economics Research , 2 ( 11 ) : 75 – 87 .
   Google Scholar
• Schattner , A. , Rudin , D. and Jellin , N. 2004 . Good physicians from the perspective of their patients . BMC Health Services Research , 4 ( 26 ) : 1 – 6 . Available at http://www.biomedcentral.com/1472-6963/4/26 (accessed June 2010)
   PubMedGoogle Scholar
• Schouten , B. C. , Meeuwesen , L. , Tromp , F. and Harmsen , H. A. M. 2007 . Cultural diversity in patient participation: the influence of patients' characteristics and doctors' communicative behaviour . Patient Education and Counseling , 67 ( 1–2 ) : 214 – 223 .
   PubMed Web of Science ®Google Scholar
• Shilling , V. , Jenkins , V. and Fallowfield , L. 2003 . Factors affecting patient and clinician satisfaction with the clinical consultation: can communication skills training for clinicians improve satisfaction? . Psycho-Oncology , 12 ( 6 ) : 599 – 611 .
   PubMed Web of Science ®Google Scholar
• Sin , S. and Reid , A. 2005 . Developing generic skills in accounting: resourcing and reflecting on trans-disciplinary research and insights Paper presented at the Australian Association for Research Education Annual Conference, Paramatta, Sydney, 27 November – 1 December
   Google Scholar
• Skelton , J. R. 2005 . Everything you were afraid to ask about communication skills . The British Journal of General Practice , 55 ( 510 ) : 40
   PubMed Web of Science ®Google Scholar
• Smythe , M. and Nikolai , L. 2002 . A thematic analysis of oral communication concerns with implications for curriculum design . Journal of Accounting Education , 20 ( 3 ) : 163 – 181 .
   Google Scholar
• Spitzberg , B. H. and Cupach , W. 2002 . “ Interpersonal skills ” . In Handbook of Interpersonal Communication , Edited by: Knapp , M. L. and Daly , J. A. 564 – 612 . Thousand Oaks , CA : Sage .
   Google Scholar
• Spitzberg , B. H. and Dillard , J. P. 2002 . “ Social skills and communication ” . In Interpersonal Communication Research. Advances Through Meta-Analysis , Edited by: Allan , M. , Priess , R. , Gayle , B. and Burrell , N. 89 – 107 . Mahwah : Lawrence Erlbaum .
   Google Scholar
• Stein , T. , Frankel , R. M. and Krupat , E. 2005 . Enhancing clinician communication skills in a large healthcare organization: a longitudinal case study . Patient Education and Counseling , 58 ( 1 ) : 4 – 12 .
   PubMed Web of Science ®Google Scholar
• Stevens , A. , Hernandez , J. , Johnsen , K. , Dickerson , R. , Raij , A. Harrison , C. 2006 . The use of virtual patients to teach medical students history taking and communication skills . The American Journal of Surgery , 191 ( 6 ) : 806 – 811 .
   PubMed Web of Science ®Google Scholar
• Stowers , R. and White , G. 1999 . Connecting accounting and communication: a survey of public accounting firms . Business Communication Quarterly , 62 ( 2 ) : 23 – 40 .
   Google Scholar
• Štrbac , E. and Roodt , G. 2007 . Psychological attributes of successful trainee accountants . SA Journal of Industrial Psychology , 31 ( 1 ) : 9 – 17 .
   Google Scholar
• Switzer , P. 2006 . Out of Africa . Charter , 77 ( 9 ) : 28 – 30 .
   Google Scholar
• Tidwell , P. M. , Weekes , D. , Scott , M. , White , R. and Murphy , A. 2000 . Examining client/accountant relationships: rural versus urban consumer selection criteria . Journal of Professional Services Marketing , 20 ( 2 ) : 107 – 120 .
   Google Scholar
• Tindale , J. , Evans , E. , Cable , D. and Mead , S. 2005 . Are our accounting programs preparing graduates for professional accounting work? Paper presented at the Australian Association for Research in Education (AARE), Paramatta, Sydney, 27 November–1 December
   Google Scholar
• Trounson , A. 2009 . Study tour talks up accountancy . The Australian , 14 January, p. 25
   Google Scholar
• Walker , K. 2005 . In practice: soft skills—the rounded professional . Accountancy , 135 ( 1338 ) : 52
   Google Scholar
• Wensing , M. , Jung , H. , Mainz , J. , Olesen , F. and Grol , R. 1998 . Which aspects of general practice care are important for patients? A systematic literature review . Social Science & Medicine , 47 ( 10 ) : 1573 – 1588 .
   PubMed Web of Science ®Google Scholar