Exploring Trust in Media Brands Today: Definition, Dimensions and Cross-national Differences

References

• Anderson, S. P., & Jullien, B. (2015). The advertising-financed business model in two-sided media markets. In Handbook of media economics (pp. 41–90). North-Holland: Elsevier. doi:10.1016/b978-0-444-62721-6.00002-0
   Google Scholar
• Ariely, G. (2015). Trusting the press and political trust: A conditional relationship. Journal of Elections, Public Opinion and Parties, 25(3), 351–367. doi:10.1080/17457289.2014.997739
   Web of Science ®Google Scholar
• Baetzgen, A., & Tropp, J. (2015). How can brand-owned media be managed? Exploring the managerial success factors of the new interrelation between brands and media. International Journal on Media Management, 17(3), 135–155. doi:10.1080/14241277.2015.1088017
   Web of Science ®Google Scholar
• Bhagwat, A. A. (2022). Why social media platforms are not common carriers. SSRN Electronic Journal, 1. doi:10.2139/ssrn.4187338
   Google Scholar
• Bloor, M. (2001). Focus groups in social research. London, UK: SAGE.
   Google Scholar
• Bogner, A., & Menz, W. (2009). The theory-generating expert interview: Epistemological interest, forms of knowledge, interaction. In Interviewing Experts (pp. 43–80). London, UK: Palgrave Macmillan.
   Google Scholar
• Busser, J. A., & Shulga, L. V. (2019). Involvement in consumer-generated advertising. International Journal of Contemporary Hospitality Management, 31(4), 1763–1784. doi:10.1108/ijchm-10-2017-0685
   Web of Science ®Google Scholar
• Chan-Olmsted, S. (2011). Media branding in a changing world: Challenges and opportunities 2.0. International Journal on Media Management, 13(1), 3–19. doi:10.1080/14241277.2011.568305
   Google Scholar
• Chan-Olmsted, S., & Kim, J. H. (2022). Exploring the dimensions of media brand trust: A contemporary integrative approach. Journal of Media Business Studies, 20(1), 109–135. doi:10.1080/16522354.2022.2029129
   Web of Science ®Google Scholar
• Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. doi:10.1509/jmkg.65.2.81.18255
   Web of Science ®Google Scholar
• Chong, B., Yang, Z., & Wong, M. (2003). Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention. Proceedings of the 5th International Conference on Electronic Commerce – ICEC ’03. 10.1145/948005.948033
   Google Scholar
• Colombo, M. G., & Garrone, P. (1998). Common carriers’ entry into multimedia services. Information Economics and Policy, 10(1), 77–105. doi:10.1016/s0167-6245(97)00026-7
   Google Scholar
• Corbin, J., & Strauss, A. (2008). Strategies for qualitative data analysis. In Basics of qualitative research (3rd ed.): Techniques and procedures for developing grounded theory (pp. 65–86). Thousand Oaks, California, USA: SAGE Publications, Inc. doi:10.4135/9781452230153.n4
   Google Scholar
• Deacon, D. T. (2015). Common carrier essentialism and the emerging common law of internet regulation. Administrative Law Review, 67(1), 133–185. doi:10.2307/26424826
   Web of Science ®Google Scholar
• Delgado‐Ballester, E. (2004). Applicability of a brand trust scale across product categories. European Journal of Marketing, 38(5/6), 573–592. doi:10.1108/03090560410529222
   Google Scholar
• Delgado‐Ballester, E., & Luis Munuera‐Alemán, J. (2005). Does brand trust matter to brand equity? Journal of Product & Brand Management, 14(3), 187–196. doi:10.1108/10610420510601058
   Google Scholar
• Dellinger, A. B., & Leech, N. L. (2007). Toward a unified validation framework in mixed methods research. Journal of Mixed Methods Research, 1(4), 309–332. doi:10.1177/1558689807306147
   Web of Science ®Google Scholar
• Edgerly, S., & Vraga, E. K. (2017). News, entertainment, or both? Exploring audience perceptions of media genre in a hybrid media environment. Journalism, 20(6), 807–826. doi:10.1177/1464884917730709
   Web of Science ®Google Scholar
• Eisend, M., & Knoll, S. (2012). Transnational trust in advertising media. In Handbook of research on international advertising (pp. 439–454). Cheltham, UK: Edward Elgar Publishing.
   Google Scholar
• Enehasse, A., & Sağlam, M. (2020). The impact of digital media advertising on consumer behavior intention: The moderating role of brand trust. Journal of Marketing and Consumer Research, 68. doi:10.7176/jmcr/68-04
   Google Scholar
• Erdem, T., Swait, J., & Valenzuela, A. (2006). Brands as signals: A cross-country validation study. Journal of Marketing, 70(1), 34–49. doi:10.1509/jmkg.70.1.034.qxd
   Web of Science ®Google Scholar
• Fisher, C. (2016). The trouble with ‘trust’ in news media. Communication Research and Practice, 2(4), 451–465. doi:10.1080/22041451.2016.1261251
   Web of Science ®Google Scholar
• Fletcher, R., & Park, S. (2017). The impact of trust in the news media on online news consumption and participation. Digital Journalism, 5(10), 1281–1299. doi:10.1080/21670811.2017.1279979
   Web of Science ®Google Scholar
• Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–353. doi:10.1086/209515
   Web of Science ®Google Scholar
• Ganesan, S., & Hess, R. (1997). Dimensions and levels of trust: Implications for commitment to a relationship. Marketing Letters, 8(4), 439–448. doi:10.1023/A:1007955514781
   Google Scholar
• Gao, W., & Yang, Y. (2015). Chaining cyber-titans to neutrality: An updated common carrier approach to regulate platform service providers. Computer Law & Security Review, 31(3), 412–421. doi:10.1016/j.clsr.2015.03.003
   Web of Science ®Google Scholar
• Gurviez, P., & Korchia, M. (2003). Proposal for a Multidimensional brand trust scale. In 32nd EMAC Conference, Marketing: Responsible or Relevant, Glasgow, SCT, 438–452.
   Google Scholar
• Hegner, S. M., & Jevons, C. (2016). Brand trust: A cross-national validation in Germany, India, and South Africa. Journal of Product & Brand Management, 25(1), 58–68. doi:10.1108/jpbm-02-2015-0814
   Web of Science ®Google Scholar
• Henderson, J. M., Malcolm, G. L., & Schandl, C. (2009). Searching in the dark: Cognitive relevance drives attention in real-world scenes. Psychonomic Bulletin & Review, 16(5), 850–856. doi:10.3758/pbr.16.5.850
   PubMed Web of Science ®Google Scholar
• Hess, T. (2014). What is a media company? A reconceptualization for the online world. International Journal on Media Management, 16(1), 3–8. doi:10.1080/14241277.2014.906993
   Google Scholar
• Hodkinson, P. (2016). Media, culture and society: An introduction. London, UK: SAGE.
   Google Scholar
• Hoepfl, M. C. (1997). Choosing qualitative research: A primer for technology education researchers. Journal of Technology Education, 9(1), 47–63. doi:10.21061/jte.v9i1.a.4
   Google Scholar
• Holt, D. B. (2004). How brands become icons: The principles of cultural branding. Brighton, Massachusetts, USA: Harvard Business Press.
   Google Scholar
• Kalogeropoulos, A., Suiter, J., Udris, L., & Eisenegger, M. (2019). News media trust and news consumption: Factors related to trust in news in 35 countries. International Journal of Communication, 13, 3672–3693.
   Web of Science ®Google Scholar
• Kang, J., & Hustvedt, G. (2013). Building trust between consumers and corporations: The role of consumer perceptions of transparency and social responsibility. Journal of Business Ethics, 125(2), 253–265. doi:10.1007/s10551-013-1916-7
   Web of Science ®Google Scholar
• Kuckartz, U. (2014). Qualitative text analysis: A guide to methods, practice and using software. London, UK: SAGE.
   Google Scholar
• Kwon, E. S., King, K. W., Nyilasy, G., & Reid, L. N. (2018). Impact of media context on advertising memory. Journal of Advertising Research, 59(1), 99–128. doi:10.2501/jar-2018-016
   Web of Science ®Google Scholar
• Lister, J. H. (2001). The rights of common carriers and the decision whether to be a common carrier or a non-regulated communications provider. Federal Communication Law Journal, 53(1), 91–116.
   Google Scholar
• Liu-Thompkins, Y. (2019). A decade of online advertising research: What we learned and what we need to know. Journal of Advertising, 48(1), 1–13. doi:10.1080/00913367.2018.1556138
   Web of Science ®Google Scholar
• Li, F., Xu, L., Li, T., & Zhou, N. (2015). Brand trust in a cross-cultural context: Test for robustness of an alternative measurement model. Journal of Product & Brand Management, 24(5), 462–471. doi:10.1108/jpbm-10-2014-0735
   Web of Science ®Google Scholar
• Mal, C. I., Davies, G., & Diers-Lawson, A. (2018). Through the looking glass: The factors that influence consumer trust and distrust in brands. Psychology & Marketing, 35(12), 936–947. doi:10.1002/mar.21146
   Web of Science ®Google Scholar
• Malmelin, N., & Moisander, J. (2014). Brands and branding in media management—toward a research agenda. International Journal on Media Management, 16(1), 9–25. doi:10.1080/14241277.2014.898149
   Google Scholar
• Malmelin, N., & Villi, M. (2017). Media work in change: Understanding the role of media professionals in times of digital transformation and convergence. Sociology Compass, 11(7), e12494. doi:10.1111/soc4.12494
   Web of Science ®Google Scholar
• Malthouse, E. C., & Calder, B. J. (2018). From advertising to engagement. In The handbook of communication engagement (pp. 418–427). Hoboken, New Jersey, USA: Wiley Blackwell.
   Google Scholar
• Malthouse, E. C., Calder, B. J., & Tamhane, A. (2007). The effects of media context experiences on advertising effectiveness. Journal of Advertising, 36(3), 7–18. doi:10.2753/joa0091-3367360301
   Web of Science ®Google Scholar
• Meijnders, A., Midden, C., Olofsson, A., Öhman, S., Matthes, J., Bondarenko, O., … Rusanen, M. (2009). The role of similarity cues in the development of trustin sources of information about GM food. Risk Analysis, 29(8), 1116–1128. doi:10.1111/j.1539-6924.2009.01240.x
   PubMed Web of Science ®Google Scholar
• Moisander, J., Könkkölä, S., & Laine, P.-M. (2012). Consumer workers as immaterial labour in the converging media markets: Three value-creation practices. International Journal of Consumer Studies, 37(2), 222–227. doi:10.1111/j.1470-6431.2012.01107.x
   Web of Science ®Google Scholar
• Morgan, D., & Krueger, R. A. (1998). The focus group guidebook. Thousand Oaks, CA, USA: SAGE.
   Google Scholar
• Morse, J. M. (1991). Approaches to qualitative-quantitative methodological triangulation. Nursing Research, 40(2), 120–123. doi:10.1097/00006199-199103000-00014
   PubMed Web of Science ®Google Scholar
• Munuera-Aleman, J. L., Delgado-Ballester, E., & Yague-Guillen, M. J. (2003). Development and validation of a brand trust scale. International Journal of Market Research, 45(1), 1–18. doi:10.1177/147078530304500103
   Web of Science ®Google Scholar
• Nelson-Field, K. (2020). The attention economy and how media works: Simple truths for marketers. Singapore: Palgrave Macmillan.
   Google Scholar
• Ots, M., & Hartmann, B. J. (2015). Media brand cultures: Researching and theorizing how consumers engage in the social construction of media brands. In G. Siegert, K. Förster, S. M. Chan-Olmsted, & M. Ots (Eds.), Handbook of media branding (pp. 217–229). Cham, Switzerland: Springer International Publishing. doi:10.1007/978-3-319-18236-0_15
   Google Scholar
• Ozdemir, S., Zhang, S., Gupta, S., & Bebek, G. (2020). The effects of trust and peer influence on corporate brand—consumer relationships and consumer loyalty. Journal of Business Research, 117, 791–805. doi:10.1016/j.jbusres.2020.02.027
   Web of Science ®Google Scholar
• Paglieri, F., & Castelfranchi, C. (2014). Trust, relevance, and arguments. Argument & Computation, 5(2–3), 216–236. doi:10.1080/19462166.2014.899270
   Google Scholar
• Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70(4), 136–153. doi:10.1509/jmkg.70.4.136
   Web of Science ®Google Scholar
• Park, S., Fisher, C., Flew, T., & Dulleck, U. (2020). Global mistrust in news: The impact of social media on trust. International Journal on Media Management, 22(2), 83–96. doi:10.1080/14241277.2020.1799794
   Web of Science ®Google Scholar
• Potter, R. F., & Bolls, P. (2012). Psychophysiological measurement and meaning: Cognitive and emotional processing of media. Oxfordshire, UK: Routledge.
   Google Scholar
• Prior, M. (2005). News vs. entertainment: How increasing media choice widens gaps in political knowledge and turnout. American Journal of Political Science, 49(3), 577–592. doi:10.1111/j.1540-5907.2005.00143.x
   Web of Science ®Google Scholar
• Punj, G., & Moon, J. (2002). Positioning options for achieving brand association: A psychological categorization framework. Journal of Business Research, 55(4), 275–283. doi:10.1016/s0148-2963(00)00165-x
   Web of Science ®Google Scholar
• Punyatoya, P. (2019). Effects of cognitive and affective trust on online customer behavior. Marketing Intelligence & Planning, 37(1), 80–96. doi:10.1108/mip-02-2018-0058
   Web of Science ®Google Scholar
• Reeves, B., Yeykelis, L., & Cummings, J. J. (2015). The use of media in media psychology. Media Psychology, 19(1), 49–71. doi:10.1080/15213269.2015.1030083
   Web of Science ®Google Scholar
• Santoso, I., Konopka, R., Rosenstreich, D., & Wright, M. J. (2017). Conscious and nonconscious influences on consumer decisions. In ANZMAC Conference Proceedings, RMIT University, Melbourne, Australia.
   Google Scholar
• Schranz, M., Schneider, J., & Eisenegger, M. (2018). Media trust and media use. In K. Otto, & A. Köhler (Eds.), Trust in media and journalism (pp. 73–91). Wiesbaden, Germany: Springer Fachmedien Wiesbaden. doi:10.1007/978-3-658-20765-6_5
   Google Scholar
• Scolari, C. A. (2013). Media evolution: Emergence, dominance, survival, and extinction in the media ecology. International Journal of Communication, 7, 1418–1440.
   Web of Science ®Google Scholar
• Shahid, S., Paul, J., Gilal, F. G., & Ansari, S. (2022). The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores. Psychology & Marketing, 39(7), 1398–1412. doi:10.1002/mar.21661
   Web of Science ®Google Scholar
• Shrum, L. J. (2009). Media consumption and perceptions of social reality: Effects and underlying processes. In M. B. Oliver, A. A. Raney, & J. Bryant (Eds.), Media effects: Advances in theory and research (pp. 50–73). New York, USA: Routledge.
   Google Scholar
• Siegert, G. (2015). Market driven media brands: Supporting or faking high journalistic quality?. In G. Siegert, K. Förster, S. M. Chan-Olmsted, & M. Ots (Eds.), Handbook of media branding (pp. 355–371). Cham, Switzerland: Springer International Publishing. doi:10.1007/978-3-319-18236-0_24
   Google Scholar
• Speta, J. B. (2002). A common carrier approach to internet interconnection. Federal Communication Law Journal, 54(2), 225–280.
   Google Scholar
• Stacks, D. W., & Salwen, M. B. (2014). An integrated approach to communication theory and research. Routledge. doi:10.4324/9780203887011
   Google Scholar
• Stewart, D. W., & Shamdasani, P. N. (2014). Focus groups: Theory and practice. Thousand Oaks, California, USA: SAGE Publications, Incorporated.
   Google Scholar
• Strömbäck, J., Tsfati, Y., Boomgaarden, H., Damstra, A., Lindgren, E., Vliegenthart, R., & Lindholm, T. (2020). News media trust and its impact on media use: Toward a framework for future research. Annals of the International Communication Association, 44(2), 139–156. doi:10.1080/23808985.2020.1755338
   Google Scholar
• Sung, Y., & Kim, J. (2010). Effects of brand personality on brand trust and brand affect. Psychology & Marketing, 27(7), 639–661. doi:10.1002/mar.20349
   Web of Science ®Google Scholar
• Syed Alwi, S. F., & Kitchen, P. J. (2014). Projecting corporate brand image and behavioral response in business schools: Cognitive or affective brand attributes? Journal of Business Research, 67(11), 2324–2336. doi:10.1016/j.jbusres.2014.06.020
   Web of Science ®Google Scholar
• Tremolada, R. (2021). Common carriers and public utilities in the digital ecosystem: Unravelling the taxonomy on a quest for better regulation. Information & Communications Technology Law, 31(1), 35–80. doi:10.1080/13600834.2021.1928888
   Web of Science ®Google Scholar
• Tuškej, U., Golob, U., & Podnar, K. (2013). The role of consumer–brand identification in building brand relationships. Journal of Business Research, 66(1), 53–59. doi:10.1016/j.jbusres.2011.07.022
   Web of Science ®Google Scholar
• van Bezouw, M. J., Garyfallou, A., Oană, I.-E., & Rojon, S. (2019). A methodology for cross-national comparative focus group research: Illustrations from discussions about political protest. Quality & Quantity, 53(6), 2719–2739. doi:10.1007/s11135-019-00887-5
   PubMedGoogle Scholar
• Voci, D., Karmasin, M., Nölleke-Przybylski, P., Altmeppen, K.-D., Möller, J., & von Rimscha, M. B. (2019). What is a media company today? Rethinking theoretical and empirical definitions. Studies in Communication and Media, 8(1), 29–52. doi:10.5771/2192-4007-2019-1-29
   Google Scholar
• Volokh, E. (2021). Treating social media platforms like common carriers?. J. Free Speech L, 1, 377.
   Google Scholar
• Wilkinson, S. (1998). Focus group methodology: A review. International Journal of Social Research Methodology, 1(3), 181–203. doi:10.1080/13645579.1998.10846874
   Google Scholar
• Wottrich, V. M., Verlegh, P. W. J., & Smit, E. G. (2016). The role of customization, brand trust, and privacy concerns in advergaming. International Journal of Advertising, 36(1), 60–81. doi:10.1080/02650487.2016.1186951
   Web of Science ®Google Scholar
• Wu, C.-C., Huang, Y., & Hsu, C.-L. (2013). Benevolence trust: A key determinant of user continuance use of online social networks. Information Systems and E-Business Management, 12(2), 189–211. doi:10.1007/s10257-013-0216-1
   Web of Science ®Google Scholar
• Xie, Y., & Peng, S. (2009). How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness. Psychology & Marketing, 26(7), 572–589. doi:10.1002/mar.20289
   Web of Science ®Google Scholar
• Yoo, C. S. (2021). The first amendment, common carriers, and public accommodations: Net neutrality, digital platforms, and privacy. Journal of Free Speech Law, 2(1), 463–508.
   Google Scholar
• Yuana, I. A., & Sutarso, Y. (2021). The effect of transparency on brand loyalty. IPTEK Journal of Proceedings Series, 1(1), 282. doi:10.12962/j23546026.y2020i1.7859
   Google Scholar