Psychosocial safety climate for building restaurant employees’ meaning of work and resilience

References

• Adler, M. G., & Fagley, N. S. (2005). Appreciation: Individual differences in finding value and meaning as a unique predictor of subjective well‐being. Journal of Personality, 73(1), 79–114. doi:10.1111/j.1467-6494.2004.00305.x
   PubMed Web of Science ®Google Scholar
• Agarwal, P. (2021). Shattered but smiling: Human resource management and the wellbeing of hotel employees during COVID-19. International Journal of Hospitality Management, 93, 102765. doi:10.1016/j.ijhm.2020.102765
   PubMed Web of Science ®Google Scholar
• Aguiar-Quintana, T., Nguyen, T. H. H., Araujo-Cabrera, Y., & Sanabria-Díaz, J. M. (2021). Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management, 94, 102868. doi:10.1016/j.ijhm.2021.102868
   PubMed Web of Science ®Google Scholar
• Akgunduz, Y., Adan Gök, Ö., & Alkan, C. (2020). The effects of rewards and proactive personality on turnover intentions and meaning of work in hotel businesses. Tourism and Hospitality Research, 20(2), 170–183. doi:10.1177/1467358419841097
   Web of Science ®Google Scholar
• Akgunduz, Y., Alkan, C., & Gök, Ö. A. (2018). Perceived organizational support, employee creativity and proactive personality: The mediating effect of meaning of work. Journal of Hospitality and Tourism Management, 34, 105–114. doi:10.1016/j.jhtm.2018.01.004
   Web of Science ®Google Scholar
• Al-Hawari, M. A., Bani-Melhem, S., & Quratulain, S. (2020). Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience. Journal of Business and Psychology, 35(2), 223–240. doi:10.1007/s10869-019-09621-2
   Web of Science ®Google Scholar
• Arnoux-Nicolas, C., Sovet, L., Lhotellier, L., Di Fabio, A., & Bernaud, J. L. (2016). Perceived work conditions and turnover intentions: The mediating role of meaning of work. Frontiers in Psychology, 7(704), 704. doi:10.3389/fpsyg.2016.00704
   PubMedGoogle Scholar
• Bani-Melhem, S., Quratulain, S., & Al-Hawari, M. A. (2021). Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors. Journal of Hospitality Marketing & Management, 30(5), 611–629. doi:10.1080/19368623.2021.1860850
   Web of Science ®Google Scholar
• Baumeister, R. F. (1991). Meanings of life. New York: Guilford press.
   Google Scholar
• Blau, P. (1964). Exchange and Power in Social Life. New York: Wiley.
   Google Scholar
• Bono, G., Emmons, R. A., & McCullough, M. E. (2004). Gratitude in practice and the practice of gratitude. In: P. A. Linley, & S. Joseph (Eds.), Positive psychology in practice (pp. 464–481). Hoboken, NJ, US: John Wiley & Sons, Inc.
   Google Scholar
• Brickman, P., & Campbell, D. T. (1971). Hedonic relativism and planning the good society. In M. H. Appley (Ed.), Adaptation level theory: A symposium (pp. 287–305). New York: Academic Press.
   Google Scholar
• Britt, T. W., Adler, A. B., & Bartone, P. T. (2001). Deriving benefits from stressful events: The role of engagement in meaningful work and hardiness. Journal of Occupational Health Psychology, 6(1), 53–63. doi:10.1037//1076-8998.6.1.53
   PubMedGoogle Scholar
• Caniëls, M. C., & Baaten, S. M. (2019). How a learning-oriented organizational climate is linked to different proactive behaviors: The role of employee resilience. Social Indicators Research, 143(2), 561–577. doi:10.1007/s11205-018-1996-y
   Web of Science ®Google Scholar
• Centers for Disease Control and Prevention. (2020, October 20). COVID-19 employer information for hotels, resorts, and lodges. Retrieved from https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/hotel-employers.html.
   Google Scholar
• Connor, K. M., & Davidson, J. R. (2003). Development of a new resilience scale: The Connor‐Davidson resilience scale (CD‐RISC). Depression and Anxiety, 18(2), 76–82. doi:10.1002/da.10113
   PubMed Web of Science ®Google Scholar
• Coyle, I. R., Sleeman, S. D., & Adams, N. (1995). Safety climate. Journal of Safety Research, 26(4), 247–254. doi:10.1016/0022-4375(95)00020-Q
   Web of Science ®Google Scholar
• Dollard, M. F. (2012). Psychosocial safety climate: A lead indicator of workplace psychological health and engagement and a precursor to intervention success. In: C. Biron, M. KaranikaMurray & C. Cooper (Eds.), Improving organizational interventions for stress and well-being: Addressing process and context (pp. 103–127). London: Routledge.
   Google Scholar
• Dollard, M. F., & Bakker, A. B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579–599. doi:10.1348/096317909X470690
   Web of Science ®Google Scholar
• Dollard, M. F., Dormann, C., Tuckey, M. R., & Escartín, J. (2017). Psychosocial safety climate (PSC) and enacted PSC for workplace bullying and psychological health problem reduction. European Journal of Work and Organizational Psychology, 26(6), 844–857. doi:10.1080/1359432X.2017.1380626
   Web of Science ®Google Scholar
• Emmons, R. A., McCullough, M. E., & Tsang, J. A. (2003). The assessment of gratitude. In S. J. Lopez & C. R. Snyder (Eds.), Positive psychological assessment: A handbook of models and measures (pp. 327–341). Washington, D.C.: American Psychological Association.
   Google Scholar
• Fehr, R., Fulmer, A., Awtrey, E., & Miller, J. A. (2017). The grateful workplace: A multilevel model of gratitude in organizations. Academy of Management Review, 42(2), 361–381. doi:10.5465/amr.2014.0374
   Web of Science ®Google Scholar
• Festinger, L. (1957). A theory of cognitive dissonance (Vol. 2). USA: Stanford university press.
   Google Scholar
• Gan, K. H., & Kee, D. M. H. (2022). Psychosocial safety climate, work engagement and organizational commitment in Malaysian research universities: The mediating role of job resources. foresight, 24(6), 694–707. doi:10.1108/FS-01-2021-0019
   Web of Science ®Google Scholar
• Gössling, S., Scott, D., & Hall, C. M. (2021). Pandemics, tourism and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1–20. doi:10.1080/09669582.2020.1758708
   Web of Science ®Google Scholar
• Hackman, J. R., & Oldham, G. R. (1980). Work redesign. Reading, MA: Addison-Wesley
   Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). New Jersey: Pearson Prentice Hall.
   Google Scholar
• Hall, G. B., Dollard, M. F., & Coward, J. (2010). Psychosocial safety climate: Development of the PSC-12. International Journal of Stress Management, 17(4), 353–383. doi:10.1037/a0021320
   Web of Science ®Google Scholar
• Han, H., Back, K. J., & Barrett, B. (2010). A consumption emotion measurement development: A full-service restaurant setting. The Service Industries Journal, 30(2), 299–320. doi:10.1080/02642060802123400
   Web of Science ®Google Scholar
• Harpaz, I., & Fu, X. (2002). The structure of the meaning of work: A relative stability amidst change. Human Relations, 55(6), 639–667. doi:10.1177/0018726702556002
   Web of Science ®Google Scholar
• Harvard Business Review. (2020, May 1). How CEOs can support employee mental health in a crisis. Retrieved from https://hbr.org/2020/05/how-ceos-can-support-employee-mental-health-in-a-crisis.
   Google Scholar
• Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513–524. doi:10.1037//0003-066x.44.3.513
   PubMed Web of Science ®Google Scholar
• Hobfoll, S. E. (2011). Conservation of resource caravans and engaged settings. Journal of Occupational and Organizational Psychology, 84(1), 116–122. doi:10.1111/j.2044-8325.2010.02016.x
   Web of Science ®Google Scholar
• Huang, L., & Luthans, F. (2015). Toward better understanding of the learning goal orientation–creativity relationship: The role of positive psychological capital. Applied Psychology, 64(2), 444–472. doi:10.1111/apps.12028
   Web of Science ®Google Scholar
• Idris, M. A., Dollard, M. F., & Tuckey, M. R. (2015). Psychosocial safety climate as a management tool for employee engagement and performance: A multilevel analysis. International Journal of Stress Management, 22(2), 183–206. doi:10.1037/a0038986
   Web of Science ®Google Scholar
• Im, J., Kim, H., & Miao, L. (2021). CEO letters: Hospitality corporate narratives during the COVID-19 pandemic. International Journal of Hospitality Management, 92, 102701. doi:10.1016/j.ijhm.2020.102701
   PubMed Web of Science ®Google Scholar
• Jang, H. S. (2001). Difference of life purpose according to job satisfaction and meaning of work. J Student Guidance Research, 33(1), 137–158.
   Google Scholar
• Jung, H. S., & Yoon, H. H. (2016). What does work meaning to hospitality employees? The effects of meaningful work on employees’ organizational commitment: The mediating role of job engagement. International Journal of Hospitality Management, 53, 59–68. doi:10.1016/j.ijhm.2015.12.004
   Web of Science ®Google Scholar
• Kaplan, S., Bradley-Geist, J. C., Ahmad, A., Anderson, A., Hargrove, A. K., & Lindsey, A. (2014). A test of two positive psychology interventions to increase employee well-being. Journal of Business and Psychology, 29(3), 367–380. doi:10.1007/s10869-013-9319-4
   Web of Science ®Google Scholar
• Kim, H., & Qu, H. (2020). The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behavior. International Journal of Contemporary Hospitality Management, 32(2), 644–664. doi:10.1108/IJCHM-04-2019-0373
   Web of Science ®Google Scholar
• Kuntz, J., Connell, P., & Näswall, K. (2017). Workplace resources and employee resilience: The role of regulatory profiles. Career Development International, 22(4), 419–435. doi:10.1108/CDI-11-2016-0208
   Web of Science ®Google Scholar
• Lashley, C. (2012). Empowerment: HR strategies for service excellence. London: Routledge.
   Google Scholar
• Lawrie, E. J., Tuckey, M. R., & Dollard, M. F. (2018). Job design for mindful work: The boosting effect of psychosocial safety climate. Journal of Occupational Health Psychology, 23(4), 483–495. doi:10.1037/ocp0000102
   PubMed Web of Science ®Google Scholar
• Lepisto, D. A., & Pratt, M. G. (2017). Meaningful work as realization and justification: Toward a dual conceptualization. Organizational Psychology Review, 7(2), 99–121. doi:10.1177/2041386616630039
   Web of Science ®Google Scholar
• Lin, P. M., Au, W. C., Leung, V. T., & Peng, K. L. (2020). Exploring the meaning of work within the sharing economy: A case of food-delivery workers. International Journal of Hospitality Management, 91, 102686. doi:10.1016/j.ijhm.2020.102686
   Web of Science ®Google Scholar
• Lombardi, S., e Cunha, M. P., & Giustiniano, L. (2021). Improvising resilience: The unfolding of resilient leadership in COVID-19 times. International Journal of Hospitality Management, 95, 102904. doi:10.1016/j.ijhm.2021.102904
   PubMed Web of Science ®Google Scholar
• Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541–572. doi:10.1111/j.1744-6570.2007.00083.x
   Web of Science ®Google Scholar
• Madsen, P. M., & Desai, V. (2010). Failing to learn? The effects of failure and success on organizational learning in the global orbital launch vehicle industry. Academy of Management Journal, 53(3), 451–476. doi:10.5465/amj.2010.51467631
   Web of Science ®Google Scholar
• Mansour, S., Nogues, S., & Tremblay, D. G. (2022). Psychosocial safety climate as a mediator between high-performance work practices and service recovery performance: An international study in the airline industry. The International Journal of Human Resource Management, 33(21), 4215–4250. doi:10.1080/09585192.2021.1949373
   Web of Science ®Google Scholar
• Martin, A., Karanika‐Murray, M., Biron, C., & Sanderson, K. (2016). The psychosocial work environment, employee mental health and organizational interventions: Improving research and practice by taking a multilevel approach. Stress and Health : Journal of the International Society for the Investigation of Stress, 32(3), 201–215. doi:10.1002/smi.2593
   PubMed Web of Science ®Google Scholar
• McCullough, M. E., Emmons, R. A., & Tsang, J. A. (2002). The grateful disposition: A conceptual and empirical topography. Journal of Personality and Social Psychology, 82(1), 112–127. doi:10.1037//0022-3514.82.1.112
   PubMed Web of Science ®Google Scholar
• McCullough, M. E., Kilpatrick, S. D., Emmons, R. A., & Larson, D. B. (2001). Is gratitude a moral affect? Psychological Bulletin, 127(2), 249–266. doi:10.1037/0033-2909.127.2.249
   PubMed Web of Science ®Google Scholar
• Meneghel, I., Borgogni, L., Miraglia, M., Salanova, M., & Martinez, I. M. (2016). From social context and resilience to performance through job satisfaction: A multilevel study over time. Human Relations, 69(11), 2047–2067. doi:10.1177/0018726716631808
   Web of Science ®Google Scholar
• Morin, E. M., & Dassa, C. (2006). Characteristics of a meaningful work. Montréal, QC: HEC.
   Google Scholar
• Nandkeolyar, A. K., Shaffer, J. A., Li, A., Ekkirala, S., & Bagger, J. (2014). Surviving an abusive supervisor: The joint roles of conscientiousness and coping strategies. The Journal of Applied Psychology, 99(1), 138–150. doi:10.1037/a0034262
   PubMed Web of Science ®Google Scholar
• Näswall, K., Malinen, S., Kuntz, J., & Hodliffe, M. (2019). Employee resilience: Development and validation of a measure. Journal of Managerial Psychology, 34(5), 353–367. doi:10.1108/JMP-02-2018-0102
   Web of Science ®Google Scholar
• O’Leary, K., & Dockray, S. (2015). The effects of two novel gratitude and mindfulness interventions on well-being. Journal of Alternative and Complementary Medicine (New York, N.Y.), 21(4), 243–245. doi:10.1089/acm.2014.0119
   PubMed Web of Science ®Google Scholar
• Ojo, A. O., Fawehinmi, O., & Yusliza, M. Y. (2021). Examining the predictors of resilience and work engagement during the COVID-19 pandemic. Sustainability, 13(5), 2902. doi:10.3390/su13052902
   Web of Science ®Google Scholar
• Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. doi:10.1177/014920638601200408
   Web of Science ®Google Scholar
• Pratt, M. G., & Ashforth, B. E. (2003). Fostering meaningfulness in working and at work: An identity perspective. In: K. Cameron, J. E. Dutton, & R. E. Quinn (Eds.), Positive organizational scholarship (pp. 309–327). San Francisco: Berrett-Koehler.
   Google Scholar
• Rak, C. F., & Patterson, L. E. (1996). Promoting resilience in at‐risk children. Journal of Counseling & Development, 74(4), 368–373. doi:10.1002/j.1556-6676.1996.tb01881.x
   Web of Science ®Google Scholar
• Rash, J. A., Matsuba, M. K., & Prkachin, K. M. (2011). Gratitude and well‐being: Who benefits the most from a gratitude intervention? Applied Psychology: Health and Well-Being, 3(3), 350–369. doi:10.1111/j.1758-0854.2011.01058.x
   Web of Science ®Google Scholar
• Reichers, A. E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. Organizational Climate and Culture, 1, 5–39.
   Google Scholar
• Rosso, B. D., Dekas, K. H., & Wrzesniewski, A. (2010). On the meaning of work: A theoretical integration and review. Research in Organizational Behavior, 30, 91–127. doi:10.1016/j.riob.2010.09.001
   Web of Science ®Google Scholar
• Sawyer, K. B., Thoroughgood, C. N., Stillwell, E. E., Duffy, M. K., Scott, K. L., & Adair, E. A. (2022). Being present and thankful: A multi-study investigation of mindfulness, gratitude, and employee helping behavior. The Journal of Applied Psychology, 107(2), 240–262. doi:10.1037/apl0000903
   PubMed Web of Science ®Google Scholar
• Schein, E. H. (2000). Sense and nonsense about culture and climate. In N. M. Ashkanasy, C. P. M. Wilderom, & M. F. Peterson (Eds.), Handbook of organizational culture & climate (pp. XXIII–XXXXX). Thousand Oaks, CA: Sage.
   Google Scholar
• Seligman, M. E., Steen, T. A., Park, N., & Peterson, C. (2005). Positive psychology progress: Empirical validation of interventions. The American Psychologist, 60(5), 410–421. doi:10.1037/0003-066X.60.5.410
   PubMed Web of Science ®Google Scholar
• Shin, J., Taylor, M. S., & Seo, M. G. (2012). Resources for change: The relationships of organizational inducements and psychological resilience to employees’ attitudes and behaviors toward organizational change. Academy of Management Journal, 55(3), 727–748. doi:10.5465/amj.2010.0325
   Web of Science ®Google Scholar
• Shoss, M. K., Jiang, L., & Probst, T. M. (2018). Bending without breaking: A two-study examination of employee resilience in the face of job insecurity. Journal of Occupational Health Psychology, 23(1), 112–126. doi:10.1037/ocp0000060
   PubMed Web of Science ®Google Scholar
• Siami, S., Martin, A., Gorji, M., & Grimmer, M. (2022). How discretionary behaviors promote customer engagement: The role of psychosocial safety climate and psychological capital. Journal of Management & Organization, 28(2), 379–397. doi:10.1017/jmo.2020.29
   Web of Science ®Google Scholar
• Silva, S., Lima, M. L., & Baptista, C. (2004). OSCI: An organisational and safety climate inventory. Safety Science, 42(3), 205–220. doi:10.1016/S0925-7535(03)00043-2
   Web of Science ®Google Scholar
• Sönmez, S., Apostolopoulos, Y., Lemke, M. K., & Hsieh, Y. C. J. (2020). Understanding the effects of COVID-19 on the health and safety of immigrant hospitality workers in the United States. Tourism Management Perspectives, 35, 100717. doi:10.1016/j.tmp.2020.100717
   PubMed Web of Science ®Google Scholar
• Southwick, S. M., Bonanno, G. A., Masten, A. S., Panter-Brick, C., & Yehuda, R. (2014). Resilience definitions, theory, and challenges: Interdisciplinary perspectives. European Journal of Psychotraumatology, 5(1), 25338. doi:10.3402/ejpt.v5.25338
   PubMed Web of Science ®Google Scholar
• Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38(5), 1442–1465. doi:10.2307/256865
   Web of Science ®Google Scholar
• Steger, M. F. (2012). Making meaning in life. Psychological Inquiry, 23(4), 381–385. doi:10.1080/1047840X.2012.720832
   Web of Science ®Google Scholar
• Teoh, K. B., Gan, K. H., & Seow, X. T. (2021). The psychosocial safety climate and burnout among Penang hoteliers. In Proceedings of the Phuket International Tourism Conference (pp. 96–108). Phuket, Thailand: Phuket Rajabhat University.
   Google Scholar
• Toepfer, S. M., Cichy, K., & Peters, P. (2012). Letters of gratitude: Further evidence for author benefits. Journal of Happiness Studies, 13(1), 187–201. doi:10.1007/s10902-011-9257-7
   Web of Science ®Google Scholar
• Tolay, E., Surgevil, O., & Topoyan, M. (2012). Impact of structural and psychological empowerment on affective commitment and job satisfaction in academic work settings. Ege Academic Review, 12(4), 449–466.
   Google Scholar
• Tonkin, K., Malinen, S., Näswall, K., & Kuntz, J. C. (2018). Building employee resilience through wellbeing in organizations. Human Resource Development Quarterly, 29(2), 107–124. doi:10.1002/hrdq.21306
   Web of Science ®Google Scholar
• Van Dyck, C., Frese, M., Baer, M., & Sonnentag, S. (2005). Organizational error management culture and its impact on performance: A two-study replication. The Journal of Applied Psychology, 90(6), 1228–1240. doi:10.1037/0021-9010.90.6.1228
   PubMed Web of Science ®Google Scholar
• Wanberg, C. R., & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. The Journal of Applied Psychology, 85(1), 132–142. doi:10.1037/0021-9010.85.1.132
   PubMed Web of Science ®Google Scholar
• Wang, G., & Lee, P. D. (2009). Psychological empowerment and job satisfaction: An analysis of interactive effects. Group & Organization Management, 34(3), 271–296. doi:10.1177/1059601108330089
   Web of Science ®Google Scholar
• Wang, X., Guchait, P., & Pasamehmetoglu, A. (2020). Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance. International Journal of Hospitality Management, 89, 102592. doi:10.1016/j.ijhm.2020.102592
   Web of Science ®Google Scholar
• Watkins, P. C. (2004). Gratitude and subjective well-being. In R. A. Emmons & M. E. McCullough (Eds.), The psychology of gratitude (pp. 167–192). New York: Oxford University Press.
   Google Scholar
• Wood, A. M., Froh, J. J., & Geraghty, A. W. (2010). Gratitude and well-being: A review and theoretical integration. Clinical Psychology Review, 30(7), 890–905. doi:10.1016/j.cpr.2010.03.005
   PubMed Web of Science ®Google Scholar
• Wrzesniewski, A. (2003). Finding positive meaning in work. In K. S. Cameron, J. E. Dutton, & R. E. Quinn (Eds.), Positive organizational scholarship (pp. 296–308). San Francisco: Berrett-Koehler Publishers, Inc.
   Google Scholar
• Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. Journal of Management, 33(5), 774–800. doi:10.1177/0149206307305562
   Web of Science ®Google Scholar
• Zohar, D. (1980). Safety climate in industrial organizations: Theoretical and applied implications. The Journal of Applied Psychology, 65(1), 96–102. doi:10.1037/0021-9010.65.1.96
   PubMed Web of Science ®Google Scholar
• Zohar, D., & Luria, G. (2005). A multilevel model of safety climate: Cross-level relationships between organization and group-level climates. The Journal of Applied Psychology, 90(4), 616–628. doi:10.1037/0021-9010.90.4.616
   PubMed Web of Science ®Google Scholar