Tackling the hospitality industry’s contentious issue of employee retention: A close look into the influence of staff training

References

• Al-Ababneh, M. M. (2020). Linking ontology, epistemology and research methodology. Science & Philosophy, 8(1), 75–91.
   Google Scholar
• Alhmoud, A., & Rjoub, H. (2020). Does generation moderate the effect of total rewards on employee retention? Evidence from Jordan. SAGE Open, 10(3), 215824402095703. 2158244020957039. doi:10.1177/2158244020957039
   Web of Science ®Google Scholar
• Ali, S., Shahzad, F., Hussain, I., Yongjian, P., Khan, M. M., & Iqbal, Z. (2022). The outcomes of organizational cronyism: A social exchange theory perspective. Frontiers in Psychology, 13, 805262. doi:10.3389/fpsyg.2022.805262
   PubMed Web of Science ®Google Scholar
• Amrik, K. (2014). Emergence of Training program in small scale hotels in Punyab region of India. Research Journal of Human Resource, 2(1), 2–12.
   Google Scholar
• Babagbale, E. (2020). Employees’ perceptions of the effects of green training and practices on hotel sustainability in Ilorin, Nigeria. African Journal of Hospitality and Tourism Management, 2(1), 46–60. doi:10.47963/ajthm.v2i1.146
   Google Scholar
• Blackman, A. L., DiGennaro Reed, F. D., Erath, T. G., & Henley, A. J. (2023). A survey of staff training and performance management practices: An update. Behavior Analysis in Practice, 16(3), 731–744. doi:10.1007/s40617-022-00762-0
   PubMed Web of Science ®Google Scholar
• Blomme, R.J., Van Rheede, A., & Tromp, D.M. (2010). The use of the psychological contract to explain turnover intentions in the hospitality industry: a research study on the impact of gender on the turnover intentions of highly educated employees. The International Journal of Human Resource Management, 21(1), 144–162. doi:10.1080/09585190903466954.
   Web of Science ®Google Scholar
• Book, L., Gatling, A., & Kim, J. (. (2019). The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 18(3), 368–393. doi:10.1080/15332845.2019.1599787
   Google Scholar
• Brixiová, Z., Kangoye, T., & Said, M. (2020). Training, human capital, and gender gaps in entrepreneurial performance. Economic Modelling, 85, 367–380. doi:10.1016/j.econmod.2019.11.006
   Web of Science ®Google Scholar
• Chang, W., & Busser, J. A. (2020). Hospitality career retention: The role of contextual factors and thriving at work. International Journal of Contemporary Hospitality Management, 32(1), 193–211. doi:10.1108/IJCHM-10-2018-0831
   Web of Science ®Google Scholar
• Chen, M. (2014, January). The effect of training on employee retention. In 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14) (pp. 356–359). China: Atlantis Press. doi:10.2991/gecss-14.2014.90
   Google Scholar
• Chiang, C., Back, K., & Canter, D. D. (2005). The impact of employee training on job satisfaction and intention to stay in the hotel industry. Journal of Human Resources in Hospitality & Tourism, 4(2), 99–118. doi:10.1300/J171v04n02_06
   Google Scholar
• Chukwuemeka, O., & Endurance, G. W. (2022). Impact of training and development on employees’ performance in Epenal Group Ltd. International Journal on Integrated Education, 5(5), 281–293.
   Google Scholar
• Davidson, C. G. M., Timo, N., & Wang, Y. (2010). How much does labour turnover cost? A case study of Australian four and five star Hotels. International Journal of Contemporary Hospitality Management, 22(4), 451–466. doi:10.1108/09596111011042686
   Web of Science ®Google Scholar
• Davidson, M. C. G., & Wang, Y. (2011). Hotel human resource managers views on turnover and skill shortages. Journal of Human Resources in Hospitality & Tourism, 10(3), 235–253. doi:10.1080/15332845.2011.555731
   Google Scholar
• Elsafty, A., & Oraby, M. (2022). The impact of training on employee retention: an empirical research on the private sector in Egypt. International Journal of Business and Management, 17(5), 58–74. doi:10.5539/ijbm.v17n5p58
   Google Scholar
• Enslin, C., & Schulz, D. (2015). Effects of mentoring on perceived career development, retention, and advancement in organizations. The Exchange, 4(1), 22–32.
   Google Scholar
• Erasmus, B. J., Loedoff, P. V. Z., Mda, T. V., & Nel, P. S. (2010). Managing training and development in South Africa (5th ed.). Cape town: Oxford University Press Southern Africa.
   Google Scholar
• Frye, W. D., Kang, S., Huh, C., & Lee, M. J. M. (2020). What factors influence Generation Y’s employee retention in the hospitality industry?: An internal marketing approach. International Journal of Hospitality Management, 85, 102352. doi:10.1016/j.ijhm.2019.102352
   Web of Science ®Google Scholar
• Gan, J. L., & Yusof, H. M. (2019). The relationship between training and employees’ retention: A review paper. International Journal of Entrepreneurship and Management Practices, 2(5), 16–24.
   Google Scholar
• Guan, X., & Frenkel, S. (2019). How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms. Personnel Review, 48(1), 163–183. doi:10.1108/PR-05-2017-0141
   Web of Science ®Google Scholar
• Gupta, A., & Gupta, N. (2022). Research methodology. London: SBPD Publications.
   Google Scholar
• Hassan, W., Razi, A., & Jaffir, R. (2013). The effect of training on employee retention. Global Journal of Management and Business Research, 13(A6), 17–20. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/969.
   Google Scholar
• Haven-Tang, C., & Jones, E. (2006). Learning provision, the labour market and skills needs of the tourism and related sectors in Wales. Journal of Human Resources in Hospitality & Tourism, 5(2), 13–35. doi:10.1300/J171v05n02_02
   Google Scholar
• Huang, Y., & Lin, C. (2010). Management trainee core competencies in the hospitality industry: differences between managers and scholars. Journal of Human Resources in Hospitality & Tourism, 10(1), 1–13. doi:10.1080/15332845.2010.500166
   Google Scholar
• Huang, C., Wu, K., & Zhang, Y. (2019). Understanding precedents for frontline employee turnover in luxury hotels: Emotional intelligence as a unifying factor. Journal of Human Resources in Hospitality & Tourism, 18(1), 26–46. doi:10.1080/15332845.2019.1526504
   Google Scholar
• Joan, H. (2012). Creating a hospitality leadership development training program for a Country Club (Unpublished Masters Degree). University of Nevada, Las Vegas. [Online]. Available from: http://ir.digitalscholarship.unlv.edu. Accessed 01 September 2012.
   Google Scholar
• Ju, B., & Li, J. (2019). Exploring the impact of training, job tenure, and education-job and skills-job matches on employee turnover intention. European Journal of Training and Development, 43(3/4), 214–231. doi:10.1108/EJTD-05-2018-0045
   Web of Science ®Google Scholar
• Kamunya, M., & Nzulwa, J. (2020). Influence of coaching on employee retention in commercial banks in Kenya. Human Resource and Leadership Journal, 5(1), 29–50. doi:10.47941/hrlj.455
   Google Scholar
• Kim, J., Milliman, J., & Lucas, A. (2020). Effects of CSR on employee retention via identification and quality-of-work-life. International Journal of Contemporary Hospitality Management, 32(3), 1163–1179. doi:10.1108/IJCHM-06-2019-0573
   Web of Science ®Google Scholar
• Lee, P. C., & Bugler, M. R. (2017). Training practices in the Hong Kong hotel industry: Managerial and executive perspectives. Journal of Human Resources in Hospitality & Tourism, 16(1), 88–107. doi:10.1080/15332845.2016.1202066
   Google Scholar
• Marano, K. E., Vladescu, J. C., Reeve, K. F., Sidener, T. M., & Cox, D. J. (2020). A review of the literature on staff training strategies that minimize trainer involvement. Behavioral Interventions, 35(4), 604–641. doi:10.1002/bin.1727
   Web of Science ®Google Scholar
• March, J. G., & Simon, H. A. (1958). Organisation (1st ed.). New York: Wiley.
   Google Scholar
• Mattox, J. R., II,., & Jinkerson, D. L. (2005). Using survival analysis to demonstrate the effects of training on employee retention. Evaluation and Program Planning, 28(4), 423–430. doi:10.1016/j.evalprogplan.2005.07.006
   Web of Science ®Google Scholar
• Matzler, K., & Renzl, B. (2006). The relationship between interpersonal trust, employee satisfaction, and employee loyalty. Total Quality Management & Business Excellence, 17(10), 1261–1271. doi:10.1080/1478336060075365
   Web of Science ®Google Scholar
• Meira, J. V. D. S., & Hancer, M. (2021). Using the social exchange theory to explore the employee-organization relationship in the hospitality industry. International Journal of Contemporary Hospitality Management, 33(2), 670–692. doi:10.1108/IJCHM-06-2020-0538
   Web of Science ®Google Scholar
• Mensah, C., Baah, N. G., Nutsugbodo, R. Y., & Ankor, A. (2023). Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana. Journal of Human Resources in Hospitality & Tourism, 22(3), 396–416. doi:10.1080/15332845.2023.2180728
   Google Scholar
• Morozov, M., & Morozova, N. (2020). Innovative staff training strategies for the tourism and hospitality industry. In 5th International Conference on Economics, Management, Law and Education (EMLE 2019) (pp. 393–396). Russia: Atlantis Press.
   Google Scholar
• Mukherjee, S. P. (2019). A guide to research methodology: An overview of research problems, tasks and methods. USA: CRC Press.
   Google Scholar
• Nkosi, S. M. (2015). Effects of training on employee commitment, retention and performance: A case study of a Local Municipality in South Africa. European Journal of Business and Management, 7(15), 104–108.
   Google Scholar
• Nnenna, E. U., & Wilfred, I. U. (2013). Effects of poor training and development on the work performance of the fast food employees in Cape Town. Mediterranean Journal of Social Sciences, 4(14), 571–579.
   Google Scholar
• Noe, R. A. (2007). Employee training and development. 3rd Edition. New York: The McGraw-Hill Companies, Inc.
   Google Scholar
• Ohunakin, F., Adeniji, A. A., Oludayo, O. A., Osibanjo, A. O., & Oduyoye, O. O. (2019). Employees’ retention in Nigeria’s hospitality industry: The role of transformational leadership style and job satisfaction. Journal of Human Resources in Hospitality & Tourism, 18(4), 441–470. doi:10.1080/15332845.2019.1626795
   Google Scholar
• Olimovich, D. I., Temirkulovich, U. J., & Bakhodirovna, M. M. (2020). Mechanisms of improving staff training. Academy, 2(53), 20–21.
   Google Scholar
• Omoikhudu, J. (2017). The impact of training and development on employee retention in the retail sector, an examination of the role of coaching in a leading retailer in Dublin, Republic of Ireland. A case study of Mark and Spencer’s Store Dublin (Doctoral dissertation). National College of Ireland, Dublin.
   Google Scholar
• Ondieki, E. B., & Kung’u, K. (2013). Hospitality employment: policies and practices in hotels in Kenya. Journal of Tourism and Hospitality Management, 1(1), 32-37.
   Google Scholar
• Onyango, J., & Wanyoike, D. M. (2020). Effects of training on employee performance: A survey of health workers in Siaya County, Kenya. Kenya: Expanding Horizons.
   Google Scholar
• Pandey, P., & Pandey, M. M. (2021). Research methodology tools and techniques. Romania: Bridge Center.
   Google Scholar
• Patel, M., & Patel, N. (2019). Exploring research methodology. International Journal of Research and Review, 6(3), 48–55.
   Google Scholar
• Prasetyo, I., Aliyyah, N., Rusdiyanto, R., Tjaraka, H., Kalbuana, N., & Alam, A. S. (2021). Vocational training has an influence on employee career development: A case study Indonesia. Academy of Strategic Management Journal, 20(2), 1–14.
   Google Scholar
• Rahayu, M., Rasid, F., & Tannady, H. (2019). The effect of career training and development on job satisfaction and its implications for the organizational commitment of regional secretariat (SETDA) employees of Jambi provincial government. International Review of Management and Marketing, 9(1), 79.
   Google Scholar
• Seeram, E. (2019). An overview of correlational research. Radiologic Technology, 91(2), 176–179.
   PubMed Web of Science ®Google Scholar
• Self, T. T., & Gordon, S. (2019). The impact of co-worker support and organizational embeddedness on turnover intention among restaurant employees. Journal of Human Resources in Hospitality & Tourism, 18(3), 394–423. doi:10.1080/15332845.2019.1599789
   Google Scholar
• Sobaih, A. E. E. (2011). Half job—Half training? Management perceptions of part-time employee training in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 10(4), 400–420. doi:10.1080/15332845.2011.588563
   Google Scholar
• Stafford, L., & Kuiper, K. (2021). Social exchange theories: Calculating the rewards and costs of personal relationships. In Engaging theories in interpersonal communication (pp. 379–390. United Kingdom: Routledge.
   Google Scholar
• Stergiou, D. P. (2022). Social exchange theory. In Encyclopedia of tourism management and marketing (pp. 145–148). United Kingdom: Edward Elgar Publishing.
   Google Scholar
• Subodh, S. B. (2021). A study of employee development and training in private industry in India. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(11), 668–671.
   Google Scholar
• Thomas, C. G. (2021). Research methodology and scientific writing. Thrissur: Springer.
   Google Scholar
• Tsagkanou, M., & Polychroniou, P. (2023). The relationship between work–family conflict, job satisfaction and mentoring in the hotel industry in Greece: The role of gender and working environment. Journal of Human Resources in Hospitality & Tourism, 22(3), 372–395. doi:10.1080/15332845.2023.2180726
   Google Scholar
• Tsagkanou, A., Polychroniou, P., & Vasilagkos, T. (2022). The impact of mentoring on work-family balance and job satisfaction in the hotel industry in Greece: The mediating role of working environment and flexibility. Journal of Human Resources in Hospitality & Tourism, 21(4), 572–592. SASHA MUNASHE MAJARI. doi:10.1080/15332845.2022.2106617
   Google Scholar
• Wallenburg, C. M., & Handfield, R. (2022). Social exchange theory. In Handbook of theories for purchasing, supply chain and management research (pp. 267–282). United Kingdom: Edward Elgar Publishing.
   Google Scholar
• Waqanimaravu, M., & Arasanmi, C. N. (2020). Employee training and service quality in the hospitality industry. Journal of Foodservice Business Research, 23(3), 216–227. doi:10.1080/15378020.2020.1724850
   Google Scholar
• Weerakit, N., & Beeton, R. J. S. (2018). Leadership competencies for hospitality management staff in Thailand. Journal of Human Resources in Hospitality & Tourism, 17(3), 314–339. doi:10.1080/15332845.2017.1406277
   Google Scholar
• Wilborn, L. R., & Weaver, P. A. (2002). Diversity management training initiatives. Journal of Human Resources in Hospitality & Tourism, 1(4), 79–96. doi:10.1300/J171v01n04_06
   Google Scholar
• Wilton, N. (2013). Human resources management (2nd ed.). New Delphi: SAGE.
   Google Scholar
• Yam, L., Raybould, M., & Gordon, R. (2018). Employment stability and retention in the hospitality industry: Exploring the role of job embeddedness. Journal of Human Resources in Hospitality & Tourism, 17(4), 445–464. doi:10.1080/15332845.2018.1449560
   Google Scholar
• Yusliza, M. Y., Noor Faezah, J., Ali, N. A., Mohamad Noor, N. M., Ramayah, T., Tanveer, M. I., & Fawehinmi, O. (2021). Effects of supportive work environment on employee retention: The mediating role of person–organisation fit. Industrial and Commercial Training, 53(3), 201–216. doi:10.1108/ICT-12-2019-0111
   Web of Science ®Google Scholar