234
Views
0
CrossRef citations to date
0
Altmetric
Research Letter

Transformational leadership and frontline managers work engagement, innovative work behavior, organizational citizenship behavior, and employee sustainability in the hotel industry in Pakistan

, , &

References

  • Abas, N. I., Sawitri, H. S. R., & Puspawati, D. (2019). Transformational leadership, job performance, and organizational citizenship behavior: Mediating role of work engagement. Sriwijaya International Journal of Dynamic Economics and Business, 2(4), 363–376. doi:10.29259/sijdeb.v2i4.363-376
  • Afsar, B., & Umrani, W. A. (2019). Transformational leadership and innovative work behavior: The role of motivation to learn, task complexity and innovation climate. European Journal of Innovation Management, 23(3), 402–428. doi:10.1108/EJIM-12-2018-0257
  • Afsar, B., Badir, Y. F., & Saeed, B. B. (2014). Transformational leadership and innovative work behavior. Industrial Management & Data Systems, 114(8), 1270–1300. doi:10.1108/IMDS-05-2014-0152
  • Agarwal, U. A. (2014). Linking justice, trust and innovative work behaviour to work engagement. Personnel Review, 43(1), 41–73. doi:10.1108/PR-02-2012-0019
  • Agarwal, U. A., Datta, S., Blake-Beard, S., & Bhargava, S. (2012). Linking LMX, innovative work behaviour and turnover intentions: The mediating role of work engagement. Career Development International, 17(3), 208–230. doi:10.1108/13620431211241063
  • Alarcón, D., Sánchez, J. A., & De Olavide, U. (2015). Assessing convergent and discriminant validity in the ADHD-R IV rating scale: User-written commands for average variance extracted (AVE), composite reliability (CR), and heterotrait-monotrait ratio of correlations (HTMT). In Spanish STATA Meeting, Vol. 39, (pp. 1–39). Universided Pablo de OlavidAmor. Retrieved from https://www.stata.com/meeting/spain15/abstracts/materials/spain15_alarcon.pdf.
  • Amor, A. M., Vázquez, J. P. A., & Faíña, J. A. (2020). Transformational leadership and work engagement: Exploring the mediating role of structural empowerment. European Management Journal, 38(1), 169–178. doi:10.1016/j.emj.2019.06.007
  • Avolio, B. J., & Bass, B. M. (2002). Developing potential across a full range of leadership: Cases on transactional and transformational leadership. Mahwah, NJ: Lawrence Erlbaum Associates.
  • Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation. Technology in Society, 66, 101635. doi:10.1016/j.techsoc.2021.101635
  • Bachmann, J. T., Ohlies, I., & Flatten, T. (2021). Effects of entrepreneurial marketing on new ventures’ exploitative and exploratory innovation: The moderating role of competitive intensity and firm size. Industrial Marketing Management, 92, 87–100. doi:10.1016/j.indmarman.2020.10.002
  • Bakker, A. B., & Schaufeli, W. B. (2008). Positive organizational behavior: Engaged employees in flourishing organizations. Journal of Organizational Behavior, 29(2), 147–154. doi:10.1002/job.515
  • Bakker, A. B., Demerouti, E., & Ten Brummelhuis, L. L. (2012). Work engagement, performance, and active learning: The role of conscientiousness. Journal of Vocational Behavior, 80(2), 555–564. doi:10.1016/j.jvb.2011.08.008
  • Bakker, A. B., & Leiter, M. (2017). Strategic and proactive approaches to work engagement. Organizational Dynamics, 46(2), 67–75. doi:10.1016/j.orgdyn.2017.04.002
  • Baradarani, S., & Kilic, H. (2018). Service innovation in the hotel industry: Culture, behavior, performance. The Service Industries Journal, 38(13–14), 897–924. doi:10.1080/02642069.2017.1420172
  • Barnes, C. M., Hollenbeck, J. R., Wagner, D. T., DeRue, D. S., Nahrgang, J. D., & Schwind, K. M. (2008). Harmful help: The costs of backing-up behavior in teams. The Journal of Applied Psychology, 93(3), 529–539. doi:10.1037/0021-9010.93.3.529
  • Bass, B. M. (1985). Leadership: Good, better, best. Organizational Dynamics, 13(3), 26–40. doi:10.1016/0090-2616(85)90028-2
  • Bass, B. M. (1995). Comment: Transformational leadership: Looking at other possible antecedents and consequences. Journal of Management Inquiry, 4(3), 293–297. doi:10.1177/105649269543010
  • Bass, B. M. (1999). Two decades of research and development in transformational leadership. European Journal of Work and Organizational Psychology, 8(1), 9–32. doi:10.1080/135943299398410
  • Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. Mahwah, NJ: Lawrence Erlbaum Associates.
  • Bharwani, S., & Jauhari, V. (2013). An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry. International Journal of Contemporary Hospitality Management, 25(6), 823–843. doi:10.1108/IJCHM-05-2012-0065
  • Boerner, S., Eisenbeiss, S. A., & Griesser, D. (2007). Follower behavior and organizational performance: The impact of transformational leaders. Journal of Leadership & Organizational Studies, 13(3), 15–26. doi:10.1177/10717919070130030201
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542–559. doi:10.1002/job.1847
  • Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64–75. doi:10.1016/j.ijhm.2018.06.014
  • Carless, S. A., Wearing, A. J., & Mann, L. (2000). A short measure of transformational leadership. Journal of Business and Psychology, 14(3), 389–405. doi:10.1023/A:1022991115523
  • Chesbrough, H. (2003). The logic of open innovation: Managing intellectual property. California Management Review, 45(3), 33–58. doi:10.1177/000812560304500301
  • Dang, T. V., Lisovich, M. N., Vo-Thanh, T., Wang, J., & Nguyen, N. (2021). How can frontline managers’ creativity in the hospitality industry be enhanced? Evidence from an emerging country. Journal of Hospitality and Tourism Management, 48, 593–603. doi:10.1016/j.jhtm.2021.08.018
  • Delice, A. (2010). The sampling issues in quantitative research. Educational Sciences: Theory and Practice, 10(4), 2001–2018.
  • Ehnert, I., Parsa, S., Roper, I., Wagner, M., & Muller-Camen, M. (2016). Reporting on sustainability and HRM: A comparative study of sustainability reporting practices by the world’s largest companies. The International Journal of Human Resource Management, 27(1), 88–108. doi:10.1080/09585192.2015.1024157
  • Farid, T., Iqbal, S., Ma, J., Castro-González, S., Khattak, A., & Khan, M. K. (2019). Employees’ perceptions of CSR, work engagement, and organizational citizenship behavior: The mediating effects of organizational justice. International Journal of Environmental Research and Public Health, 16(10), 1731. doi:10.3390/ijerph16101731
  • Felfe, J., & Heinitz, K. (2010). The impact of consensus and agreement of leadership perceptions on commitment, organizational citizenship behaviour, and customer satisfaction. European Journal of Work and Organizational Psychology, 19(3), 279–303. doi:10.1080/13594320802708070
  • Fleuren, B. P., van Amelsvoort, L. G., Zijlstra, F. R., de Grip, A., & Kant, I. (2018). Handling the reflective-formative measurement conundrum: A practical illustration based on sustainable employability. Journal of Clinical Epidemiology, 103, 71–81. doi:10.1016/j.jclinepi.2018.07.007
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.1177/002224378101800104
  • Ghadi, M. Y., Fernando, M., & Caputi, P. (2013). Transformational leadership and work engagement: The mediating effect of meaning in work. Leadership & Organization Development Journal, 34(6), 532–550. doi:10.1108/LODJ-10-2011-0110
  • Ghafoor, A., Qureshi, T. M., Khan, M. A., & Hijazi, S. T. (2011). Transformational leadership, employee engagement and performance: Mediating effect of psychological ownership. African Journal of Business Management, 5(17), 7391–7403. doi:10.5897/AJBM11.126
  • Greenberg, J. (2018). Behavior in organizations (10th ed.). Boston, MA: Pearson.
  • Gumusluoğlu, L., & Ilsev, A. (2009). Transformational leadership and organizational innovation: The roles of internal and external support for innovation. Journal of Product Innovation Management, 26(3), 264–277. doi:10.1111/j.1540-5885.2009.00657.x
  • Gupta, V., Singh, S., & Bhattacharya, A. (2017). The relationships between leadership, work engagement and employee innovative performance: Empirical evidence from the Indian R&D context. International Journal of Innovation Management, 21(7), 1750055. doi:10.1142/S1363919617500554
  • Hair, J. F.Jr., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. doi:10.1108/EBR-10-2013-0128
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. doi:10.2753/MTP1069-6679190202
  • Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing (Vol. 20, pp. 277–319). Bingley: Emerald Group Publishing Limited. doi:10.1108/S1474-7979(2009)0000020014
  • Hoon Song, J., Kolb, J. A., Hee Lee, U., & Kyoung Kim, H. (2012). Role of transformational leadership in effective organizational knowledge creation practices: Mediating effects of employees’ work engagement. Human Resource Development Quarterly, 23(1), 65–101. doi:10.1002/hrdq.21120
  • Hu, M. L. M., Horng, J. S., & Sun, Y. H. C. (2009). Hospitality teams: Knowledge sharing and service innovation performance. Tourism Management, 30(1), 41–50. doi:10.1016/j.tourman.2008.04.009
  • Jan, G., Zainal, S. R. M., & Lee, M. C. C. (2021). HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator. Journal of Human Resources in Hospitality & Tourism, 20(4), 512–541. doi:10.1080/15332845.2021.1959803
  • Janssen, O., Van de Vliert, E., & West, M. (2004). The bright and dark sides of individual and group innovation: A special issue introduction. Journal of Organizational Behavior, 25(2), 129–145. doi:10.1002/job.242
  • Jason, V., & Geetha, S. N. (2021). Regulatory focus and innovative work behavior: The role of work engagement. Current Psychology, 40(6), 2791–2803. doi:10.1007/s12144-019-00220-1
  • Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior? Person–organization fit as moderator. European Journal of Training and Development, 44(6/7), 637–657. doi:10.1108/EJTD-02-2020-0032
  • Karatepe, O. M., Rezapouraghdam, H., & Hassannia, R. (2021). Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry? Journal of Hospitality Marketing & Management, 30(3), 326–353. doi:10.1080/19368623.2020.1812142
  • Khan, A. A., Mahmood, B., Ayoub, M., & Hussain, S. (2011). An empirical study of retention issues in hotel industry: A case study of Serena Hotel, Faisalabad, Pakistan. European Journal of Economics, Finance and Administrative Sciences, 29(29), 7–18.
  • Kovjanic, S., Schuh, S. C., & Jonas, K. (2013). Transformational leadership and performance: An experimental investigation of the mediating effects of basic needs satisfaction and work engagement. Journal of Occupational and Organizational Psychology, 86(4), 543–555. doi:10.1111/joop.12022
  • Kramar, R. (2014). Beyond strategic human resource management: Is sustainable human resource management the next approach? The International Journal of Human Resource Management, 25(8), 1069–1089. doi:10.1080/09585192.2013.816863
  • Lai, F. Y., Tang, H. C., Lu, S. C., Lee, Y. C., & Lin, C. C. (2020). Transformational leadership and job performance: The mediating role of work engagement. SAGE Open, 10(1), 215824401989908. doi:10.1177/2158244019899085
  • Liu, Y., Zhu, N., Zhang, J., & Raza, J. (2021). Does organizational reciprocity improve employees’ motivation? The mediating role of basic psychological need satisfaction. Current Psychology, 40(7), 3136–3150. doi:10.1007/s12144-020-00984-x
  • Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1(1), 3–30. doi:10.1111/j.1754-9434.2007.0002.x
  • Majumdar, B., & Ray, A. (2011). Transformational leadership and innovative work behaviour. Journal of the Indian Academy of Applied Psychology, 37(1), 140–148.
  • Masood, M., & Afsar, B. (2017). Transformational leadership and innovative work behavior among nursing staff. Nursing Inquiry, 24(4), e12188. doi:10.1111/nin.12188
  • Moss, S. A., & Ritossa, D. A. (2007). The impact of goal orientation on the association between leadership style and follower performance, creativity and work attitudes. Leadership, 3(4), 433–456. doi:10.1177/1742715007082966
  • Neuman, W. L. (2007). Basics of social research: Qualitative and quantitative approaches. Boston, MA: Pearson.
  • Paluch, S., Tuzovic, S., Holz, H. F., Kies, A., & Jörling, M. (2022). “My colleague is a robot”–Exploring frontline employees’ willingness to work with collaborative service robots. Journal of Service Management, 33(2), 363–388. doi:10.1108/JOSM-11-2020-0406
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
  • Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891. doi:10.3758/brm.40.3.879
  • Rahi, S. (2022). Investigating the role of employee psychological well-being and psychological empowerment with relation to work engagement and sustainable employability. International Journal of Ethics and Systems, 38(2), 266–285. doi:10.1108/IJOES-12-2020-0200
  • Redondo, R., Sparrow, P., & Hernández-Lechuga, G. (2021). The effect of protean careers on talent retention: Examining the relationship between protean career orientation, organizational commitment, job satisfaction and intention to quit for talented workers. The International Journal of Human Resource Management, 32(9), 2046–2069. doi:10.1080/09585192.2019.1579247
  • Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617–635. doi:10.5465/amj.2010.51468988
  • Robbins, S. P., & Judge, T. A. (2008). Organizational behavior. Kolkata: Prentice Hall of India.
  • Robbins, S. P., Judge, T., & Vohra, N. (2009). Organizational behavior (18th ed.). Noida, Uttar Pradesh, India: Pearson Education.
  • Rožman, M., & Štrukelj, T. (2021). Organisational climate components and their impact on work engagement of employees in medium-sized organisations. Economic Research-Ekonomska Istraživanja, 34(1), 775–806. doi:10.1080/1331677X.2020.1804967
  • Santhanam, N., T.j, K., Dyaram, L., & Ziegler, H. (2017). Impact of human resource management practices on employee turnover intentions: Moderating role of psychological contract breach. Journal of Indian Business Research, 9(3), 212–228. doi:10.1108/JIBR-10-2016-0116
  • Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. doi:10.1177/0013164405282471
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92. doi:10.1023/A:1015630930326
  • Schmitt, A., Den Hartog, D. N., & Belschak, F. D. (2016). Transformational leadership and proactive work behaviour: A moderated mediation model including work engagement and job strain. Journal of Occupational and Organizational Psychology, 89(3), 588–610. doi:10.1111/joop.12143
  • Sferrazzo, R. (2021). The ‘Agapic behaviors’: Reconciling organizational citizenship behavior with the reward system. Humanistic Management Journal, 6(1), 19–35. doi:10.1007/s41463-019-00067-5
  • Teo, S. T., Bentley, T., & Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88, 102415. doi:10.1016/j.ijhm.2019.102415
  • Tims, M., Bakker, A. B., & Xanthopoulou, D. (2011). Do transformational leaders enhance their followers’ daily work engagement? The Leadership Quarterly, 22(1), 121–131. doi:10.1016/j.leaqua.2010.12.011
  • Top, C., Abdullah, B. M. S., & Faraj, A. H. M. (2020). Transformational leadership impact on employees performance. Eurasian Journal of Management & Social Sciences, 1(1), 49–59.
  • Vera, D., & Crossan, M. (2004). Strategic leadership and organizational learning. The Academy of Management Review, 29(2), 222–240. doi:10.2307/20159030
  • Yong, J. Y., Yusliza, M. Y., Ramayah, T., Chiappetta Jabbour, C. J., Sehnem, S., & Mani, V. (2020). Pathways towards sustainability in manufacturing organizations: Empirical evidence on the role of green human resource management. Business Strategy and the Environment, 29(1), 212–228. doi:10.1002/bse.2359

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.