Unlocking continuous organizational agility: proposing a model through the insight from the Indonesian banking context

References

• Aburub, F. (2015). Impact of ERP systems usage on organizational agility. Information Technology & People, 28(3), 1–27. https://doi.org/10.1108/ITP-06-2014-0124
   Web of Science ®Google Scholar
• Aghina, W., Handscomb, C., Salo, O., & Thaker, S. (2021). The impact of agility: How to shape your organization to compete. McKinsey & Company. https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/the-impact-of-agility-how-to-shape-your-organization-to-compete
   Google Scholar
• Ahmed, A., Bhatti, S. H., Gölgeci, I., & Arslan, A. (2022). Digital platform capability and organizational agility of emerging market manufacturing SMEs: The mediating role of intellectual capital and the moderating role of environmental dynamism. Technological Forecasting and Social Change, 177, 121513. https://doi.org/10.1016/j.techfore.2022.121513
   Web of Science ®Google Scholar
• Ajgaonkar, S., Neelam, N. G., & Wiemann, J. (2022). Drivers of workforce agility: A dynamic capability perspective. International Journal of Organizational Analysis, 30(4), 951–982. https://doi.org/10.1108/IJOA-11-2020-2507
   Web of Science ®Google Scholar
• Akhtar, S., Sheorey, P. A., Bhattacharya, S., & Ajith Kumar V. V. (2021). Cyber security solutions for businesses in financial services.International Journal of Business Intelligence Research, 12(1), 82–97. https://doi.org/10.4018/IJBIR.20210101.oa5
   Google Scholar
• Arunprasad, P., Dey, C., Jebli, F., Manimuthu, A., & El Hathat, Z. (2022). Exploring the remote work challenges in the era of COVID-19 pandemic: Review and application model. Benchmarking: An International Journal, 29(10), 3333–3355. https://doi.org/10.1108/BIJ-07-2021-0421
   Web of Science ®Google Scholar
• Atkins, S., & Lawson, C. (2021). Cooperation amidst competition: Cybersecurity partnership in the US financial services sector. Journal of Cybersecurity, 7(1), 1–11. https://doi.org/10.1093/cybsec/tyab024
   Web of Science ®Google Scholar
• Awwad, A. S., Ababneh, O. M. A., & Karasneh, M. (2022). The mediating impact of IT capabilities on the association between dynamic capabilities and organizational agility: The case of the Jordanian IT sector. Global Journal of Flexible Systems Management, 23(3), 315–330. https://doi.org/10.1007/s40171-022-00303-2
   PubMedGoogle Scholar
• Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation. Technology in Society, 66, 101635. https://doi.org/10.1016/j.techsoc.2021.101635
   Web of Science ®Google Scholar
• Baloch, M. A., Meng, F., & Bari, M. W. (2018). Moderated mediation between IT capability and organizational agility. Human Systems Management, 37(2), 195–206. https://doi.org/10.3233/HSM-17150
   Web of Science ®Google Scholar
• Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
   Web of Science ®Google Scholar
• Baškarada, S., & Koronios, A. (2018). The 5S organizational agility framework: A dynamic capabilities perspective. International Journal of Organizational Analysis, 26(2), 331–342. https://doi.org/10.1108/IJOA-05-2017-1163
   Web of Science ®Google Scholar
• Batko, R., Ćwikła, M., Szopa, A., & Zawadzki, M. (2018). Organizations in era of digital culture. In Advances in ergonomics of manufacturing: Managing the enterprise of the future. Springer. (pp. 63–73). https://doi.org/10.1007/978-3-319-60474-9_6
   Google Scholar
• Bechtel, J., Kaufmann, C., & Kock, A. (2023). The interplay between dynamic capabilities’ dimensions and their relationship to project portfolio agility and success. International Journal of Project Management, 41(4), 102469. https://doi.org/10.1016/j.ijproman.2023.102469
   Web of Science ®Google Scholar
• Bertels, S., Howard-Grenville, J., & Pek, S. (2016). Cultural molding, shielding, and shoring at oilco: The role of culture in the integration of routines. Organization Science, 27(3), 573–593. https://doi.org/10.1287/orsc.2016.1052
   Web of Science ®Google Scholar
• Biesenthal, C., Gudergan, S., & Ambrosini, V. (2019). The role of ostensive and performative routine aspects in dynamic capability deployment at different organizational levels. Long Range Planning, 52(3), 350–365. https://doi.org/10.1016/j.lrp.2018.03.006
   Web of Science ®Google Scholar
• Bitencourt, C. C., de Oliveira Santini, F., Ladeira, W. J., Santos, A. C., & Teixeira, E. K. (2020). The extended dynamic capabilities model: A meta-analysis. European Management Journal, 38(1), 108–120. https://doi.org/10.1016/j.emj.2019.04.007
   Web of Science ®Google Scholar
• Bredillet, C., Tywoniak, S., & Tootoonchy, M. (2018). Exploring the dynamics of project management office and portfolio management co-evolution: A routine lens. International Journal of Project Management, 36(1), 27–42. https://doi.org/10.1016/j.ijproman.2017.04.017
   Web of Science ®Google Scholar
• Campanella, F., Del Giudice, M., Thrassou, A., & Vrontis, D. (2020). Ambidextrous organizations in the banking sector: An empirical verification of banks’ performance and conceptual development. The International Journal of Human Resource Management, 31(2), 272–302. https://doi.org/10.1080/09585192.2016.1239122
   Web of Science ®Google Scholar
• Carvalho, A. (2023). A Duality model of dynamic capabilities: Combining routines and improvisation. Administrative Sciences, 13(3), 84. https://doi.org/10.3390/admsci13030084
   Web of Science ®Google Scholar
• Carvalho, A. M., Sampaio, P., Rebentisch, E., Carvalho, J. Á., & Saraiva, P. (2021). The influence of operational excellence on the culture and agility of organizations: evidence from industry. International Journal of Quality & Reliability Management, 38(7), 1520–1549. https://doi.org/10.1108/IJQRM-07-2020-0248
   Web of Science ®Google Scholar
• Cegarra-Navarro, J.-G., Soto-Acosta, P., & Wensley, A. K. P. (2016). Structured knowledge processes and firm performance: The role of organizational agility. Journal of Business Research, 69(5), 1544–1549. https://doi.org/10.1016/j.jbusres.2015.10.014
   Web of Science ®Google Scholar
• Cenamor, J., Parida, V., & Wincent, J. (2019). How entrepreneurial SMEs compete through digital platforms: The roles of digital platform capability, network capability and ambidexterity. Journal of Business Research, 100, 196–206. https://doi.org/10.1016/j.jbusres.2019.03.035
   Web of Science ®Google Scholar
• Cennamo, C., Dagnino, G. B., Di Minin, A., & Lanzolla, G. (2020). Managing digital transformation: Scope of transformation and modalities of value co-generation and delivery. California Management Review, 62(4), 5–16. https://doi.org/10.1177/0008125620942136
   Web of Science ®Google Scholar
• Charan, R., & Willigan, G. Rethinking competitive advantage : New rules for the digital age. Willigan, New York (2020). 1–169, First.
   Google Scholar
• Charmaz, K. (2014). Constructing grounded theory (2nd ed.). SAGE Publications, Inc.
   Google Scholar
• Chernyavskaya, S. A., Polonkoeva, F. Y., Diuzheva, M. B., Mukhambetova, A. A., & Tokayeva, B. B (2021). Digital corporate culture as an element of the transformation of the organization in the context of digitalization. Journal of Contemporary Issues in Business and Government, 27(02), 3945–3948. https://doi.org/10.47750/cibg.2021.27.02.403
   Google Scholar
• Constantiou, I. D., & Kallinikos, J. (2015). New games, new rules: Big data and the changing context of strategy. Journal of Information Technology, 30(1), 44–57. https://doi.org/10.1057/jit.2014.17
   Web of Science ®Google Scholar
• Crick, C., & Chew, E. K. (2020). Microfoundations of organizational agility: A socio-technical perspective. Communications of the Association for Information Systems, 46, 273–295. https://doi.org/10.17705/1CAIS.04612
   Web of Science ®Google Scholar
• Dabić, M., Stojčić, N., Simić, M., Potocan, V., Slavković, M., & Nedelko, Z. (2021). Intellectual agility and innovation in micro and small businesses: The mediating role of entrepreneurial leadership. Journal of Business Research, 123, 683–695. https://doi.org/10.1016/j.jbusres.2020.10.013
   Web of Science ®Google Scholar
• Darvishmotevali, M., Altinay, L., & Köseoglu, M. A. (2020). The link between environmental uncertainty, organizational agility, and organizational creativity in the hotel industry. International Journal of Hospitality Management, 87, 102499. https://doi.org/10.1016/j.ijhm.2020.102499
   Web of Science ®Google Scholar
• Das, P., Verburg, R., Verbraeck, A., & Bonebakker, L. (2018). Barriers to innovation within large financial services firms. European Journal of Innovation Management, 21(1), 96–112. https://doi.org/10.1108/EJIM-03-2017-0028
   Web of Science ®Google Scholar
• Dawood, E. A. E., Elfakhrany, E., & Maghraby, F. A. (2019). Improve profiling bank customer’s behavior using machine learning. IEEE Access, 7, 109320–109327. https://doi.org/10.1109/ACCESS.2019.2934644
   Web of Science ®Google Scholar
• Defung, F., & Yudaruddin, R. (2022). Economic freedom on bank stability and risk-taking in emerging economy: Indonesian case study. Cogent Business & Management, 9(1), 1–5. https://doi.org/10.1080/23311975.2022.2112816
   Web of Science ®Google Scholar
• Demirgüç-Kunt, A., Pedraza, A., & Ruiz-Ortega, C. (2021). Banking sector performance during the COVID-19 crisis. Journal of Banking and Finance.
   Web of Science ®Google Scholar
• Dittrich, K., & Seidl, D. (2018). Emerging intentionality in routine dynamics: A pragmatist view. Academy of Management Journal, 61(1), 111–138. https://doi.org/10.5465/amj.2015.0010
   Web of Science ®Google Scholar
• Djalil, M. A., Amin, M., Herjanto, H., Nourallah, M., & Öhman, P. (2023). The importance of entrepreneurial leadership in fostering bank performance. International Journal of Bank Marketing, 41(4), 926–948. https://doi.org/10.1108/IJBM-11-2022-0481
   Web of Science ®Google Scholar
• Do, Q. N., Mishra, N., Wulandhari, N. B. I., Ramudhin, A., Sivarajah, U., & Milligan, G. (2021). Supply chain agility responding to unprecedented changes: empirical evidence from the UK food supply chain during COVID-19 crisis. Supply Chain Management: An International Journal, 26(6), 737–752. doi:10.1108/SCM-09-2020-0470
   Web of Science ®Google Scholar
• Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10–11), 1105–1121. https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E
   Web of Science ®Google Scholar
• El Idrissi, M., El Manzani, Y., Ahl Maatalah, W., & Lissaneddine, Z. (2023). Organizational crisis preparedness during the COVID-19 pandemic: An investigation of dynamic capabilities and organizational agility roles. International Journal of Organizational Analysis, 31(1), 27–49. https://doi.org/10.1108/IJOA-09-2021-2973
   Web of Science ®Google Scholar
• Fares, O. H., Butt, I., & Lee, S. H. M. (2022). Utilization of artificial intelligence in the banking sector: A systematic literature review. Journal of Financial Services Marketing, 28(4), 835–852. https://doi.org/10.1057/s41264-022-00176-7
   Web of Science ®Google Scholar
• Feldman, M. S. (2000). Organizational routines as a source of continuous change. Organization Science, 11(6), 611–629. https://doi.org/10.1287/orsc.11.6.611.12529
   Web of Science ®Google Scholar
• Feldman, M. S., & Pentland, B. T. (2003). Reconceptualizing organizational routines as a source of flexibility and change. Administrative Science Quarterly, 48(1), 94–118. https://doi.org/10.2307/3556620
   Web of Science ®Google Scholar
• Feldman, M. S., Pentland, B. T., D’Adderio, L., & Lazaric, N. (2016). Beyond routines as things: Introduction to the special issue on routine dynamics. Organization Science, 27(3), 505–513. https://doi.org/10.1287/orsc.2016.1070
   Web of Science ®Google Scholar
• Feldman, M. S., Worline, M., Baker, N., & Lowerson Bredow, V. (2022). Continuity as patterning: A process perspective on continuity. Strategic Organization, 20(1), 80–109. https://doi.org/10.1177/14761270211046878
   Web of Science ®Google Scholar
• Felipe, C. M., Roldán, J. L., & Leal-Rodríguez, A. L. (2017). Impact of organizational culture values on organizational agility. Sustainability, 9(12), 2354. https://doi.org/10.3390/su9122354
   Web of Science ®Google Scholar
• Fontana, A., & Musa, S. (2017). The impact of entrepreneurial leadership on innovation management and its measurement validation. International Journal of Innovation Science, 9(1), 2–19. https://doi.org/10.1108/IJIS-05-2016-0004
   Web of Science ®Google Scholar
• Franco, M., Guimarães, J., & Rodrigues, M. (2022). Organisational agility: Systematic literature review and future research agenda. Knowledge Management Research & Practice, 21(6), 1021–1038. https://doi.org/10.1080/14778238.2022.2103048
   Web of Science ®Google Scholar
• Glaser, V. L. (2017). Design performances: How organizations inscribe artifacts to change routines. Academy of Management Journal, 60(6), 2126–2154. https://doi.org/10.5465/amj.2014.0842
   Web of Science ®Google Scholar
• Gölgeci, I., Arslan, A., Dikova, D., & Gligor, D. M. (2019). Resilient agility in volatile economies: Institutional and organizational antecedents. Journal of Organizational Change Management, 33(1), 100–113. https://doi.org/10.1108/JOCM-02-2019-0033
   Web of Science ®Google Scholar
• Golgeci, I., Bouguerra, A., & Rofcanin, Y. (2020). The human impact on the emergence of firm supply chain agility: A multilevel framework. Personnel Review, 49(3), 733–754. https://doi.org/10.1108/PR-12-2018-0507
   Web of Science ®Google Scholar
• Gomber, P., Kauffman, R. J., Parker, C., & Weber, B. W. (2018). On the fintech revolution: Interpreting the forces of innovation, disruption, and transformation in financial services. Journal of Management Information Systems, 35(1), 220–265. https://doi.org/10.1080/07421222.2018.1440766
   Web of Science ®Google Scholar
• Grover, V. (2022). Digital agility: Responding to digital opportunities. European Journal of Information Systems, 31(6), 709–715. https://doi.org/10.1080/0960085X.2022.2096492
   Web of Science ®Google Scholar
• Grover, V., Tseng, S.-L., & Pu, W. (2022). A theoretical perspective on organizational culture and digitalization. Information & Management, 59(4), 103639. https://doi.org/10.1016/j.im.2022.103639
   Web of Science ®Google Scholar
• Gyemang, M. D., & Emeagwali, O. L. (2020). The roles of dynamic capabilities, innovation, organizational agility and knowledge management on competitive performance in telecommunication industry. Management Science Letters , 10, 1533–1542. https://doi.org/10.5267/j.msl.2019.12.013
   Google Scholar
• Hadi, S., & Baskaran, S. (2021). Examining sustainable business performance determinants in Malaysia upstream petroleum industry. Journal of Cleaner Production, 294, 126231. https://doi.org/10.1016/j.jclepro.2021.126231
   Web of Science ®Google Scholar
• Harsch, K., & Festing, M. (2020). Dynamic talent management capabilities and organizational agility—A qualitative exploration. Human Resource Management, 59(1), 43–61. https://doi.org/10.1002/hrm.21972
   Web of Science ®Google Scholar
• Hassani, H., Huang, X., & Silva, E. (2018). Digitalisation and big data mining in banking. Big Data and Cognitive Computing, 2(3), 18. https://doi.org/10.3390/bdcc2030018
   Google Scholar
• Hernes, T. (2014). A process theory of organization. Oxford University Press. https://doi.org/10.1093/acprof:oso/9780199695072.001.0001
   Google Scholar
• Holbeche, L. (2019). Designing sustainably agile and resilient organizations. Systems Research and Behavioral Science, 36(5), 668–677. https://doi.org/10.1002/sres.2624
   Web of Science ®Google Scholar
• IMF. (2023). Indonesia: 2023 Article IV Consultation-Press Release; Staff Report; and Statement by the Executive Director for Indonesia; IMF Country Report No. 23/221; May 5,2023.
   Google Scholar
• Jafari-Sadeghi, V., Amoozad Mahdiraji, H., Busso, D., & Yahiaoui, D. (2022). Towards agility in international high-tech SMEs: Exploring key drivers and main outcomes of dynamic capabilities. Technological Forecasting and Social Change, 174, 121272. https://doi.org/10.1016/j.techfore.2021.121272
   Web of Science ®Google Scholar
• Jan, B. K., & Maulida, M. (2022). The role of leaders’ motivation, entrepreneurial leadership, and organisational agility in social enterprise sustainability. The South East Asian Journal of Management, 16(2), 97–117. https://doi.org/10.21002/seam.v16i2.1167
   Web of Science ®Google Scholar
• Jovanović-Milenković, M., Đurković, A., Vučetić, D., & Drašković, B. (2020). The impact of covid-19 pandemic on the real estate market development projects. European Project Management Journal, 10(1), 36–49. https://doi.org/10.18485/epmj.2020.10.1.5
   Google Scholar
• Karimi, J., & Walter, Z. (2015). The role of dynamic capabilities in responding to digital disruption: A factor-based study of the newspaper industry. Journal of Management Information Systems, 32(1), 39–81. https://doi.org/10.1080/07421222.2015.1029380
   Web of Science ®Google Scholar
• Kitsios, F., Giatsidis, I., & Kamariotou, M. (2021). Digital transformation and strategy in the banking sector: Evaluating the acceptance rate of e-services. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 204. https://doi.org/10.3390/joitmc7030204
   Google Scholar
• Langley, A., Smallman, C., Tsoukas, H., & Van de Ven, A. H. (2013). Process studies of change in organization and management: Unveiling temporality, activity, and flow. Academy of Management Journal, 56(1), 1–13. https://doi.org/10.5465/amj.2013.4001
   Web of Science ®Google Scholar
• Lapshun, A. L., & Fusch, G. E. (2023). Times of uncertainties require embracing leadership and feedback. The Qualitative Report, 28(3), 828–847. https://doi.org/10.46743/2160-3715/2023.5609
   Web of Science ®Google Scholar
• Lee, O.-K., (Daniel) Xu, P., Kuilboer, J.-P., & Ashrafi, N. (2016). Idiosyncratic values of IT-enabled agility at operation and strategic levels. Communications of the Association for Information Systems, 39, 242–266. https://doi.org/10.17705/1CAIS.03913
   Google Scholar
• Lepratte, L., & Yoguel, G. (2023). Artefacts, routines, and co-production: A pioneering case of artificial intelligence-based health services in Argentina. Industry and Innovation, 30(9), 1190–1212. https://doi.org/10.1080/13662716.2023.2194241
   Web of Science ®Google Scholar
• Levallet, N., & Chan, Y. (2022). Uncovering a new form of digitally-enabled agility: An improvisational perspective. European Journal of Information Systems, 31(6), 681–708. https://doi.org/10.1080/0960085X.2022.2035262
   Web of Science ®Google Scholar
• Li, T (Carol)., & Chan, Y. E. (2019). Dynamic information technology capability: Concept definition and framework development. The Journal of Strategic Information Systems, 28(4), 101575. https://doi.org/10.1016/j.jsis.2019.101575
   Web of Science ®Google Scholar
• Lindskog, C., & Netz, J. (2021). Balancing between stability and change in Agile teams. International Journal of Managing Projects in Business, 14(7), 1529–1554. https://doi.org/10.1108/IJMPB-12-2020-0366
   Web of Science ®Google Scholar
• Liu, H.-M., & Yang, H.-F. (2020). Network resource meets organizational agility. Management Decision, 58(1), 58–75. https://doi.org/10.1108/MD-10-2017-1061
   Web of Science ®Google Scholar
• Liu, R., Long, J., & Liu, L. (2023). Seeking the resilience of service firms: A strategic learning process based on digital platform capability. Journal of Services Marketing, 37(3), 371–391. https://doi.org/10.1108/JSM-04-2022-0124
   Web of Science ®Google Scholar
• Liu, Y., Lv, D., Ying, Y., Arndt, F., & Wei, J. (2018). Improvisation for innovation: The contingent role of resource and structural factors in explaining innovation capability. Technovation, 74-75, 32–41. https://doi.org/10.1016/j.technovation.2018.02.010
   Web of Science ®Google Scholar
• Loebbecke, C., & Picot, A. (2015). Reflections on societal and business model transformation arising from digitization and big data analytics: A research agenda. The Journal of Strategic Information Systems, 24(3), 149–157. https://doi.org/10.1016/j.jsis.2015.08.002
   Web of Science ®Google Scholar
• Mao, H., Liu, S., Zhang, J., Zhang, Y., & Gong, Y. (2021). Information technology competency and organizational agility: roles of absorptive capacity and information intensity. Information Technology & People, 34(1), 421–451. https://doi.org/10.1108/ITP-12-2018-0560
   Web of Science ®Google Scholar
• Martínez-Caro, E., Cegarra-Navarro, J. G., & Alfonso-Ruiz, F. J. (2020). Digital technologies and firm performance: The role of digital organisational culture. Technological Forecasting and Social Change, 154, 119962. https://doi.org/10.1016/j.techfore.2020.119962
   Web of Science ®Google Scholar
• Medeiros, M. M. D., & Maçada, A. C. G. (2022). Competitive advantage of data-driven analytical capabilities: The role of big data visualization and of organizational agility. Management Decision, 60(4), 953–975. https://doi.org/10.1108/MD-12-2020-1681
   Web of Science ®Google Scholar
• Meinhardt, R., Junge, S., & Weiss, M. (2018). The organizational environment with its measures, antecedents, and consequences: A review and research agenda. Management Review Quarterly, 68(2), 195–235. https://doi.org/10.1007/s11301-018-0137-7
   Google Scholar
• Merkt, R., Lang, V., & Schmidt, A. (2021). Digi-cultural mindset. In The digital journey of banking and insurance (Vol. I, pp. 185–212). Springer International Publishing. https://doi.org/10.1007/978-3-030-78814-8_11
   Google Scholar
• Miles, M. B., Huberman, A. M., & Saldana, J. (2019). Qualitative data analysis a methods sourcebook (4th ed.). SAGE Publications, Inc.
   Google Scholar
• Miller, K. D., Pentland, B. T., & Choi, S. (2012). Dynamics of performing and remembering organizational routines. Journal of Management Studies, 49(8), 1536–1558. https://doi.org/10.1111/j.1467-6486.2012.01062.x
   Web of Science ®Google Scholar
• Mirc, N., Sele, K., Rouzies, A., & Angwin, D. N. (2023). From fit to fitting: A routine dynamics perspective on M&A synergy realization. Organization Studies, 44(9), 1465–1490. https://doi.org/10.1177/01708406221148324
   Web of Science ®Google Scholar
• Mrugalska, B., & Ahmed, J. (2021). Organizational agility in industry 4.0: A systematic literature review. Sustainability, 13(15), 8272. https://doi.org/10.3390/su13158272
   Web of Science ®Google Scholar
• Nguyen, P. V., Huynh, H. T. N., Lam, L. N. H., Le, T. B., & Nguyen, N. H. X. (2021). The impact of entrepreneurial leadership on SMEs’ performance: The mediating effects of organizational factors. Heliyon, 7(6), e07326. https://doi.org/10.1016/j.heliyon.2021.e07326
   PubMed Web of Science ®Google Scholar
• Niemand, T., Rigtering, J., Kallmünzer, A., Kraus, S., & Maalaoui, A. (2021). Digitalization in the financial industry: A contingency approach of entrepreneurial orientation and strategic vision on digitalization. European Management Journal, 39(3), 317–326.
   Web of Science ®Google Scholar
• Nink, M. (2019). How to weave agility throughout your corporate culture. Gallup The Real Future of Work.
   Google Scholar
• Nyamrunda, F. C., & Freeman, S. (2021). Strategic agility, dynamic relational capability and trust among SMEs in transitional economies. Journal of World Business, 56(3), 101175. https://doi.org/10.1016/j.jwb.2020.101175
   Web of Science ®Google Scholar
• Indonesia Financial Services Authority (OJK). (2020). The Indonesian financial services sector master plan 2021–2025. The Indonesia Financial Service Authority.
   Google Scholar
• Indonesia Financial Services Authority (OJK). (2021). Cetak Biru: Transformasi Digital Perbankan. In The Indonesia financial service authority (pp. 1–170). Departemen Penelitian dan Pengaturan Perbankan.
   Google Scholar
• Ojong, N. (2018). Trust, cultural norms and financial institutions in rural communities: The case of Cameroon. Review of Social Economy, 76(1), 19–42. https://doi.org/10.1080/00346764.2017.1300316
   Web of Science ®Google Scholar
• Pangarso, A., Winarno, A., Aulia, P., & Ritonga, D. A. (2022). Exploring the predictor and the consequence of digital organisational culture: A quantitative investigation using sufficient and necessity approach. Leadership & Organization Development Journal, 43(3), 370–385. https://doi.org/10.1108/LODJ-11-2021-0516
   Web of Science ®Google Scholar
• Parmentier-Cajaiba, A., Lazaric, N., & Cajaiba-Santana, G. (2021). The effortful process of routines emergence: The interplay of entrepreneurial actions and artefacts. Journal of Evolutionary Economics, 31(1), 33–63. https://doi.org/10.1007/s00191-020-00691-7
   Web of Science ®Google Scholar
• Pinsonneault, A., & Choi, I. (2022). Digital-enabled strategic agility: It’s time we examine the sensing of weak signals. European Journal of Information Systems, 31(6), 653–661. https://doi.org/10.1080/0960085X.2022.2027824
   Web of Science ®Google Scholar
• Porter, M. E. (1985). TECHNOLOGY AND COMPETITIVE ADVANTAGE. Journal of Business Strategy, 5(3), 60–78. https://doi.org/10.1108/eb039075
   Google Scholar
• Pourmohammad, H., Zandieh, M., & Farsijani, H. (2016). The effect of quality of electronic banking services on agility of a bank. Management Science Letters, 6(7), 521–534. https://doi.org/10.5267/j.msl.2016.5.001
   Google Scholar
• Pradana, M., Silvianita, A., Syarifuddin, S., & Renaldi, R. (2022). The implication of digital organisational culture on firm performance. Frontiers in Psychology, 13, 840699. https://doi.org/10.3389/fpsyg.2022.840699
   PubMed Web of Science ®Google Scholar
• Prange, C. (2021). Agility as the discovery of slowness. California Management Review, 63(4), 27–51. https://doi.org/10.1177/00081256211028739
   Web of Science ®Google Scholar
• Qosasi, A., Maulina, E., Purnomo, M., Muftiadi, A., Permana, E., & Febrian, F. (2019). The impact of information and communication technology capability on the competitive advantage of small businesses. International Journal of Technology, 10(1), 167. https://doi.org/10.14716/ijtech.v10i1.2332
   Web of Science ®Google Scholar
• Raassens, N., Haans, H., & Mullick, S. (2022). Surviving the hectic early phase of the COVID-19 pandemic: A qualitative study to the supply chain strategies of food service firms in times of a crisis. The International Journal of Logistics Management, 33(3), 877–900. https://doi.org/10.1108/IJLM-01-2021-0013
   Web of Science ®Google Scholar
• Rahman, M. S., AbdelFattah, F. A., Bag, S., & Gani, M. O. (2022). Survival strategies of SMEs amidst the COVID-19 pandemic: Application of SEM and fsQCA. Journal of Business & Industrial Marketing, 37(10), 1990–2009. https://doi.org/10.1108/JBIM-12-2020-0564
   Web of Science ®Google Scholar
• Ramdan, M. R., Abd Aziz, N. A., Abdullah, N. L., Samsudin, N., Singh, G. S. V., Zakaria, T., Fuzi, N. M., & Ong, S. Y. Y. (2022). SMEs performance in Malaysia: The role of contextual ambidexterity in innovation culture and performance. Sustainability, 14(3), 1679. https://doi.org/10.3390/su14031679
   Web of Science ®Google Scholar
• Ranta, V., Aarikka-Stenroos, L., & Väisänen, J.-M. (2021). Digital technologies catalyzing business model innovation for circular economy—multiple case study. Resources, Conservation and Recycling, 164, 105155. https://doi.org/10.1016/j.resconrec.2020.105155
   Web of Science ®Google Scholar
• Ravichandran, T. (2018). Exploring the relationships between IT competence, innovation capacity and organizational agility. The Journal of Strategic Information Systems, 27(1), 22–42. https://doi.org/10.1016/j.jsis.2017.07.002
   Web of Science ®Google Scholar
• Renko, M., El Tarabishy, A., Carsrud, A. L., & Brännback, M. (2015). Understanding and measuring entrepreneurial leadership style. Journal of Small Business Management, 53(1), 54–74. https://doi.org/10.1111/jsbm.12086
   Web of Science ®Google Scholar
• Rosales, V., Gaim, M., Berti, M., & Pina e Cunha, M. (2022). The rubber band effect: Managing the stability-change paradox in routines. Scandinavian Journal of Management, 38(2), 101194. https://doi.org/10.1016/j.scaman.2022.101194
   Web of Science ®Google Scholar
• Saeidi, P., Saeidi, S. P., Sofian, S., Saeidi, S. P., Nilashi, M., & Mardani, A. (2019). The impact of enterprise risk management on competitive advantage by moderating role of information technology. Computer Standards & Interfaces, 63, 67–82. https://doi.org/10.1016/j.csi.2018.11.009
   Web of Science ®Google Scholar
• Salvato, C. (2021). Dynamic capabilities and routine dynamics. In Cambridge handbook of routine dynamics (pp. 460–480). Cambridge University Press.
   Google Scholar
• Sari, S. A., & Ahmad, N. H. (2022). Connecting the dots: Linking entrepreneurial leadership and strategic agility towards SME competitiveness. Vision: The Journal of Business Perspective, 1–13, 097226292210916. https://doi.org/10.1177/09722629221091658
   Google Scholar
• Schoemaker, P. J. H., Heaton, S., & Teece, D. (2018). Innovation, dynamic capabilities, and leadership. California Management Review, 61(1), 15–42. https://doi.org/10.1177/0008125618790246
   Web of Science ®Google Scholar
• Sedera, D., Lokuge, S., Grover, V., Sarker, S., & Sarker, S. (2016). Innovating with enterprise systems and digital platforms: A contingent resource-based theory view. Information & Management, 53(3), 366–379. https://doi.org/10.1016/j.im.2016.01.001
   Web of Science ®Google Scholar
• Selimović, J., Pilav-Velić, A., & Krndžija, L. (2021). Digital workplace transformation in the financial service sector: Investigating the relationship between employees’ expectations and intentions. Technology in Society, 66, 101640. https://doi.org/10.1016/j.techsoc.2021.101640
   Web of Science ®Google Scholar
• Setiadi, N. J., Christianto, A., & Sutanto, H. (2022). The effectiveness of digital culture and online training in improving learning agility of bank employees as an adaptation step to the Covid-19 Pandemic (Empirical Study on a Branch of Commercial Bank) [Paper presentation]. 2022 10th International Conference on Cyber and IT Service Management (CITSM) (pp. 1–4). IEEE. https://doi.org/10.1109/CITSM56380.2022.9935957
   Google Scholar
• Shaikh, A. A., Glavee-Geo, R., & Karjaluoto, H. (2017). Exploring the nexus between financial sector reforms and the emergence of digital banking culture – evidences from a developing country. Research in International Business and Finance, 42, 1030–1039. https://doi.org/10.1016/j.ribaf.2017.07.039
   Web of Science ®Google Scholar
• Sheedy, E., & Griffin, B. (2018). Risk governance, structures, culture, and behavior: A view from the inside. Corporate Governance: An International Review, 26(1), 4–22. https://doi.org/10.1111/corg.12200
   Web of Science ®Google Scholar
• Shehadeh, M., Almohtaseb, A., Aldehayyat, J., & Abu-AlSondos, I. A. (2023). Digital transformation and competitive advantage in the service sector: A Moderated-Mediation Model. Sustainability, 15(3), 2077. https://doi.org/10.3390/su15032077
   Web of Science ®Google Scholar
• Shuaib, K. M., He, Z., & Song, L. (2021). Effect of organizational culture and quality management on innovation among Nigerian manufacturing companies: The mediating role of dynamic capabilities. Quality Management Journal, 28(4), 223–247. https://doi.org/10.1080/10686967.2021.1962773
   Google Scholar
• Siggelkow, N. (2002). Evolution toward fit. Administrative Science Quarterly, 47(1), 125–159. https://doi.org/10.2307/3094893
   Web of Science ®Google Scholar
• Singh, A., Klarner, P., & Hess, T. (2020). How do chief digital officers pursue digital transformation activities? The role of organization design parameters. Long Range Planning, 53(3), 101890. https://doi.org/10.1016/j.lrp.2019.07.001
   Web of Science ®Google Scholar
• Singh, J., Sharma, G., Hill, J., & Schnackenberg, A. (2013). Organizational agility: What it is, what it is not, and why it matters. Academy of Management Proceedings, 2013(1), 11813. https://doi.org/10.5465/ambpp.2013.11813abstract
   Google Scholar
• Sirén, C., Hakala, H., Wincent, J., & Grichnik, D. (2017). Breaking the routines: Entrepreneurial orientation, strategic learning, firm size, and age. Long Range Planning, 50(2), 145–167. https://doi.org/10.1016/j.lrp.2016.09.005
   Web of Science ®Google Scholar
• Škare, M., & Soriano, D. R. (2021). A dynamic panel study on digitalization and firm’s agility: What drives agility in advanced economies 2009–2018. Technological Forecasting and Social Change, 163, 120418. https://doi.org/10.1016/j.techfore.2020.120418
   Web of Science ®Google Scholar
• Sumiyana, S., & Hanani, Tri. (2021). Does the indonesian banking architecture matter substantively? The case of improving understandability and comparability. Journal of International Studies, 14(3), 73–92.
   Google Scholar
• Suraji, R. (2022). The impact of digital culture on the competitive advantage of SMEs. Dialogos, 1, 67–79. https://doi.org/10.4025/dialogos.v26i1.172
   Google Scholar
• Susanty, A. I., Budiharjo, E., & Winarto, W. (2022). Achieving an agile organisation in an Indonesian telecommunications company: Investigation on leadership impact and mediation variables. Journal of Science and Technology Policy Management, 15(1), 6–30. https://doi.org/10.1108/JSTPM-07-2021-0095
   Web of Science ®Google Scholar
• Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information technology and the search for organizational agility: A systematic review with future research possibilities. The Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002
   Web of Science ®Google Scholar
• Tan, B., Igan, D., Peria, M. S. M., Pierri, N., & Presbitero, A. F. (2020). Government intervention and bank market power: Lessons from the global financial crisis for the COVID-19 crisis. IMF.
   Google Scholar
• Tanushree, Sahoo, C. K., & Chaubey, A. (2023). Evolution of organizational agility research: A retrospective view. Benchmarking: An International Journal. https://doi.org/10.1108/BIJ-02-2023-0086
   Web of Science ®Google Scholar
• Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350. https://doi.org/10.1002/smj.640
   Web of Science ®Google Scholar
• Teece, D. J. (2012). Dynamic capabilities: Routines versus entrepreneurial action. Journal of Management Studies, 49(8), 1395–1401. https://doi.org/10.1111/j.1467-6486.2012.01080.x
   Web of Science ®Google Scholar
• Teece, D. J. (2016). Dynamic capabilities and entrepreneurial management in large organizations: Toward a theory of the (entrepreneurial) firm. European Economic Review, 86, 202–216. https://doi.org/10.1016/j.euroecorev.2015.11.006
   Web of Science ®Google Scholar
• Teece, D., Peteraf, M., & Leih, S. (2016). Dynamic capabilities and organizational agility: Risk, uncertainty, and strategy in the innovation economy. California Management Review, 58(4), 13–35. https://doi.org/10.1525/cmr.2016.58.4.13
   Web of Science ®Google Scholar
• The World Bank. (2022). INDONESIA ECONOMIC PROSPECTS. The World Bank.
   Google Scholar
• Thekkethil, M. S., Shukla, V. K., Beena, F., & Chopra, A. (2021). Robotic process automation in banking and finance sector for loan processing and fraud detection [Paper presentation]. 2021 9th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO) (pp. 1–6). IEEE. https://doi.org/10.1109/ICRITO51393.2021.9596076
   Google Scholar
• Troise, C., Corvello, V., Ghobadian, A., & O’Regan, N. (2022). How can SMEs successfully navigate VUCA environment: The role of agility in the digital transformation era. Technological Forecasting and Social Change, 174, 121227. https://doi.org/10.1016/j.techfore.2021.121227
   Web of Science ®Google Scholar
• Troise, C., Jones, P., Candelo, E., & Sorrentino, M. (2023). The role of entrepreneurial alertness, digital platform capability, organisational agility and business model innovation on young innovative companies’ performance. Technology Analysis & Strategic Management, 1–14. https://doi.org/10.1080/09537325.2023.2209223
   Web of Science ®Google Scholar
• Tufan, C., & Mert, I. S. (2023). The sequential effect of absorptive capacity, strategic agility, and sustainable competitive advantage on sustainable business performance of SMEs. Environmental Science and Pollution Research International, 30(19), 55958–55973. https://doi.org/10.1007/s11356-023-26207-x
   PubMed Web of Science ®Google Scholar
• Tuominen, T., Edvardsson, B., & Reynoso, J. (2020). Institutional change and routine dynamics in service ecosystems. Journal of Services Marketing, 34(4), 575–586. https://doi.org/10.1108/JSM-06-2019-0243
   Web of Science ®Google Scholar
• Turner, S. F., & Rindova, V. (2012). A balancing act: How organizations pursue consistency in routine functioning in the face of ongoing change. Organization Science, 23(1), 24–46. https://doi.org/10.1287/orsc.1110.0653
   Web of Science ®Google Scholar
• Umans, T., Kockum, M., Nilsson, E., & Lindberg, S. (2018). Digitalisation in the banking industry and workers subjective well-being. International Journal of Workplace Health Management, 11(6), 411–423. https://doi.org/10.1108/IJWHM-05-2018-0069
   Web of Science ®Google Scholar
• Utoyo, I., Fontana, A., & Satrya, A. (2020). THE ROLE OF ENTREPRENEURIAL LEADERSHIP AND CONFIGURING CORE INNOVATION CAPABILITIES TO ENHANCE INNOVATION PERFORMANCE IN A DISRUPTIVE ENVIRONMENT. International Journal of Innovation Management, 24(06), 2050060. https://doi.org/10.1142/S1363919620500607
   Google Scholar
• Volberda, H. W., Khanagha, S., Baden-Fuller, C., Mihalache, O. R., & Birkinshaw, J. (2021). Strategizing in a digital world: Overcoming cognitive barriers, reconfiguring routines and introducing new organizational forms. Long Range Planning, 54(5), 102110. https://doi.org/10.1016/j.lrp.2021.102110
   Web of Science ®Google Scholar
• Walter, A. T. (2021). Organizational agility: Ill-defined and somewhat confusing? A systematic literature review and conceptualization. Management Review Quarterly, 71(2), 343–391. https://doi.org/10.1007/s11301-020-00186-6
   Google Scholar
• Wang, T., Lin, X., & Sheng, F. (2022). Digital leadership and exploratory innovation: From the dual perspectives of strategic orientation and organizational culture. Frontiers in Psychology, 13, 902693. https://doi.org/10.3389/fpsyg.2022.902693
   PubMed Web of Science ®Google Scholar
• Wardhana, V. D., Gautama So, I., Warganegara, D. L., & Hamsal, M. (2022). Mitigating disruption through adaptive organization and organization learning to create a transformation business model. Journal of Business & Industrial Marketing, 38(9), 1822–1836. https://doi.org/10.1108/JBIM-05-2022-0208
   Web of Science ®Google Scholar
• Warner, K. S. R., & Wäger, M. (2019). Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal. Long Range Planning, 52(3), 326–349. https://doi.org/10.1016/j.lrp.2018.12.001
   Web of Science ®Google Scholar
• Wegener, F. E., & Glaser, V. L. (2021). Design and routine dynamics. In Cambridge handbook of routine dynamics (pp. 301–314). Cambridge University Press. https://doi.org/10.1017/9781108993340.026
   Google Scholar
• Weick, K. E. (1995). Sensemaking in Organizations [Foundations for organizational science] (1st ed.). SAGE Publications, Inc.
   Google Scholar
• Wenzel, M., Danner-Schröder, A., & Spee, A. P. (2021). Dynamic capabilities? Unleashing their dynamics through a practice perspective on organizational routines. Journal of Management Inquiry, 30(4), 395–406. https://doi.org/10.1177/1056492620916549
   Web of Science ®Google Scholar
• Werder, K., Richter, J., Hennel, P., Dreesen, T., Fischer, M., & Weingarth, J. (2021). A three-pronged view on organizational agility. IT Professional, 23(2), 89–95. https://doi.org/10.1109/MITP.2020.3016488
   Web of Science ®Google Scholar
• Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991–995. https://doi.org/10.1002/smj.318
   Web of Science ®Google Scholar
• Worley, C., & Pillans, G. (2019). Organization agility, performance, and the role of the HR function. In Überlebenselixier Agilität (pp. 121–142). Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-18897-9_5
   Google Scholar
• Wouter, a., De Smet, A., & Weerda, K. (2015). Agility it rhymes with stability. In McKinsey Quarterly. McKinsey & Company.
   Google Scholar
• Xiao, X., Tian, Q., & Mao, H. (2020). How the interaction of big data analytics capabilities and digital platform capabilities affects service innovation: A dynamic capabilities view. IEEE Access, 8, 18778–18796. https://doi.org/10.1109/ACCESS.2020.2968734
   Web of Science ®Google Scholar
• Ximenes, M., Supartha, W. G., Manuati Dewi, I. G. A., & Sintaasih, D. K. (2019). Entrepreneurial leadership moderating high performance work system and employee creativity on employee performance. Cogent Business & Management, 6(1), 1–12. https://doi.org/10.1080/23311975.2019.1697512
   Web of Science ®Google Scholar
• Yang, M., Jaafar, N., Al Mamun, A., Salameh, A. A., & Nawi, N. C. (2022). Modelling the significance of strategic orientation for competitive advantage and economic sustainability: the use of hybrid SEM–neural network analysis. Journal of Innovation and Entrepreneurship, 11(1), 44. https://doi.org/10.1186/s13731-022-00232-5
   PubMedGoogle Scholar
• Yeniaras, V., Di Benedetto, A., & Dayan, M. (2021). Effects of relational ties paradox on financial and non-financial consequences of servitization: Roles of organizational flexibility and improvisation. Industrial Marketing Management, 99, 54–68. https://doi.org/10.1016/j.indmarman.2021.09.006
   Web of Science ®Google Scholar
• Yin, R. K. (2017). Case study research and applications (6th ed.). SAGE Publications, Inc.
   Google Scholar
• Zhen, J., Cao, C., Qiu, H., & Xie, Z. (2021). Impact of organizational inertia on organizational agility: The role of IT ambidexterity. Information Technology and Management, 22(1), 53–65. https://doi.org/10.1007/s10799-021-00324-w
   Web of Science ®Google Scholar
• Zhou, D., Kautonen, M., Dai, W., & Zhang, H. (2021). Exploring how digitalization influences incumbents in financial services: The role of entrepreneurial orientation, firm assets, and organizational legitimacy. Technological Forecasting and Social Change, 173, 121120. https://doi.org/10.1016/j.techfore.2021.121120
   Web of Science ®Google Scholar
• Zorzini, M., Hendry, L. C., Huq, F. A., & Stevenson, M. (2015). Socially responsible sourcing: Reviewing the literature and its use of theory. International Journal of Operations & Production Management, 35(1), 60–109. https://doi.org/10.1108/IJOPM-07-2013-0355
   Web of Science ®Google Scholar