Healthcare processes for parent participation in neonatal intensive care units: A self-determination theory perspective

References

• Abdelmajid, A., Bonnemaizon, A., & Josion-Portail, M. (2021). The effect of carers; Healthcare practices on the categorization of elderly patients as vulnerable. Journal of Services Marketing, 35(5), 604–616. https://doi.org/10.1108/JSM-03-2020-0109
   Web of Science ®Google Scholar
• Anderson, S. T., Nasr, L., & Rayburn, S. W. (2018). Transformative service research and service design: Synergistic effects in healthcare. The Service Industries Journal, 38(1-2), 99–113. https://doi.org/10.1080/02642069.2017.1404579
   Web of Science ®Google Scholar
• Anderson, S. T., Rayburn, S. W., & Sierra, J. J. (2019). Future thinking: The role of marketing in healthcare. European Journal of Marketing, 53(8), 1521–1545. https://doi.org/10.1108/EJM-10-2017-0779
   Web of Science ®Google Scholar
• Bear, R. J., & Mellor, D. J. (2017). Kangaroo mother care 1: Alleviation of physiological problems in premature infants. The Journal of Perinatal Education, 26(3), 117–124. https://doi.org/10.1891/1058-1243.26.3.117
   PubMedGoogle Scholar
• Berry, L. L., Danaher, T. S., Beckham, D., Awdish, R. L. A., & Mate, K. S. (2017). When patients and their families feel like hostages to health care. Mayo Clinic Proceedings, 92(9), 1373–1381. https://doi.org/10.1016/j.mayocp.2017.05.015
   PubMed Web of Science ®Google Scholar
• Berry, L. L., Davis, S. W., & Wilmet, J. (2015). When the customer is stressed. Harvard Business Review, 93(10), 86–94.
   Web of Science ®Google Scholar
• Berube, K. M., Fothergill-Bourbonnais, F., Thomas, M., & Moreau, D. (2014). Parents’ experience of the transition with their child from a pediatric intensive care unit (PICU) to the hospital ward: Searching for comfort across transitions. Journal of Pediatric Nursing, 29(6), 586–595. https://doi.org/10.1016/j.pedn.2014.06.001
   PubMed Web of Science ®Google Scholar
• Biernacki, P., & Waldorf, D. (1981). Snowball sampling: Problems and techniques of chain referral sampling. Sociological Methods & Research, 10(2), 141–163. https://doi.org/10.1177/004912418101000205
   Web of Science ®Google Scholar
• Büttgen, M., Schumann, J. H., & Ates, Z. (2012). Service locus of control and customer coproduction: The role of prior service experience and organizational socialization. Journal of Service Research, 15(2), 166–181. https://doi.org/10.1177/1094670511435564
   Web of Science ®Google Scholar
• Chan, S. H., & Shorey, S. (2021). Healthcare professionals’ sense of coherence of parental involvement in neonatal intensive care units: A framework synthesis. Research in Nursing & Health, 44(6), 875–890. https://doi.org/10.1002/nur.22178
   PubMed Web of Science ®Google Scholar
• Conde‐Agudelo, A., Belizán, J. M., & Diaz‐Rossello, J. (2012). Cochrane review: Kangaroo mother care to reduce morbidity and mortality in low birthweight infants. Evidence-Based Child Health: A Cochrane Review Journal, 7(2), 760–876. https://doi.org/10.1002/ebch.1837
   Google Scholar
• Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research: Choosing among five approaches. Sage Publications.
   Google Scholar
• Crié, D., & Chebat, J.-C. (2013). Health marketing: Toward an integrative perspective. Journal of Business Research, 66(1), 123–126. https://doi.org/10.1016/j.jbusres.2012.09.002
   Web of Science ®Google Scholar
• Danaher, T. S., & Gallan, A. S. (2016). Service research in health care: Positively impacting lives. Journal of Service Research, 19(4), 433–437. https://doi.org/10.1177/1094670516666346
   Web of Science ®Google Scholar
• Davis, L., Mohay, H., & Edwards, H. (2003). Mothers’ involvement in caring for their premature infants: An historical overview. Journal of Advanced Nursing, 42(6), 578–586. https://doi.org/10.1046/j.1365-2648.2003.02661.x
   PubMed Web of Science ®Google Scholar
• Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01
   Web of Science ®Google Scholar
• Dellande, S., Gilly, M. C., & Graham, J. L. (2004). Gaining compliance and losing weight: The role of the service provider in health care services. Journal of Marketing, 68(3), 78–91. https://doi.org/10.1509/jmkg.68.3.78.34764
   Web of Science ®Google Scholar
• Dong, B., & Sivakumar, K. (2017). Customer participation in services: Domain, scope, and boundaries. Journal of the Academy of Marketing Science, 45(6), 944–965. https://doi.org/10.1007/s11747-017-0524-y
   Web of Science ®Google Scholar
• Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding understanding of service exchange and value co-creation: A social construction approach. Journal of the Academy of Marketing Science, 39(2), 327–339. https://doi.org/10.1007/s11747-010-0200-y
   Web of Science ®Google Scholar
• Emerson, R. M. (1962). Power-dependence relations. American Sociological Review, 27(1), 31–41. https://doi.org/10.2307/2089716
   Web of Science ®Google Scholar
• Galarza-Winton, M. E., Dicky, T., OʼLeary, L., Lee, S. K., & OʼBrien, K. (2013). Implementing family-integrated care in the NICU. Advances in Neonatal Care: Official Journal of the National Association of Neonatal Nurses, 13(5), 335–340. https://doi.org/10.1097/ANC.0b013e3182a14cde
   PubMed Web of Science ®Google Scholar
• Gallan, A. S., Jarvis, C. B., Brown, S. W., & Bitner, M. J. (2013). Customer positivity and participation in services: An empirical test in a health care context. Journal of the Academy of Marketing Science, 41(3), 338–356. https://doi.org/10.1007/s11747-012-0307-4
   Web of Science ®Google Scholar
• Gremler, D. D. (2004). The critical incident technique in service research. Journal of Service Research, 7(1), 65–89. https://doi.org/10.1177/1094670504266138
   Web of Science ®Google Scholar
• Grönroos, C. (1998). Marketing services: The case of a missing product. Journal of Business & Industrial Marketing, 13(4/5), 322–338. https://doi.org/10.1108/08858629810226645
   Google Scholar
• Hardyman, W., Daunt, K. L., & Kitchener, M. (2015). Value co-creation through patient engagement in health care: A micro-level approach and research agenda. Public Management Review, 17(1), 90–107. https://doi.org/10.1080/14719037.2014.881539
   Web of Science ®Google Scholar
• Hartline, M. D., Maxham, J. G., & McKee, D. O. (2000). Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees. Journal of Marketing, 64(2), 35–50. https://doi.org/10.1509/jmkg.64.2.35.18001
   Web of Science ®Google Scholar
• Jackson, Y. C. (2022). What is kangaroo care? Kangaroo.care. https://kangaroo.care/blogs/news/what-is-kangaroo-mother-care-kmc
   Google Scholar
• Kaghan, W. N., Strauss, A. L., Barley, S. R., Brannen, M. Y., & Thomas, R. J. (1999). The practice and uses of field research in the 21st-century organization. Journal of Management Inquiry, 8(1), 67–81. https://doi.org/10.1177/105649269981007
   Web of Science ®Google Scholar
• Keeling, D. I., Keeling, K., de Ruyter, K., & Laing, A. (2021). How value co-creation and co-destruction unfolds: A longitudinal perspective on dialogic engagement in health services interactions. Journal of the Academy of Marketing Science, 49(2), 236–257. https://doi.org/10.1007/s11747-020-00737-z
   Web of Science ®Google Scholar
• Kelle, U. (2007). The development of categories: Different approached in grounded theory. In A. Bryant & K. Charmaz (Eds.), The sage handbook of grounded theory (pp. 191–213). Sage.
   Google Scholar
• Lawhorn, G. (2002). Facilitation of parenting the premature infant, within the neonatal intensive care unit. Journal of Perinatal and Neonatal Nursing, 16(1), 71–82.
   PubMed Web of Science ®Google Scholar
• Lee, R. G., Ozanne, J. L., & Hill, R. P. (1999). Improving service encounters through resource sensitivity: The case of healthcare delivery in an Appalachian community. Journal of Public Policy & Marketing, 18(2), 230–248. https://doi.org/10.1177/074391569901800209
   Web of Science ®Google Scholar
• Linden, D. W. (2015, April 13). What parents can do to help preemies: Hospitals are enlisting moms and dads to work full-time with their premature babies in the NICU. Wall Street Journal.
   Google Scholar
• Lusch, R. F., & Vargo, S. L. (2014). Service-dominant logic: Premises, perspectives, possibilities. Cambridge University Press.
   Google Scholar
• Manolis, C., Meamber, L. A., Winsor, R. D., & Brooks, C. M. (2001). Partial employees and consumers: A postmodern, meta-theoretical perspective for services marketing. Marketing Theory, 1(2), 225–243. https://doi.org/10.1177/147059310100100204
   Google Scholar
• McColl-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. C., & van Kasteren, Y. (2012). Health care customer value cocreation practice styles. Journal of Service Research, 15(4), 370–389. https://doi.org/10.1177/1094670512442806
   Web of Science ®Google Scholar
• Mills, P. K., & Morris, J. H. (1986). Clients as “partial” employees of service organizations: Role development in client participation. The Academy of Management Review, 11(4), 726–735. https://doi.org/10.2307/258392
   Web of Science ®Google Scholar
• Mittelstaedt, J. D., Duke, C. R., & Mittelstaedt, R. A. (2009). Health care choices in the United States and the constrained consumer: A marketing systems perspective on access and assortment in health care: JPP&M. Journal of Public Policy & Marketing, 28(1), 95–101. https://doi.org/10.1509/jppm.28.1.95
   Web of Science ®Google Scholar
• O’Brien, K., Robson, K., Bracht, M., Cruz, M., Lui, K., Alvaro, R., da Silva, O., Monterrosa, L., Narvey, M., Ng, E., Soraisham, A., Ye, X. Y., Mirea, L., Tarnow-Mordi, W., & Lee, S. K, FICare Study Group and FICare Parent Advisory Board. (2018). Effectiveness of Family Integrated Care in neonatal intensive care units on infant and parent outcomes: A multicentre, multinational, cluster-randomised controlled trial. The Lancet. Child & Adolescent Health, 2(4), 245–254. https://doi.org/10.1016/S2352-4642(18)30039-7
   PubMedGoogle Scholar
• Osborne, S. P., & Strokosch, K. (2013). It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management, 24(S1), S31–S47. https://doi.org/10.1111/1467-8551.12010
   Web of Science ®Google Scholar
• Osborne, S. P., Radnor, Z., & Nasi, G. (2012). A new theory for public service management? Toward a (Public) service dominant approach. The American Review of Public Administration, 43(2), 135–158. https://doi.org/10.1177/0275074012466935
   Web of Science ®Google Scholar
• Platt, S. H. (1959). The welfare of children in hospital. Ministry of Health, Central Health Services Council.
   Google Scholar
• Rayburn, S. W. (2014). Improving service worker affect: The transformative potential of work design. Journal of Services Marketing, 28(1), 71–81.
   Web of Science ®Google Scholar
• Rayburn, S. W. (2015). Consumers’ captive service experiences: It’s YOU and ME. The Service Industries Journal, 35(15-16), 806–825. https://doi.org/10.1080/02642069.2015.1090982
   Web of Science ®Google Scholar
• Rayburn, S. W., & Gilliam, D. A. (2016). Using work design to motivate FLE customer oriented behaviors. The Service Industries Journal, 36(7-8), 339–355. https://doi.org/10.1080/02642069.2016.1219723
   Web of Science ®Google Scholar
• Rayburn, S. W., & Ochieng, G. (2022). Instigating transformative entrepreneurship in subsistence communities: Supporting transcendence and self-determination. Africa Journal of Management, 8(3), 271–297. https://doi.org/10.1080/23322373.2022.2071574
   Web of Science ®Google Scholar
• Rayburn, S. W., Anderson, S. T., & Sierra, J. J. (2020a). Future thinking: A marketing perspective on reducing wildlife crime. Psychology & Marketing, 37(12), 1643–1655. https://doi.org/10.1002/mar.21413
   Web of Science ®Google Scholar
• Rayburn, S. W., Mason, M. J., & Maarten Volkers, M. (2020b). Service captivity: No choice, no voice, no power. Journal of Public Policy & Marketing, 39(2), 155–168. https://doi.org/10.1177/0743915619899082
   Web of Science ®Google Scholar
• Reichertz, J. (2007). Abduction: The logic of discovery of grounded theory. In A. Bryant & K. Charmaz (Eds.), The sage handbook of grounded theory (pp. 214–229). Sage.
   Google Scholar
• Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and wellbeing. The American Psychologist, 55(1), 68–78. https://doi.org/10.1037/0003-066x.55.1.68
   PubMed Web of Science ®Google Scholar
• Schiek, D., & Ullrich, C. G. (2017). Using asynchronous written online communications for qualitative inquiries: A research note. Qualitative Research, 17(5), 589–597. https://doi.org/10.1177/1468794117690216
   Web of Science ®Google Scholar
• Spanjol, J., Cui, A. S., Nakata, C., Sharp, L. K., Crawford, S. Y., Xiao, Y., & Watson-Manheim, M. B. (2015). Co-production of prolonged, complex, and negative services: An examination of medication adherence in chronically ill individuals. Journal of Service Research, 18(3), 284–302. https://doi.org/10.1177/1094670515583824
   Web of Science ®Google Scholar
• Straus, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Sage.
   Google Scholar
• Sweeney, J. C., Danaher, T. S., & McColl-Kennedy, J. R. (2015). Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers. Journal of Service Research, 18(3), 318–335. https://doi.org/10.1177/1094670515572128
   Web of Science ®Google Scholar
• Tallandini, M. A., & Scalembra, C. (2006). Kangaroo mother care and mother-premature infant dyadic interaction. Infant Mental Health Journal, 27(3), 251–275. https://doi.org/10.1002/imhj.20091
   PubMed Web of Science ®Google Scholar
• The Zaky. (2022). https://thezaky.com
   Google Scholar
• Ubelacker, S. (2013). NICU Program lets parents take charge of baby’s care cuts stress, helps infant. Vancouver Sun, September 23.
   Google Scholar
• Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5–23. https://doi.org/10.1007/s11747-015-0456-3
   Web of Science ®Google Scholar
• Vargo, S., Akaka, M. A., & Vaughan, C. M. (2017). Conceptualizing value: A service-ecosystem view. Journal of Creating Value, 3(2), 117–124. https://doi.org/10.1177/2394964317732861
   Google Scholar
• Wagner, S. M., Lukassen, P., & Mahlendorf, M. (2010). Misused and missed use—Grounded theory and objective hermeneutics as methods for research in industrial marketing. Industrial Marketing Management, 39(1), 5–15. https://doi.org/10.1016/j.indmarman.2008.05.007
   Web of Science ®Google Scholar
• Weber, A. M., Jackson, Y. C., Elder, M. R., Remer, S. L., Parikh, N. A., Hofherr, J. J., Voos, K. C., & Kaplan, H. C. (2022). Application of a risk management framework to parent sleep during skin-to-skin care in the NICU. Journal of Obstetric, Gynecologic & Neonatal Nursing, 51(3), 336–348. https://doi.org/10.1016/j.jogn.2022.02.004
   PubMed Web of Science ®Google Scholar
• Welch, M. G., Hofer, M. A., Stark, R. I., Andrews, H. F., Austin, J., Glickstein, S. B., Ludwig, R. J., & Myers, M. M, FNI Trial Group. (2013). Randomized controlled trial of family nurture intervention in the NICU: Assessments of length of stay, feasibility, and safety. BMC Pediatrics, 13(1), 148–157. https://doi.org/10.1186/1471-2431-13-148
   PubMed Web of Science ®Google Scholar
• Ygge, B. M., & Arnetz, J. E. (2004). A study of parental involvement in pediatric hospital care: Implications for clinical practice. Journal of Pediatric Nursing, 19(3), 217–223. https://doi.org/10.1016/j.pedn.2004.02.005
   PubMedGoogle Scholar