References: Evaluation of Customer Satisfaction Level of Different Projects

Quality Assurance

Good Practice, Regulation, and Law

Volume 11, 2005 - Issue 2-4

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REFERENCES

Feigenbaum , A. V. 1986 . Total Quality Control. , 3rd edition . New York , NY : McGraw-Hill Book Company .
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Jackson , J. E. 1991 . A User's Guide to Principal Components . New York , NY : John Wiley & Sons, Inc .
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Johnson , R. A. and Wichern , D. W. 1982 . Applied Multivariate Statistical Analysis . (pp. 356 – 395 ). Englewood Cliffs , NJ : Prentice-Hall, Inc .
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