76
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Leaders’ coaching behaviors and the emotional exhaustion of hotel frontline supervisors: Examining the serial mediating effects of taking charge and work engagement

ORCID Icon, , &

References

  • Ali, M., Islam, T., Ali, F. H., Raza, B., & Kabir, G. (2021). Enhancing nurses well-being through managerial coaching: A mediating model. International Journal of Human Rights in Healthcare, 14(2), 143–157. doi:10.1108/IJHRH-10-2020-0088
  • Ayachit, M., & Chitta, S. (2022). A systematic review of burnout studies from the hospitality literature. Journal of Hospitality Marketing & Management, 31(2), 125–144. doi:10.1080/19368623.2021.1957743
  • Babcock-Roberson, M. E., & Strickland, O. J. (2010). The relationship between charismatic leadership, work engagement, and organizational citizenship behaviors. The Journal of Psychology, 144(3), 313–326. doi:10.1080/00223981003648336
  • Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. doi:10.1108/02683940710733115
  • Baumeister, R. F., Bratslavsky, E., Muraven, M., & Tice, D. M. (2018). Ego depletion: Is the active self a limited resource? In Roy Baumeister (Ed.), Self-regulation and self-control (pp. 16–44). London, United Kingdom: Routledge.
  • Bavik, A., & Koseoglu, M. A. (2022). Intellectual structure of leadership studies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 34(12), 4562–4591. doi:10.1108/IJCHM-10-2021-1264
  • Brewer, E. W., & Shapard, L. (2004). Employee burnout: A meta-analysis of the relationship between age or years of experience. Human Resource Development Review, 3(2), 102–123. doi:10.1177/1534484304263335
  • Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. The Journal of Applied Psychology, 81(4), 358–368. doi:10.1037/0021-9010.81.4.358
  • Burke, M. J., Brief, A. P., & George, J. M. (1993). The role of negative affectivity in understanding relations between self-reports of stressors and strains: A comment on the applied psychology literature. The Journal of Applied Psychology, 78(3), 402–412. doi:10.1037/0021-9010.78.3.402
  • Byrne, Z. S., Peters, J. M., & Weston, J. W. (2016). The struggle with employee engagement: Measures and construct clarification using five samples. The Journal of Applied Psychology, 101(9), 1201–1227. doi:10.1037/apl0000124
  • Cai, Z., Huo, Y., Lan, J., Chen, Z., & Lam, W. (2019). When do frontline hospitality employees take charge? Prosocial motivation, taking charge, and job performance: The moderating role of job autonomy. Cornell Hospitality Quarterly, 60(3), 237–248. doi:10.1177/1938965518797081
  • Cangiano, F., Parker, S. K., & Ouyang, K. (2021). Too proactive to switch off: When taking charge drains resources and impairs detachment. Journal of Occupational Health Psychology, 26(2), 142–154. doi:10.1037/ocp0000265
  • Chen, C. Y. (2019). Does work engagement mediate the influence of job resourcefulness on job crafting? An examination of frontline hotel employees. International Journal of Contemporary Hospitality Management, 31(4), 1684–1701. doi:10.1108/IJCHM-05-2018-0365
  • Chen, H., Green, Y., & Williams, K. (2021). Does perceived manager support reduce hotel supervisors’ emotional exhaustion? The mediating role of control over time and negative emotions. International Hospitality Review, 37(1), 110–124. doi:10.1108/IHR-03-2021-0024
  • Chen, H., Richard, O. C., Boncoeur, O. D., & Ford, D. L., Jr. (2020). Work engagement, emotional exhaustion, and counterproductive work behavior. Journal of Business Research, 114, 30–41. doi:10.1016/j.jbusres.2020.03.025
  • Chin, W. W. (2010). How to write up and report PLS analyses. In V. Esposito Vinzi, W. Chin, J. Henseler, & H. Wang (Eds.), Handbook of partial least squares. Springer handbooks of computational statistics (pp. 655–690). Berlin, Germany: Springer.
  • Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89–136. doi:10.1111/j.1744-6570.2010.01203.x
  • Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Erlbaum.
  • Costen, W. M., Johanson, M. M., & Poisson, D. K. (2010). The development of quality managers in the hospitality industry: Do employee development programs make cents? Journal of Human Resources in Hospitality & Tourism, 9(2), 131–141. doi:10.1080/15332840903383814
  • Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. The Journal of Applied Psychology, 88(1), 160–169. doi:10.1037/0021-9010.88.1.160
  • Dahling, J. J., Taylor, S. R., Chau, S. L., & Dwight, S. A. (2016). Does coaching matter? A multilevel model linking managerial coaching skill and frequency to sales goal attainment. Personnel Psychology, 69(4), 863–894. doi:10.1111/peps.12123
  • Decuypere, A., & Schaufeli, W. (2020). Leadership and work engagement: Exploring explanatory mechanisms. German Journal of Human Resource Management: Zeitschrift Für Personalforschung, 34(1), 69–95. doi:10.1177/2397002219892197
  • Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. doi:10.1037/0021-9010.86.3.499
  • Ellinger, A. D. (2013). Supportive supervisors and managerial coaching: Exploring their intersections. Journal of Occupational and Organizational Psychology, 86(3), 310–316. doi:10.1111/joop.12021
  • Ellinger, A. D., Ellinger, A. E., Bachrach, D. G., Wang, Y. L., & Elmadağ Baş, A. B. (2011). Organizational investments in social capital, managerial coaching, and employee work-related performance. Management Learning, 42(1), 67–85. doi:10.1177/1350507610384329
  • Ellinger, A. D., & Kim, S. (2014). Coaching and human resource development: Examining relevant theories, coaching genres, and scales to advance research and practice. Advances in Developing Human Resources, 16(2), 127–138. doi:10.1177/1523422313520472
  • Faul, F., Erdfelder, E., Buchner, A., & Lang, A.-G. (2009). Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149–1160. doi:10.3758/BRM.41.4.1149
  • González-Romá, V., Schaufeli, W. B., Bakker, A. B., & Lloret, S. (2006). Burnout and work engagement: Independent factors or opposite poles? Journal of Vocational Behavior, 68(1), 165–174. doi:10.1016/j.jvb.2005.01.003
  • Gorgievski, M., & Hobfoll, S. E. (2008). Work can burn us out and fire us up. In J. R. B. Halbesleben (Ed.), Handbook of stress and burnout in health care (pp. 7–22). Hauppauge, NY: Nova Science.
  • Grant, A. M. (2001). Towards a psychology of coaching. Unpublished manuscript, Coaching Psychology Unit, School of Psychology, University of Sydney, Australia.
  • Grant, A. M. (2006). A personal perspective on professional coaching and the development of coaching psychology. International Coaching Psychology Review, 1(1), 12–22. doi:10.53841/bpsicpr.2006.1.1.12
  • Gui, C., Luo, A., Zhang, P., & Deng, A. (2020). A meta-analysis of transformational leadership in hospitality research. International Journal of Contemporary Hospitality Management, 32(6), 2137–2154. doi:10.1108/IJCHM-05-2019-0507
  • Haenlein, M., & Kaplan, A. M. (2004). A beginner’s guide to partial least squares analysis. Understanding Statistics, 3(4), 283–297. doi:10.1207/s15328031us0304_4
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Thousand Oaks, CA: Sage.
  • Hakanen, J. J., Peeters, M. C., & Schaufeli, W. B. (2018). Different types of employee well-being across time and their relationships with job crafting. Journal of Occupational Health Psychology, 23(2), 289–301. doi:10.1037/ocp0000081
  • Halbesleben, J. R., & Bowler, W. M. (2007). Emotional exhaustion and job performance: The mediating role of motivation. The Journal of Applied Psychology, 92(1), 93–106. doi:10.1037/0021-9010.92.1.93
  • Halbesleben, J. R., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the “COR” understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364. doi:10.1177/0149206314527130
  • Heslin, P. A., Latham, G. P., & VandeWalle, D. M. (2006). The effect of implicit person theory on performance appraisals. The Journal of Applied Psychology, 90(5), 842–856. doi:10.1037/0021-9010.90.5.842
  • Hetland, J., Hetland, H., Bakker, A. B., & Demerouti, E. (2018). Daily transformational leadership and employee job crafting: The role of promotion focus. European Management Journal, 36(6), 746–756. doi:10.1016/j.emj.2018.01.002
  • Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513–524. doi:10.1037/0003-066X.44.3.513
  • Huang, J. T., & Hsieh, H. H. (2015). Supervisors as good coaches: Influences of coaching on employees’ in-role behaviors and proactive career behaviors. The International Journal of Human Resource Management, 26(1), 42–58. doi:10.1080/09585192.2014.940993
  • Huertas-Valdivia, I., González-Torres, T., & Nájera-Sánchez, J. J. (2022). Contemporary leadership in hospitality: A review and research agenda. International Journal of Contemporary Hospitality Management, 34(6), 2399–2422. doi:10.1108/IJCHM-05-2021-0658
  • Janssen, O., Lam, C. K., & Huang, X. (2010). Emotional exhaustion and job performance: The moderating roles of distributive justice and positive affect. Journal of Organizational Behavior, 31(6), 787–809. doi:10.1002/job.614
  • Jo Dolasinski, M., & Reynolds, J. (2019). Hotel leader competencies: Industry practitioner perspectives. Journal of Human Resources in Hospitality & Tourism, 18(3), 349–367. doi:10.1080/15332845.2019.1599785
  • Karatepe, O. M. (2010). The effect of positive and negative work‐family interaction on exhaustion: Does work social support make a difference? International Journal of Contemporary Hospitality Management, 22(6), 836–856. doi:10.1108/09596111011063115
  • Karatepe, O. M., & Aleshinloye, K. D. (2009). Emotional dissonance and emotional exhaustion among hotel employees in Nigeria. International Journal of Hospitality Management, 28(3), 349–358. doi:10.1016/j.ijhm.2008.12.002
  • Karatepe, O. M., Beirami, E., Bouzari, M., & Safavi, H. P. (2014). Does work engagement mediate the effects of challenge stressors on job outcomes? Evidence from the hotel industry. International Journal of Hospitality Management, 36, 14–22. doi:10.1016/j.ijhm.2013.08.003
  • Karatepe, O. M., & Demir, E. (2014). Linking core self-evaluations and work engagement to work-family facilitation: A study in the hotel industry. International Journal of Contemporary Hospitality Management, 26(2), 307–323. doi:10.1108/IJCHM-01-2013-0008
  • Kim, B. J., Rousseau, D. M., & Tomprou, M. (2019). Training and diffusion of change: The impact of training and proactivity on change-related advice giving. The Journal of Applied Behavioral Science, 55(4), 453–476. doi:10.1177/002188631986532
  • Kim, H. J., Shin, K. H., & Swanger, N. (2009). Burnout and engagement: A comparative analysis using the Big Five personality dimensions. International Journal of Hospitality Management, 28(1), 96–104. doi:10.1016/j.ijhm.2008.06.001
  • Kim, S. (2014). Assessing the influence of managerial coaching on employee outcomes. Human Resource Development Quarterly, 25(1), 59–85. doi:10.1002/hrdq.21175
  • Kim, S., Egan, T. M., Kim, W., & Kim, J. (2013). The impact of managerial coaching behavior on employee work-related reactions. Journal of Business and Psychology, 28(3), 315–330. doi:10.1007/s10869-013-9286-9
  • Kim, S., & Kuo, M. H. (2015). Examining the relationships among coaching, trustworthiness, and role behaviors: A social exchange perspective. The Journal of Applied Behavioral Science, 51(2), 152–176. doi:10.1177/0021886315574884
  • Kim, T. Y., & Liu, Z. (2017). Taking charge and employee outcomes: The moderating effect of emotional competence. The International Journal of Human Resource Management, 28(5), 775–793. doi:10.1080/09585192.2015.1109537
  • Kim, T. Y., Liu, Z., & Diefendorff, J. M. (2015). Leader–member exchange and job performance: The effects of taking charge and organizational tenure. Journal of Organizational Behavior, 36(2), 216–231. doi:10.1002/job.1971
  • Kloutsiniotis, P. V., Mihail, D. M., Mylonas, N., & Pateli, A. (2022). Transformational leadership, HRM practices and burnout during the COVID-19 pandemic: The role of personal stress, anxiety, and workplace loneliness. International Journal of Hospitality Management, 102, 103177. doi:10.1016/j.ijhm.2022.103177
  • Kock, N. (2017). Common method bias: A full collinearity assessment method for PLS-SEM. In H. Latan & R. Noonan (Eds.), Partial least squares path modelling: Basic concepts, methodological issues and applications (pp. 245–257). Cham, Switzerland: Springer.
  • Ladyshewsky, R., & Taplin, R. (2017). Employee perceptions of managerial coaching and work engagement using the Measurement Model of Coaching Skills and the Utrecht Work Engagement Scale. International Journal of Evidence Based Coaching and Mentoring, 15(2), 25–42.
  • Lam, C. F., Wan, W. H., & Roussin, C. J. (2016). Going the extra mile and feeling energized: An enrichment perspective of organizational citizenship behaviors. The Journal of Applied Psychology, 101(3), 379–391. doi:10.1037/apl0000071
  • Langelaan, S., Bakker, A. B., Van Doornen, L. J., & Schaufeli, W. B. (2006). Burnout and work engagement: Do individual differences make a difference? Personality and Individual Differences, 40(3), 521–532. doi:10.1016/j.paid.2005.07.009
  • Lee, M. C. C., Idris, M. A., & Tuckey, M. (2019). Supervisory coaching and performance feedback as mediators of the relationships between leadership styles, work engagement, and turnover intention. Human Resource Development International, 22(3), 257–282. doi:10.1080/13678868.2018.1530170
  • Longenecker, C. O., & Neubert, M. J. (2005). The practices of effective managerial coaches. Business Horizons, 48(6), 493–500. doi:10.1016/j.bushor.2005.04.004
  • Luo, A., Guchait, P., Lee, L., & Madera, J. M. (2019). Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture. International Journal of Hospitality Management, 77, 31–39. doi:10.1016/j.ijhm.2018.06.011
  • Lv, Q., Xu, S., & Ji, H. (2012). Emotional labor strategies, emotional exhaustion, and turnover intention: An empirical study of Chinese hotel employees. Journal of Human Resources in Hospitality & Tourism, 11(2), 87–105. doi:10.1080/15332845.2012.648837
  • Maden-Eyiusta, C. (2021). Role conflict, role ambiguity, and proactive behaviors: Does flexible role orientation moderate the mediating impact of engagement? The International Journal of Human Resource Management, 32(13), 2829–2855. doi:10.1080/09585192.2019.1616590
  • Maslach, C., & Goldberg, J. (1998). Prevention of burnout: New perspectives. Applied and Preventive Psychology, 7(1), 63–74. doi:10.1016/S0962-1849(98)80022-X
  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. doi:10.1002/job.4030020205
  • Matsuo, M., & Matsuo, T. (2017). The effect of diagnostic and interactive uses of management control systems and managerial coaching on reflection in teams. Journal of Accounting & Organizational Change, 13(3), 410–424. doi:10.1108/JAOC-06-2016-0034
  • McCarthy, G., & Milner, J. (2020). Ability, motivation and opportunity: Managerial coaching in practice. Asia Pacific Journal of Human Resources, 58(1), 149–170. doi:10.1111/1744-7941.12219
  • Montano, D., Reeske, A., Franke, F., & Hüffmeier, J. (2017). Leadership, followers’ mental health and job performance in organizations: A comprehensive meta‐analysis from an occupational health perspective. Journal of Organizational Behavior, 38(3), 327–350. doi:10.1002/job.2124
  • Moon, H., Kamdar, D., Mayer, D. M., & Takeuchi, R. (2008). Me or we? The role of personality and justice as other-centered antecedents to innovative citizenship behaviors within organizations. The Journal of Applied Psychology, 93(1), 84–94. doi:10.1037/0021-9010.93.1.84
  • Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extra-role efforts to initiate workplace change. Academy of Management Journal, 42(4), 403–419. doi:10.5465/257011
  • Mustafa, M. J., Mansilla, O., & Gibson, M. T. (2021). Examining when hotel middle-managers’ psychological ownership influences their commitment and job satisfaction. Journal of Human Resources in Hospitality & Tourism, 20(2), 198–221. doi:10.1080/15332845.2021.1872236
  • Ngo, M. S. M., Mustafa, M. J., & Butt, M. M. (2023). When and why employees take charge in the Workplace: the roles of learning goal orientation, role-breadth self-efficacy and co-worker support. Review of Managerial Science, 17(5), 1681–1702. doi:10.1007/s11846-022-00568-y
  • Nielsen, K., & Daniels, K. (2012). Does shared and differentiated transformational leadership predict followers’ working conditions and well-being? The Leadership Quarterly, 23(3), 383–397. doi:10.1016/j.leaqua.2011.09.001
  • Niessen, C., Mäder, I., Stride, C., & Jimmieson, N. L. (2017). Thriving when exhausted: The role of perceived transformational leadership. Journal of Vocational Behavior, 103, 41–51. doi:10.1016/j.jvb.2017.07.012
  • Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020). Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management, 91, 102414. doi:10.1016/j.ijhm.2019.102414
  • Okumus, F. (2020). Leadership research in hospitality and tourism. International Journal of Contemporary Hospitality Management, 32(6), 2029–2034. doi:10.1108/IJCHM-06-2020-027
  • O’Neill, J. W., & Xiao, Q. (2010). Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion. International Journal of Hospitality Management, 29(4), 652–658. doi:10.1016/j.ijhm.2009.12.004
  • Özduran, A., & Tanova, C. (2017a). Coaching and employee organizational citizenship behaviours: The role of procedural justice climate. International Journal of Hospitality Management, 60, 58–66. doi:10.1016/j.ijhm.2016.10.004
  • Özduran, A., & Tanova, C. (2017b). Manager mindsets and employee organizational citizenship behaviours. International Journal of Contemporary Hospitality Management, 29(1), 589–606. doi:10.1108/IJCHM-03-2016-0141
  • Parker, S. K., Wang, Y., & Liao, J. (2019). When is proactivity wise? A review of factors that influence the individual outcomes of proactive behavior. Annual Review of Organizational Psychology and Organizational Behavior, 6(1), 221–248. doi:10.1146/annurev-orgpsych-012218-015302
  • Presbitero, A., & Teng-Calleja, M. (2017). Employee proactivity in hotels undergoing organizational change and development. Journal of Human Resources in Hospitality & Tourism, 16(4), 401–421. doi:10.1080/15332845.2017.1266873
  • Rathi, N., & Lee, K. (2016). Emotional exhaustion and work attitudes: Moderating effect of personality among frontline hospitality employees. Journal of Human Resources in Hospitality & Tourism, 15(3), 231–251. doi:10.1080/15332845.2016.1147935
  • Reeck, C., Ames, D. R., & Ochsner, K. N. (2016). The social regulation of emotion: An integrative, cross-disciplinary model. Trends in Cognitive Sciences, 20(1), 47–63. doi:10.1016/j.tics.2015.09.003
  • Ringle, C. M., Wende, S., & Becker, J.-M. (2018). SmartPLS 3. Bönningstedt, Germany: SmartPLS.
  • Salanova, M., & Schaufeli, W. B. (2008). A cross-national study of work engagement as a mediator between job resources and proactive behaviour. The International Journal of Human Resource Management, 19(1), 116–131. doi:10.1080/09585190701763982
  • Salem, I. E.-B. (2015). Transformational leadership: Relationship to job stress and job burnout in five-star hotels. Tourism and Hospitality Research, 15(4), 240–253. doi:10.1177/1467358415581445
  • Sarstedt, M., Hair, J. F., Jr., Cheah, J.-H., Becker, J.-M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. doi:10.1016/j.ausmj.2019.05
  • Sarstedt, M., Ringle, C. M., Cheah, J.-H., Ting, H., Moisescu, O. I., & Radomir, L. (2020). Structural model robustness checks in PLS-SEM. Tourism Economics, 26(4), 531–554. doi:10.1177/1354816618823
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92. doi:10.1023/A:1015630930326
  • Shantz, A., Alfes, K., & Latham, G. P. (2016). The buffering effect of perceived organizational support on the relationship between work engagement and behavioral outcomes. Human Resource Management, 55(1), 25–38. doi:10.1002/hrm.21653
  • Skakon, J., Nielsen, K., Borg, V., & Guzman, J. (2010). Are leaders’ well-being, behaviours and style associated with the affective well-being of their employees? A systematic review of three decades of research. Work & Stress, 24(2), 107–139. doi:10.1080/02678373.2010.495262
  • Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. The Journal of Applied Psychology, 88(3), 518–528. doi:10.1037/0021-9010.88.3.518
  • Sonnentag, S., Dormann, C., & Demerouti, E. (2010). Not all days are created equal: The concept of state work engagement. In Work engagement: A handbook of essential theory and research (pp. 25–38). New York, NY: Psychology Press.
  • Strauss, K., & Parker, S. K. (2018). Intervening to enhance proactivity in organizations: Improving the present or changing the future. Journal of Management, 44(3), 1250–1278. doi:10.1177/0149206315602531
  • Strauss, K., Parker, S. K., & O’Shea, D. (2017). When does proactivity have a cost? Motivation at work moderates the effects of proactive work behavior on employee job strain. Journal of Vocational Behavior, 100, 15–26. doi:10.1016/j.jvb.2017.02.001
  • Tanskanen, J., Mäkelä, L., & Viitala, R. (2019). Linking managerial coaching and leader–member exchange on work engagement and performance. Journal of Happiness Studies, 20(4), 1217–1240. doi:10.1007/s10902-018-9996-9
  • Usakli, A., & Kucukergin, K. G. (2018). Using partial least squares structural equation modeling in hospitality and tourism: Do researchers follow practical guidelines? International Journal of Contemporary Hospitality Management, 30(11), 3462–3512. doi:10.1108/IJCHM-11-2017-0753
  • Wang, C. J., Tsai, H. T., & Tsai, M. T. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40, 79–89. doi:10.1016/j.tourman.2013.05.008
  • Weerakit, N., & Beeton, R. J. S. (2018). Leadership competencies for hospitality management staff in Thailand. Journal of Human Resources in Hospitality & Tourism, 17(3), 314–339. doi:10.1080/15332845.2017.1406277
  • Woo, H. R. (2017). Exploratory study examining the joint impacts of mentoring and managerial coaching on organizational commitment. Sustainability, 9(2), 181–189. doi:10.3390/su9020181
  • Wright, T. A., & Hobfoll, S. E. (2004). Commitment, psychological well-being and job performance: An examination of conservation of resources (COR) theory and job burnout. Journal of Business & Management, 9(4), 389–406.
  • Wu, C. H., & Parker, S. K. (2017). The role of leader support in facilitating proactive work behavior: A perspective from attachment theory. Journal of Management, 43(4), 1025–1049. doi:10.1177/014920631454474
  • Xiong, L., & King, C. (2019). Aligning employees’ attitudes and behavior with hospitality brands: The role of employee brand internalization. Journal of Hospitality and Tourism Management, 40, 67–76. doi:10.1016/j.jhtm.2019.06.006
  • Xu, A. J., Loi, R., & Chow, C. W. (2020). Can taking charge at work help hospitality frontline employees enrich their family life? International Journal of Hospitality Management, 89, 102594. doi:10.1016/j.ijhm.2020.102594
  • Zhao, H., & Liu, W. (2020). Managerial coaching and subordinates’ workplace well‐being: A moderated mediation study. Human Resource Management Journal, 30(2), 293–311. doi:10.1111/1748-8583.12280
  • Zopiatis, A., Constanti, P., & Theocharous, A. L. (2014). Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41, 129–140. doi:10.1016/j.tourman.2013.09.013

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.