Eco-innovation and customer satisfaction in the hospitality industry in Dubai: the role of green leadership

References

• Aboelmaged, M. (2018). Direct and indirect effects of eco-innovation, environmental orientation and supplier collaboration on hotel performance: An empirical study. Journal of Cleaner Production, 184, 537–549. doi:10.1016/j.jclepro.2018.02.192
   Web of Science ®Google Scholar
• Aboelmaged, M., & Hashem, G. (2019). Absorptive capacity and green innovation adoption in SMEs: The mediating effects of sustainable organisational capabilities. Journal of Cleaner Production, 220, 853–863. doi:10.1016/j.jclepro.2019.02.150
   Web of Science ®Google Scholar
• Aboelmaged, M., Bani-Melhem, S., Al-Hawari, M. A., & Ali, I. (2023). Product innovation research over the past 60 years: A bibliometric analysis of intellectual structure and emergent trends. Benchmarking: An International Journal. Ahead-of-print. doi:10.1108/BIJ-09-2022-0595
   Web of Science ®Google Scholar
• Abukhait, R. M., Bani-Melhem, S., & Zeffane, R. (2019). Empowerment, knowledge sharing and innovative behaviours: Exploring gender differences. International Journal of Innovation Management, 23(01), 1950006. doi:10.1142/S1363919619500063
   Google Scholar
• Abukhait, R., Bani-Melhem, S., & Mohd Shamsudin, F. (2020). Do employee resilience, focus on opportunity, and work-related curiosity predict innovative work behaviour? The mediating role of career adaptability. International Journal of Innovation Management, 24(07), 2050070. doi:10.1142/S136391962050070X
   Google Scholar
• Abukhait, R., Shamsudin, F. M., Bani-Melhem, S., & Al-Hawari, M. A. (2022). Obsessive–compulsive personality and creative performance: The moderating effect of manager coaching behavior. Review of Managerial Science, 17(1), 375–396. doi:10.1007/s11846-022-00528-6
   Web of Science ®Google Scholar
• Ahmed, M., Guo, Q., Qureshi, M. A., Raza, S. A., Khan, K. A., & Salam, J. (2021). Do green HR practices enhance green motivation and proactive environmental management maturity in hotel industry? International Journal of Hospitality Management, 94, 102852. doi:10.1016/j.ijhm.2020.102852
   Web of Science ®Google Scholar
• Al-Aomar, R., & Hussain, M. (2017). An assessment of green practices in a hotel supply chain: A study of UAE hotels. Journal of Hospitality and Tourism Management, 32, 71–81. doi:10.1016/j.jhtm.2017.04.002
   Web of Science ®Google Scholar
• Al-Hawari, M. A., Bani-Melhem, S., & Mohd. Shamsudin, F. (2021). Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization. International Journal of Contemporary Hospitality Management, 33(5), 1746–1767. doi:10.1108/IJCHM-08-2020-0802
   Web of Science ®Google Scholar
• Albaity, M., & Melhem, S. B. (2017). Novelty seeking, image, and loyalty—The mediating role of satisfaction and moderating role of length of stay: International tourists’ perspective. Tourism Management Perspectives, 23, 30–37. doi:10.1016/j.tmp.2017.04.001
   Web of Science ®Google Scholar
• Albort-Morant, G., Leal-Millán, A., & Cepeda-Carrión, G. (2016). The antecedents of green innovation performance: A model of learning and capabilities. Journal of Business Research, 69(11), 4912–4917. doi:10.1016/j.jbusres.2016.04.052
   Web of Science ®Google Scholar
• Albort-Morant, G., Leal-Rodríguez, A. L., & De Marchi, V. (2018). Absorptive capacity and relationship learning mechanisms as complementary drivers of green innovation performance. Journal of Knowledge Management, 22(2), 432–452. doi:10.1108/JKM-07-2017-0310
   Web of Science ®Google Scholar
• Arfi, W. B., Hikkerova, L., & Sahut, J. M. (2018). External knowledge sources, green innovation and performance. Technological Forecasting and Social Change, 129, 210–220. doi:10.1016/j.techfore.2017.09.017
   Web of Science ®Google Scholar
• Arici, H. E., & Uysal, M. (2022). Leadership, green innovation, and green creativity: A systematic review. The Service Industries Journal, 42(5–6), 280–320. doi:10.1080/02642069.2021.1964482
   Web of Science ®Google Scholar
• Asadi, S., OmSalameh Pourhashemi, S., Nilashi, M., Abdullah, R., Samad, S., Yadegaridehkordi, E., … Razali, N. S. (2020). Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry. Journal of Cleaner Production, 258, 120860. doi:10.1016/j.jclepro.2020.120860
   Web of Science ®Google Scholar
• Bani-Melhem, S. (2020). What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour? Journal of Hospitality and Tourism Management, 44, 38–49. doi:10.1016/j.jhtm.2020.05.005
   Web of Science ®Google Scholar
• Bani-Melhem, S., Abukhait, R., & Bourini, I. F. (2022). How and when does centralization affect the likelihood of passive leadership? Leadership & Organization Development Journal, 43(4), 533–549. doi:10.1108/LODJ-10-2021-0492
   Web of Science ®Google Scholar
• Bani-Melhem, S., Abukhait, R., Shamsudin, F. M., & Al-Hawari, M. A. (2021a). How and when does job challenge promote the innovative behaviour of public sector employees? International Journal of Innovation Management, 25(06), 2150069. doi:10.1142/S1363919621500699
   Web of Science ®Google Scholar
• Bani-Melhem, S., Al-Hawari, M. A., & Mohd. Shamsudin, F. (2022). Green innovation performance: A multi-level analysis in the hotel sector. Journal of Sustainable Tourism, 30(8), 1878–1896. doi:10.1080/09669582.2021.1991935
   Web of Science ®Google Scholar
• Bani-Melhem, S., Al-Hawari, M. A., & Quratulain, S. (2020). Leader-member exchange and frontline employees’ innovative behaviors: The roles of employee happiness and service climate. International Journal of Productivity and Performance Management, 71(2), 540–557. doi:10.1108/IJPPM-03-2020-0092
   Web of Science ®Google Scholar
• Bani-Melhem, S., Zeffane, R., & Albaity, M. (2018). Determinants of employees’ innovative behavior. International Journal of Contemporary Hospitality Management, 30(3), 1601–1620. doi:10.1108/IJCHM-02-2017-0079
   Web of Science ®Google Scholar
• Bani-Melhem, S., Zeffane, R., Abukhait, R., & Shamsudin, F. M. (2021b). Empowerment as a pivotal deterrent to employee silence: Evidence from the UAE hotel sector. Human Performance, 34(2), 107–125. doi:10.1080/08959285.2021.1890079
   Web of Science ®Google Scholar
• Begum, S., Xia, E., Ali, F., Awan, U., & Ashfaq, M. (2022). Achieving green product and process innovation through green leadership and creative engagement in manufacturing. Journal of Manufacturing Technology Management, 33(4), 656–674. doi:10.1108/JMTM-01-2021-0003
   Web of Science ®Google Scholar
• Calza, F., Parmentola, A., & Tutore, I. (2017). Types of green innovations: Ways of implementation in a non-green industry. Sustainability, 9(8), 1301. doi:10.3390/su9081301
   Web of Science ®Google Scholar
• Chang, N. J., & Fong, C. M. (2010). Green product quality, green corporate image, green customer satisfaction, and green customer loyalty. African Journal of Business Management, 4(13), 2836.
   Google Scholar
• Chen, R. J. (2015). From sustainability to customer loyalty: A case of full service hotels’ guests. Journal of Retailing and Consumer Services, 22, 261–265. doi:10.1016/j.jretconser.2014.08.007
   Web of Science ®Google Scholar
• Chu, Z., Wang, L., & Lai, F. (2019). Customer pressure and green innovations at third party logistics providers in China: The moderation effect of organizational culture. The International Journal of Logistics Management, 30(1), 57–75. doi:10.1108/IJLM-11-2017-0294
   Web of Science ®Google Scholar
• Chung, K. C. (2020). Green marketing orientation: Achieving sustainable development in green hotel management. Journal of Hospitality Marketing & Management, 29(6), 722–738. doi:10.1080/19368623.2020.1693471
   Web of Science ®Google Scholar
• Cop, S., Alola, U. V., & Alola, A. A. (2020). Perceived behavioral control as a mediator of hotels’ green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice. Business Strategy and the Environment, 29(8), 3495–3508. doi:10.1002/bse.2592
   Web of Science ®Google Scholar
• Dietz, T., Fitzgerald, A., & Shwom, R. (2005). Environmental values. Annual Review of Environment and Resources, 30(1), 335–372. doi:10.1146/annurev.energy.30.050504.144444
   Web of Science ®Google Scholar
• Dutt, C. S., Harvey, W. S., & Shaw, G. (2022). Exploring the relevance of social exchange theory in the Middle East: A case study of tourism in Dubai, UAE. International Journal of Tourism Research, 25(2), 198–220. doi:10.1002/jtr.2560
   Web of Science ®Google Scholar
• Eiadat, Y., Kelly, A., Roche, F., & Eyadat, H. (2008). Green and competitive? An empirical test of the mediating role of environmental innovation strategy. Journal of World Business, 43(2), 131–145. doi:10.1016/j.jwb.2007.11.012
   Web of Science ®Google Scholar
• García-Pozo, A., Sánchez-Ollero, J. L., & Ons-Cappa, M. (2016). ECO-innovation and economic crisis: A comparative analysis of environmental good practices and labour productivity in the Spanish hotel industry. Journal of Cleaner Production, 138, 131–138. doi:10.1016/j.jclepro.2016.01.011
   Web of Science ®Google Scholar
• Ge, B., Yang, Y., Jiang, D., Gao, Y., Du, X., & Zhou, T. (2018). An empirical study on green innovation strategy and sustainable competitive advantages: Path and boundary. Sustainability, 10(10), 3631. doi:10.3390/su10103631
   Web of Science ®Google Scholar
• Gürlek, M., & Tuna, M. (2018). Reinforcing competitive advantage through green organizational culture and green innovation. The Service Industries Journal, 38(7–8), 467–491. doi:10.1080/02642069.2017.1402889
   Web of Science ®Google Scholar
• Hall, P. (1988). Theoretical comparison of bootstrap confidence intervals. The Annals of Statistics, 16(3), 927–953. doi:10.1214/aos/1176350933
   Web of Science ®Google Scholar
• Hameed, W. U., Nisar, Q. A., & Wu, H. C. (2021). Relationships between external knowledge, internal innovation, firms’ open innovation performance, service innovation and business performance in the Pakistani hotel industry. International Journal of Hospitality Management, 92, 102745. doi:10.1016/j.ijhm.2020.102745
   Web of Science ®Google Scholar
• Hoelter, J. W. (1983). The analysis of covariance structures: Goodness-of-fit indices. Sociological Methods & Research, 11(3), 325–344. doi:10.1177/0049124183011003003
   Web of Science ®Google Scholar
• Huang, X. X., Hu, Z. P., Liu, C. S., Yu, D. J., & Yu, L. F. (2016). The relationships between regulatory and customer pressure, green organizational responses, and green innovation performance. Journal of Cleaner Production, 112, 3423–3433. doi:10.1016/j.jclepro.2015.10.106
   Web of Science ®Google Scholar
• Iacobucci, D. (2008). Mediation analysis (No. 156). Sage.
   Google Scholar
• Jung, J. H., Yoo, J. J., & Arnold, T. J. (2021). The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty. Journal of Business Research, 122, 362–372. doi:10.1016/j.jbusres.2020.09.010
   Web of Science ®Google Scholar
• Kaminakis, K., Karantinou, K., Koritos, C., & Gounaris, S. (2019). Hospitality services cape effects on customer-employee interactions: A multilevel study. Tourism Management, 72, 130–144. doi:10.1016/j.tourman.2018.11.013
   Web of Science ®Google Scholar
• Khassawneh, O., & Elrehail, H. (2022). The effect of participative leadership style on employees’ performance: The contingent role of institutional theory. Administrative Sciences, 12(4), 195. doi:10.3390/admsci12040195
   Web of Science ®Google Scholar
• Khassawneh, O., Mohammad, T., & Ben-Abdallah, R. (2022). The impact of leadership on boosting employee creativity: The role of knowledge sharing as a mediator. Administrative Sciences, 12(4), 175. doi:10.3390/admsci12040175
   Web of Science ®Google Scholar
• Kim, W. G., Li, J., Han, J. S., & Kim, Y. (2017). The influence of recent hotel amenities and green practices on guests’ price premium and revisit intention. Tourism Economics, 23(3), 577–593. doi:10.5367/te.2015.0531
   Web of Science ®Google Scholar
• Kim, W. G., McGinley, S., Choi, H. M., & Agmapisarn, C. (2020). Hotels’ environmental leadership and employees’ organizational citizenship behavior. International Journal of Hospitality Management, 87, 102375. doi:10.1016/j.ijhm.2019.102375
   Web of Science ®Google Scholar
• Küçükoğlu, M. T., & Pınar, R. İ. (2015). Positive influences of green innovation on company performance. Procedia – Social and Behavioral Sciences, 195, 1232–1237. doi:10.1016/j.sbspro.2015.06.261
   Google Scholar
• Leal-Millán, A., Roldán, J. L., Leal-Rodríguez, A. L., & Ortega-Gutiérrez, J. (2016). IT and relationship learning in networks as drivers of green innovation and customer capital: Evidence from the automobile sector. Journal of Knowledge Management, 20(3), 444–464. doi:10.1108/JKM-05-2015-0203
   Web of Science ®Google Scholar
• Lee, H., Jai, T. M., & Li, X. (2016). Guests’ perceptions of green hotel practices and management responses on TripAdvisor. Journal of Hospitality and Tourism Technology, 7(2), 182–199. doi:10.1108/JHTT-10-2015-0038
   Web of Science ®Google Scholar
• Li, W., Abdalla, A. A., Mohammad, T., Khassawneh, O., & Parveen, M. (2023). Towards examining the link between green HRM practices and employee green in-role behavior: Spiritual leadership as a moderator. Psychology Research and Behavior Management, 16, 383–396. 2023 doi:10.2147/PRBM.S396114
   PubMed Web of Science ®Google Scholar
• Lin, J., Lobo, A., & Leckie, C. (2017). Green brand benefits and their influence on brand loyalty. Marketing Intelligence & Planning, 35(3), 425–440. doi:10.1108/MIP-09-2016-0174
   Web of Science ®Google Scholar
• MacKinnon, D. P., Fairchild, A. J., & Fritz, M. S. (2007). Mediation analysis. Annual Review of Psychology, 58(1), 593–614. doi:10.1146/annurev.psych.58.110405.085542
   PubMed Web of Science ®Google Scholar
• Maqbool, S., Zafeer, H. M. I., Zeng, P., Mohammad, T., Khassawneh, O., & Wu, L. (2022). The role of diverse leadership styles in teaching to sustain academic excellence at secondary level. Frontiers in Psychology, 13, 1096151. doi:10.3389/fpsyg.2022.1096151
   PubMed Web of Science ®Google Scholar
• María del Rosario, R.-S., Patricia S, S.-M., & René, D.-P. (2017). Eco-innovation and organizational culture in the hotel industry. International Journal of Hospitality Management, 65, 71–80. doi:10.1016/j.ijhm.2017.06.001
   Web of Science ®Google Scholar
• Mittal, S., & Dhar, R. L. (2016). Effect of green transformational leadership on green creativity: A study of tourist hotels. Tourism Management, 57, 118–127. doi:10.1016/j.tourman.2016.05.007
   Web of Science ®Google Scholar
• Nanath, K., & Pillai, R. R. (2017). The influence of green is practices on competitive advantage: Mediation role of green innovation performance. Information Systems Management, 34(1), 3–19. doi:10.1080/10580530.2017.1254436
   Web of Science ®Google Scholar
• Nisar, Q. A., Haider, S., Ali, F., Jamshed, S., Ryu, K., & Gill, S. S. (2021). Green human resource management practices and environmental performance in Malaysian green hotels: The role of green intellectual capital and pro-environmental behavior. Journal of Cleaner Production, 311, 127504. doi:10.1016/j.jclepro.2021.127504
   Web of Science ®Google Scholar
• Padilla-Lozano, C. P., & Collazzo, P. (2022). Corporate social responsibility, green innovation and competitiveness–causality in manufacturing. Competitiveness Review: An International Business Journal, 32(7), 21–39. doi:10.1108/CR-12-2020-0160
   Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Przychodzen, J., & Przychodzen, W. (2015). Relationships between eco-innovation and financial performance–evidence from publicly traded companies in Poland and Hungary. Journal of Cleaner Production, 90, 253–263. doi:10.1016/j.jclepro.2014.11.034
   Web of Science ®Google Scholar
• Quratulain, S., Al-Hawari, M. D. A., & Bani-Melhem, S. (2021). Perceived organizational customer orientation and frontline employees’ innovative behaviors: Exploring the role of empowerment and supervisory fairness. European Journal of Innovation Management, 24(2), 533–552. doi:10.1108/EJIM-08-2019-0233
   Web of Science ®Google Scholar
• Rashad, A. S. (2022). The power of travel search data in forecasting the tourism demand in Dubai. Forecasting, 4(3), 674–684. doi:10.3390/forecast4030036
   Google Scholar
• Roh, Y., Heo, G., & Whang, S. E. (2021). A survey on data collection for machine learning: A big data-ai integration perspective. IEEE Transactions on Knowledge and Data Engineering, 33(4), 1328–1347. doi:10.1109/TKDE.2019.2946162
   Web of Science ®Google Scholar
• Salim, N., Ab Rahman, M. N., & Abd Wahab, D. (2019). A systematic literature review of internal capabilities for enhancing eco-innovation performance of manufacturing firms. Journal of Cleaner Production, 209, 1445–1460. doi:10.1016/j.jclepro.2018.11.105
   Web of Science ®Google Scholar
• Shah, N., & Soomro, B. A. (2023). Effects of green human resource management practices on green innovation and behavior. Management Decision, 61(1), 290–312. doi:10.1108/MD-07-2021-0869
   Web of Science ®Google Scholar
• Sharif, S., Yousaf, H. Q., Shaikh, S., Mirza, F., & Gantulga, U. (2022). Hotels’ experience of green environment management and innovation performance: Stewardship of multiple green drivers. Journal of Environmental Planning and Management, 66(11), 2295–2322. doi:10.1080/09640568.2022.2070462
   Web of Science ®Google Scholar
• Sharma, T., Chen, J., & Liu, W. Y. (2020). Eco-innovation in hospitality research (1998–2018): A systematic review. International Journal of Contemporary Hospitality Management, 32(2), 913–933. doi:10.1108/IJCHM-01-2019-0002
   Web of Science ®Google Scholar
• Singh, S. K., Del Giudice, M., Chierici, R., & Graziano, D. (2020). Green innovation and environmental performance: The role of green transformational leadership and green human resource management. Technological Forecasting and Social Change, 150, 119762. doi:10.1016/j.techfore.2019.119762
   Web of Science ®Google Scholar
• Singjai, K., Winata, L., & Kummer, T. F. (2018). Green initiatives and their competitive advantage for the hotel industry in developing countries. International Journal of Hospitality Management, 75, 131–143. doi:10.1016/j.ijhm.2018.03.007
   Web of Science ®Google Scholar
• Takalo, S. K., & Tooranloo, H. S. (2021). Green innovation: A systematic literature review. Journal of Cleaner Production, 279, 122474.
   Web of Science ®Google Scholar
• Tanford, S., & Malek, K. (2015). Segmentation of reward program members to increase customer loyalty: The role of attitudes towards green hotel practices. Journal of Hospitality Marketing & Management, 24(3), 314–343. doi:10.1080/19368623.2014.907759
   Web of Science ®Google Scholar
• Trang, H. L. T., Lee, J. S., & Han, H. (2019). How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam. Journal of Travel & Tourism Marketing, 36(1), 14–28. doi:10.1080/10548408.2018.1486782
   Web of Science ®Google Scholar
• Verma, V. K., & Chandra, B. (2018). An application of theory of planned behavior to predict young Indian consumers’ green hotel visit intention. Journal of Cleaner Production, 172, 1152–1162. doi:10.1016/j.jclepro.2017.10.047
   Web of Science ®Google Scholar
• Wang, Y., Font, X., & Liu, J. (2020). Antecedents, mediation effects and outcomes of hotel eco-innovation practice. International Journal of Hospitality Management, 85, 102345. doi:10.1016/j.ijhm.2019.102345
   Web of Science ®Google Scholar
• Wech, B. A., & Heck, A. L. (2004). An Introduction to Hierarchical Linear Modeling for Marketing Researchers. Marketing Bulletin, 15.
   Google Scholar
• Weng, H. H., Chen, J. S., & Chen, P. C. (2015). Effects of green innovation on environmental and corporate performance: A stakeholder perspective. Sustainability, 7(5), 4997–5026. doi:10.3390/su7054997
   Web of Science ®Google Scholar
• Xie, X., Huo, J., & Zou, H. (2019). Green process innovation, green product innovation, and corporate financial performance: A content analysis method. Journal of Business Research, 101, 697–706. doi:10.1016/j.jbusres.2019.01.010
   Web of Science ®Google Scholar
• Yi, S., Li, X., & Jai, T. M. (2018). Hotel guests’ perception of best green practices: A content analysis of online reviews. Tourism and Hospitality Research, 18(2), 191–202. doi:10.1177/1467358416637251
   Web of Science ®Google Scholar
• Yusof, Y., Awang, Z., Jusoff, K., & Ibrahim, Y. (2017). The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry. International Journal of Green Economics, 11(1), 1–14. doi:10.1504/IJGE.2017.082716
   Google Scholar
• Zameer, H., Wang, Y., Yasmeen, H., & Mubarak, S. (2022). Green innovation as a mediator in the impact of business analytics and environmental orientation on green competitive advantage. Management Decision, 60(2), 488–507. doi:10.1108/MD-01-2020-0065
   Web of Science ®Google Scholar
• Zeffane, R., & Bani Melhem, S. J. (2017). Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates. Employee Relations, 39(7), 1148–1167. doi:10.1108/ER-06-2017-0135
   Web of Science ®Google Scholar